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Fred Anderson Toyota of Sanford

(2,276 reviews)
Visit Fred Anderson Toyota of Sanford
Sales hours:
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Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–7:30pm 7:00am–5:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (919) 842-3750 (919) 842-3750
Used (919) 842-3752 (919) 842-3752
Service (919) 842-3013 (919) 842-3013

Reviews

(2,276 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fred Anderson Toyota of Sanford from DealerRater.

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The people at Fred Anderson Toyota of Sanford were great...

The people at Fred Anderson Toyota of Sanford were great to work with. Got me what I wanted at a good price and they have great customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Hayden, we here at Fred Anderson Toyota of Sanford are very happy to have provided you with such a positive experience! We hope to see you soon!

Worst experience. Fake advertising, fake people, never...

Worst experience. Fake advertising, fake people, never tell you the truth, I can't trust them anymore, I will never prefer anybody to go there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello there, we're disappointed to hear of the negative experience you had at Fred Anderson Toyota of Sanford and want to better understand what happened. Please contact our General Manager, Greg Davison, at (919) 895-6516 at your earliest convenience.

The sanford dealership has owed me $100 for over a month...

The sanford dealership has owed me $100 for over a month for a repair they did to my wifes rav 4 that was covered by warranty. Have not seen it yet Whats the problem? Hylton Lawrence

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback of Fred Anderson Toyota of Sanford. Please don't hesitate to reach out if there's any additional questions you still have. We're happy to help with any concerns you still have.

I was very disappointed with the service advisor. I...

I was very disappointed with the service advisor. I wrote on the coupon and reiterating twice to the service adviser to inform the mechanic not to change my wiper blades because I had just replaced the wiper blades. ( New wiper blades came with the coupon along with a oil change and tire rotation). I told him to put the new wiper blades in the car on the passenger side. I was informed that the mechanic did replace the blades and threw the ones he took off the car away. The service adviser then told me he would give me an additional set to replace the ones that was thrown away and they would be inside the car on the passenger side. Well he did give me a new set of wiper blades but they were for a Hybrid vehicle which I DO NOT have. I have a 2010 Toyota Camry LE 6 cylinder. The blades was not the same size 1 was 20 inches and 1 was 24 inches they do not fit my car. They did not cut the Maintenance light off or do a multi point inspection to inform me what if needed any additional maintenance. I feel this adviser is very dishonest and do not care about pleasing the customer. This is the worst experience I have had with the Service Department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know about your recent visit to Fred Anderson Toyota of Sanford. Please reach out to General Manager Greg Davison at (919) 895-6516 when you have a chance so we can address this situation directly. Thank you, and have a great day.

Outstanding staff, very friendly and knowledgeable. This...

Outstanding staff, very friendly and knowledgeable. This was my second vehicle purchase from Fred Anderson Toyota of Sanford, and I was not disappointed during either experience. As a side note, their service department is top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Zach, thank you for your kind words and this wonderful review of Fred Anderson Toyota of Sanford! We hope you have a great day!

Required service

65,000 mile service on our Highlander. Alternator belt needed replacing. Thanks for letting us know as we take long driving trips. Kyle kept us informed and asked if wanted car washed. Have always had good service reps and service since arriving in Sanford 15 years ago.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Reviews like this give us motivation and help us ensure we provide the high-quality care expected here at Fred Anderson Toyota of Sanford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I called the dealership for service three different...

I called the dealership for service three different times. I was told that it was being treated as an urgent issue and never wants received a return call.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we regret to hear that you had this experience with us. We would like to have a better understanding about your experience. Please reach out to us at your earliest convenience and we will do our best to resolve this with you: Greg Davison, at (919) 895-6516

My service experience was excellent. Service employees...

My service experience was excellent. Service employees were courteous and responsive. The service was completed in a timely manner . I will return for service in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are so happy to read such a great review about Fred Anderson Toyota of Sanford! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Awesome sells department

I have purchased a preowned vehicle and could not have been treated any better. That you Eli for your passion in pleasing your customer. I will recommend you to any of my friends looking to Purchase a car. Thank you Elke

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Elkelargent, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Anderson Toyota of Sanford. Please don't hesitate to reach out if there's anything additional we can do for you.

Quick and easy sales process. Absolutely the most...

Quick and easy sales process. Absolutely the most organized and quickest service department I have ever dealt with! I drive from and hour and fifteen minutes away just to use their service department!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Clintondmv, your wonderful feedback and rating of Fred Anderson Toyota of Sanford mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!