Reviews
Great experience sales staff was great would purchase...
Great experience sales staff was great would purchase again and would recommend if anyone is in the market for a new car to contact them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Price of car was more than stated price. Interest rate...
Price of car was more than stated price. Interest rate was more than stated rate, car had scratches on rear passenger side. Dealer not honest.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, thanks for bringing this to our attention. We would like to get more details about this; please reach out to us at your earliest convenience: Greg Davison, General Manager, at (919) 895-6516
Excellent service and great customer service experience....
Excellent service and great customer service experience. Everything was taken care of in a timely manner. We appreciate the great services from Sanford Toyota. Two thumbs up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Appointment TImes
I made an appointment for 11:30 and at 1:30 had to ask how much longer would it take. When asked about they had to look for my car and it was sitting around back. I make an appointment because I work and I don't have that long for lunch. If it can't be done in that time frame then I would have been glad to reschedule all they had to do was tell me that they were overbooked.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
Poor virus protection procedures
I did not feel safe from Covid 19 at this service / dealership. No sanitizer was in place for customer use. No wipes were available for after service was completed. Only one staff was wearing a face mask. Most likely, I will be using this dealership again.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feed back in regards to your experience. We are continuously working with suppliers to improve normal levels of cleaners, sanitizers, and masks. So that we may give the guest and the employee a high confidence level about safety during these difficult times. Greg Davison-GM
Very excellent customer service
Very excellent customer service from start to finish! It was a great service appointment, the staff provided quality service and explained well what was wrong with the car
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
60k service
Very very pleased with Bryant..............................Service was performed as needed, quick and dependable..clean waiting room even with Covid 19 pandemic..I did miss the donuts and coffee and water
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service department is like family. They know my name...
The service department is like family. They know my name and take care of me. They are always knowledgeable and willing to guide me through my experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Exemplary customer service. I had a short wait time in a...
Exemplary customer service. I had a short wait time in a lovely waiting area supplied with coffee and doughnuts! I highly recommend Fred Anderson Toyota of Sanford. Thank you, Jennie Thomas Shepard.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My car had a nail in the tire when I picked it up on...
My car had a nail in the tire when I picked it up on Saturday. The “low tire pressure” light was on when the car was pulled around, and I was told it was due to the car being on the lot for a few weeks. I drove 2.5 hours home, checked the tire and there was a massive nail in the tire. Not happy about that at all. Also, the gas tank was not cleaned out until I pointed it out. My Salesman (Marco) was great though, I appreciated all of his help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
