Fred Anderson Toyota of Sanford

Unfortunately the service team at Fred Anderson in Sanford is much more interested in proving they don't need to do more to fix a structural problem with my car than actually fixing it. I have grown very tired of being told unnecessary noise in the cabin is "within allowable limits" when anyone else's SUV that I get in does not make those type noises. My problem started six months after purchase and remains a problem two years later.

This location is Very helpful and kind staff. I have been multiple times for oil changes and tire rotation. They have been very professional. Highly recommend.

We always get great service at Fred Anderson Toyota of Sanford. The shuttle they provide gets me to work in a timely fashion. I receive updates on the work being performed and feel valued by the service advisor.

I waited for my car to be service. While in the waiting area 2 other customers were very rude speaking loudly into their cell phones and/or increasing cell phone volume while watching videos. At least 4 or 5 Fred Anderson employees walked through this area and heard the annoying behavior but said nothing. When my vehicle was finally ready I observed dirt smudges where the service employee had been seated and on the driver door interior. These complaints seem to be habitual. If they continue, my next auto purchase will not be from Fred Anderson.

Bryan at Fred Anderson Toyota came to our rescue when we had engine trouble as we were passing through town on a Saturday. The service department checked out our Sienna, gave us a loaner vehicle, and got our van up and running on Monday. They even met us halfway when we had to switch vehicles back. Excellent service!

Very professional, explained and went over all options. Felt we were treated as family. We thought all in all everything was done in a timely manner. Thank you Luther, we truly appreciated your help and kindness.

The employees I can in contact with was not wearing a mask, unacceptable.No plastic protected covering on seat, no paper protecting on floor of vehicle.

They performed a factory recall on my fuel pump in a timely manner. Looks like I have another recall so I will be returning for that.

As always Fred Anderson Toyota of Sanford service department knocked it out of the park. They saw me on time, exactly at my scheduled appointment - they are the only service department I've used in 25 years that has done that, usually they make you wait. FATS service department did excellent work and it was completed on time.

Very friendly and always helpful. Very good on updating when I come in for service. I had an issue with connecting my phone to the Bluetooth and they said stop by and someone would help me. They go above and beyond.