Fred Anderson Toyota of Sanford

This will be my second vehicle from Sanford Toyota, they helped me replace my previous vehicle when it was totaled. They were efficient and got me another great deal on a vehicle!

Good customer service members. Although wait time was longer than expected, every thing on my check list was done plus a car wash. Problem with windshield wipers was resolved satisfactorily.

I visited the Service department on 10/23 at 730am to get my first 5k service done on my 2020 Tacoma TRD sport. When I arrived I was told the service consisted of a tire rotation so I asked and paid for an oil change as well. While my vehicle was in getting an oil change I watched them change the oil but did not see them rotate my tires. During the same time my truck was getting the oil changed I watched them rotate a driver side front tire to the passenger side rear and not perform a proper tire rotation on another vehicle. When my service guy came to tell me it was time to pay for my oil change I spoke with him and said I do not believe they rotated my tires so he went and spoke with them and they said no they had not rotated my tires and that they could get me back in in a little bit to rotate the tires...I said no I do not have time for that now I have to get to work. I pay for my oil change and drive to work. As soon as I get to work I check my lug nuts and what do I find missing on the passenger side front but a lug nut and on the passenger side rear the lug nut came off in my hand...I did not check the remaining lug nuts but instead turned right back around and dropped the truck back off to get new lug nuts (which were provided) and asked to speak to the Service Manager (I was told he was not there) and that all that could be done is I talk to the service guy. He was nice enough but didn't really seem to care about the fact that his service department employee created a possible safety hazard on my brand new truck and myself and possibly others. I also had some warranty work that needed done and was told they needed to order the part (which is 100% OK) but then was told that I needed to call the service department in a couple of days and check on whether or not my part had arrived. I'm not sure if this is standard practice for your service department but it should not be. Your service department caused a potential safety hazard in not doing their job in the first place and then not checking their work after they were done and you would think that you would want to make the customer a little bit more happy by saying we will call you once your part arrives. None of that happened. I specifically bought a truck from Fred Anderson Toyota so I could get all of my maintenance work done close to where I live but if you cannot rotate tires and make sure my lug nuts are tightened what would make me think you could do anything else? So now I will drive my vehicle nearly 70 miles one way to Fred Anderson Toyota of Raleigh where they actually care about their customers and the customers vehicles.

All were very professional and extremely friendly and the work was completed quickly and efficiently. It was recall work and was taken care of quickly and without any issues

They got me in and out very quickly AND offered a free car wash, which was very much needed. Everyone was friendly and got the job done. very impressed

My experience was great! The staff and salesperson was very knowledgeable and courteous. I made my decision on my interaction during the purchase process and the maintenance program offered.

Great service experience in the service Dept welcome and checkout area- very clean and as always professional people. Only thing was when I got keys back- my drivers seat had been adjusted so far away from my settings- it’s taken me a week to get it back to where I like it.

Fast and friendly dealing with issues on both my vehicles. JImmy even took the time to make sure my car wash washed. Chan made sure I had transportation.

Asked to have intermittent phase of windshield wipers fixed. Was told they were fine. Then they showed me how to use them!! I’ve been driving for 50 yrs! Called2 days later when still not working, asked for Svs manager. Left messages for 2 days. No call back Won’t return to dealership

Well mannered, felt like friends instead of the high pressure sales person. Not sure I got the best deal in comparing since I purchased. Had a new manger who had only been there a couple of months. Great guy. He sealed the deal