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Fred Anderson Toyota of Sanford

(2,276 reviews)
Visit Fred Anderson Toyota of Sanford
Sales hours: 8:30am to 7:30pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–7:30pm 7:00am–5:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (919) 842-3750 (919) 842-3750
Used (919) 842-3752 (919) 842-3752
Service (919) 842-3013 (919) 842-3013

Reviews

(2,276 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fred Anderson Toyota of Sanford from DealerRater.

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Easy to schedule appointment. First visit with my new...

Easy to schedule appointment. First visit with my new Tacoma. Finished as scheduled. The Tacoma is great. Only thing needed tire rotation. Appreciated text telling me when it was finished. I'm

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback of Fred Anderson Toyota of Sanford. Until the next time we meet, take care!

Terrible experience at this dealership.I had to return...

Terrible experience at this dealership.I had to return the next day to get the issue done. I feel they should check to make sure the issue is properly fixed and working before giving to the customer.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear it sounds like your concern wasn't resolved the first time--this is certainly not the level of service we aim for. Please call General Manager Greg Davison at 919.895.6516 so we can get more details and aim towards resolving this. Thank you.

I’ve been using your service department since the Spring...

I’ve been using your service department since the Spring of 2006. Everyone has always been very friendly and polite to me. Have a nice day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Fred Anderson Toyota of Sanford. If you have any further questions, please give us a call. We're always happy to help! Take care!

Had appointment for oil service. Service answered...

Had appointment for oil service. Service answered questions and said service would be about an hour. After 1 hour and 45 min I walked out to service and asked if there was a problem. Service looked up my vehicle went to another service desk went through some paperwork, found mine and entered some things into the computer and told me it was done and waiting for me outside. Handed me paper work and I left. Don’t know why it took almost 2 hours.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're glad to hear you enjoyed your visit to Fred Anderson Toyota of Sanford. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

Service is always fast and reliable. Employees are...

Service is always fast and reliable. Employees are courteous and if I have to wait the facilities are nice and the wait is never too long.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Anderson Toyota of Sanford! We hope you have a great day!

My husband went there for service on his tundra. They...

My husband went there for service on his tundra. They took an hour longer than they said. He told them his breaks were causing some vibration. They recommended complete break change and new rotors. Said they don’t turn them all for the low price of over 400 dollars. My husband usually goes with the recommendations but didn’t have a great feeling. We just left a reputable break mechanic who said the breaks were fine and no grooves on the rotors. They wouldn’t even charge us. We will likely never go to your service again for his tundra and after 7 Toyota’s in 12 years he says he won’t buy again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello there. We are sorry to hear about this experience and would like the opportunity to address it with you and your husband directly, aiming towards a resolution. Please call General Manager Greg Davison at 919.895.6516 when you can. Thank you very much.

The service is always excellent. The staff is friendly...

The service is always excellent. The staff is friendly and address any concerns you may have. I also like the fact they keep things clean and sanitized constantly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Anderson Toyota of Sanford. We always strive to provide top quality service to every guest, and we are pleased to hear that you enjoyed your experience!

What a great experience!!! Fast, easy, and best prices in...

What a great experience!!! Fast, easy, and best prices in the southeast. I would highly recommend this Fred Anderson Toyota to anyone and everyone! Go to Sanford as it will be happy that you did!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Steve, thanks for your praise and kind comments about the team at Fred Anderson Toyota of Sanford. If you have any further questions, please don't hesitate to reach out!

Great Professional Experience

This dealership truly goes above and beyond and will do everything they can to make sure you have a fantastic experience. Bottom line they represent the way car buying should be!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi! We're so happy the team here at Fred Anderson Toyota of Sanford was able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

As usual Fred Anderson Toyota did a wonderful job. The...

As usual Fred Anderson Toyota did a wonderful job. The best part was they were finished in no time at all! I can always depend on them. I purchased my Tundra 11 years ago at Fred Anderson Toyota in Sanford NC. It was the best decision I ever made when it comes to purchasing a vehicle! Great people!!! I would never replace the great vehicle I have...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thanks for your praise and kind comments about the team at Fred Anderson Toyota of Sanford! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!