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Fred Anderson Toyota of Sanford

(2,276 reviews)
Visit Fred Anderson Toyota of Sanford
Sales hours: 8:30am to 7:30pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–7:30pm 7:00am–5:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (919) 842-3750 (919) 842-3750
Used (919) 842-3752 (919) 842-3752
Service (919) 842-3013 (919) 842-3013

Reviews

(2,276 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fred Anderson Toyota of Sanford from DealerRater.

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The best place to get your Toyota serviced! The service...

The best place to get your Toyota serviced! The service manager Bryan has done an amazing job continuously improving the service department with awesome employees like Chan, Luther, and Kyle who are always there to help. Looking forward to the new renovations I heard are coming soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Linda - thank you for this awesome review! Visit again soon.

Took over 2 hours to rotate tires, inspection and oil...

Took over 2 hours to rotate tires, inspection and oil change and I had the 730 appointment. Service department gets worse every time you go. Takes too long and they always try to sell you something that you dont need

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback on our Service Center. We would like to learn more about your experience and make things right. When you have a moment, please reach out to our General Manager, Greg Davison, at (919) 895-6516.

On our recent visit they were on time friendly and...

On our recent visit they were on time friendly and helpful in a clean and efficient setting including waiting room. Had the parts needed as promised. Hope they keep it up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! You can count on us to keep it up!

Very friendly and got my service complete but i have a...

Very friendly and got my service complete but i have a low tire pressure gauge light that has been on for 6 months and addressed all 3 times i have been there. They say they will check it but it is still on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. Please do not hesitate to reach out to us directly with any concerns you may have.

Very good service.

I noticed a low tire pressure warning and stopped at the dealership. They noticed a nail in the tire and repaired it in 30 minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We hope to see you again soon!

60k service was exceptional! Performed all the regular...

60k service was exceptional! Performed all the regular safety point inspections and found a leak on the transmission pan. Investigation revealed a bad gasket and the service advisors went to work for me and made sure this was covered under warranty. Worked was performed in a very timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience at our Service Center! Visit again soon!

Toyota of Sanford

They were great! The staff were courteous and professional. The complimentary shuttle was a great help with my two small children. They completed all of the requested work in a timely manner and with quality results. They even washed the outside of my van, no extra charge. And to top it all off, the quoted price was higher than what they actually charged. All in all, this was a great automotive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five stars! We always strive for exceptional experiences and I'm happy to hear we hit the mark!

All employees are always professional, courteous, and...

All employees are always professional, courteous, and friendly. They always give back to the community too. They have free Sandra’s donuts too if you use their repair service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this awesome five-star review! Come back for more doughnuts!

Great Service

This dealership was very friendly and extremely efficient. This was my first time here and I will definitely return for service in the near future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this awesome review! We are looking forward to seeing you again.

Overcharged originally for alignment Rude service member...

Overcharged originally for alignment Rude service member at checkout No complimentary car wash, even though its on my receipt No service sticker for next service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this to our attention. We want to make things right. Please reach out to our General Manager, Greg Davison, at (919) 895-6516.