Tustin Lexus

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
137 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    July 10, 2020

    Called in for an appointment to test drive a vehicle. Came in test drove vehicle and proceeded to start buying process. During the process someone came... in and took the keys from our sales person and said someone else had just walked in wanting to test drive the car. We came in specifically for this vehicle as serious buyers. During the process they came back and said they had sold the car to the walk in customers in the middle of our application process. We were disappointed and not pleased with the unprofessional shady business practices. We were well qualified buyers in the middle of the purchase. Was so surprised this occurred from a deal with this brand of vehicles. Our sales person was nice but the sales manager was not. Our sales person was embarrassed by the whole thing. Would not recommend as a result of this poor experience.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 9, 2020

    Car was sold out from under us as we were doing the deal!!!! Went today with husband see about a pre owned. We went by yesterday and walked around and... looked at the car but after ten minutes nobody came to help us so we left. I made an appt today. Worked with a new guy, Mark Anthony. He was nice. When we sat down to do business of buy the car, another rep rushed in to grab the keys because another couple were interested. We proceeded with getting our numbers from the sales rep and liking out the credit appt. The sales manager came in to check on the status and our intentions "since there's was another couple". We filled out the credit application and while our rep step out he came back by and said "they've sold the car". This is such a shady way of doing business with people. We were there 1st. We're a serious buyer and ready to buy. This other couple came after us and it's such poor business to not have given us the option first. We were treated to badly it's despicable. Should be first come first serve. At least present the option to give a firm yes or no otherwise this other customer is a full go. We were given nothing. Rug pulled out from us. Even our sales rep was embarrassed by what had happen. You were total jerks.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 13, 2017

    Called like it was --great experience as wife was super happy!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad to hear that you and your wife had such a good experience with us, Frank! Thank you for the great review.

  • 5.0 out of 5
    May 11, 2020

    Thank you for supporting Andy Tran and Richard .I really appreciate their help. Easy Price and easy negotiation. I will come back again for my next new... car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 1, 2018

    After meetings with three other sales reps, Ryan Abutaha finally provided the transparency and honesty we were looking for. Thank you, Ryan for listening... and meeting our needs.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 25, 2017

    Great Service, Very Helpful, Very Pleased with Purchase

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 26, 2017

    My wife and I love TUSTIN LEXUS. We've bought 4 new vehicles there in the last 12 years. Dave Rios was our salesman until he retired recently and now... Andy Tran is "The Man". Everyone in the Service Dept have been great to us also.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 13, 2017

    Called like it was --great experience as wife was super happy!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks again for the great review, Frank!

  • 5.0 out of 5
    November 10, 2016

    I had the pleasure of working with Alex Kim on buying a new car from Tustin Lexus. I had a great experience overall. Very knowledgeable, helpful, and accommodating.... This dealership has definitely earned my business for years to come.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Great to hear, Rabih! We appreciate you choosing our dealership to purchase your new car and we'll be sure to pass on your kind words to Alex! Let us ...know if there is anything else we can assist you with!

  • 5.0 out of 5
    October 31, 2016

    Great service for first time buyers! Ask for Alex in sales for a great deal!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you sharing your comments with us about your car buying experience! Alex is a key asset to our team and will be happy to hear your kind ...words. Thanks again for your business!

View More Reviews