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Sam Pack's Five Star Ford

Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 8:00 PM

Sam Pack's Five Star Ford Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

8:30 AM - 9:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 8:00 PM

Tuesday

7:00 AM - 8:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 8:00 PM

Friday

7:00 AM - 8:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2008

Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also

...

earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.

"#1 Ford Dealer in Dallas"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1708 lifetime reviews. Includes reviews of Sam Pack's Five Star Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 18, 2018

    Went to look at a couple used Super Duty???s on the lot and was glad to have Kaleb show me what was available with all the pros and cons to both vehicles... which in turn made my choice much easier. I Ended up with a Platinum S. Duty that was perfectly detailed and spotless at delivery. Couldn???t ask for a better personality and down to earth dude with all the right answers to my questions. Keep up the good work Kaleb!

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Carrollton

    5starsuperduty, Congratulations on your great new truck and thanks for shopping with Kaleb. If he or I can answer any additional questions please let... us know. In the meantime, enjoy the ride! Take Care, RJ Rebolloso, GSM


    Worked with:
    Brandon Matthews

    Finance Manager

    (4.9) 132 reviews

    Dennis White

    Pre-Owned Sales Manager

    (4.9) 47 reviews

    Kaleb Willis

    Sales Associate

    (4.9) 9 reviews

  • 5.0 out of 5
    September 17, 2018

    We had a fantastic experience buying our new F-150 at Sam Pack's Five Star Ford Carrollton. Tim Little worked diligently to find the right Ford truck to... fit our needs. Working with him was easy. During the whole process we felt like everyone was helpful and doing their very best to meet our budget. Special thanks to Sales Manager Raj Patel and David Barragan in finance for putting the deal together. We love our new F-150 and highly recommend you stop by and see Tim when you need a new car or truck. This is the best Ford dealership in Texas!

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Carrollton

    JJN2015, We strive to be the best every day and we are so grateful to have earned your business. Thank you for taking the time to acknowledge Tim, D...avid, and Raj. Enjoy your new Ford F-150, RJ Rebolloso, GSM


    Worked with:
    Tim Little

    Sales Associate

    (5.0) 13 reviews

    David Barragan

    Finance Manager

    (5.0) 94 reviews

    Raj Patel

    Sales Manager

    (4.9) 37 reviews

  • 5.0 out of 5
    September 17, 2018

    Vince was very helpful in getting my truck in and out of service in a very timely manner.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Marshall, Thank you for choosing our service center for your truck. If Vince or I can be of further assistance please let us know at 972-446-5000. T...ake Care, Drew Crysdale, Service Director

  • 5.0 out of 5
    September 16, 2018

    Five Star Ford, Carrolton, TX is an awesome Dealership!

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    B. Bray, Thank you for visiting Five Star Ford Carrollton to shop for your new vehicle. If we can be of further help, please let us know at 972-242-6...415, We appreciate you, RJ Rebolloso, GSM

  • 5.0 out of 5
    September 16, 2018

    Very pleased with my service experience and will be using this dealership going forward. Now I hope when the time comes to buy the truck I want they give... me a great price.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Judy, We would love to have you back in for future service on your truck. In the meantime, when questions arise please give us a call to help out. T...hank you, Drew Crysdale, Service Director

  • 5.0 out of 5
    September 15, 2018

    This is my 6th car purchase from this dealership and it was the Best one yet. You have a great team. Both the sales and the finance person were super friendly... and easy to work with.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Carrollton

    asiabasia, We would like to recognize you for your loyalty to Five Star Ford Carrollton. Customers like you make us feel great! Thank you for your l...oyalty. Enjoy, RJ Rebolloso, GSM


    Worked with:
    Michael Krantz

    Internet Sales

    (5.0) 104 reviews

    Alexandra Benvenuto

    Aftermarket Manager

    (5.0) 94 reviews

    Justin McCarroll

    Finance Manager

    (5.0) 122 reviews

  • 5.0 out of 5
    September 15, 2018

    This is my 3rd car purchased from Five Star Ford Carrollton. They never let me down. Fast, friendly and informative staff and process. I would recommend,... and have recommended, this dealership to everyone I know. It???s reassuring to have a dealership you can trust and cares about you

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Carrollton

    Kimmie79, We are so lucky to have you as a loyal customer. Your recommendation and referrals are truly appreciated. Please let us know when questions... arise with your car. Thank you, RJ Rebolloso, GSM


    Worked with:
    Michael Krantz

    Internet Sales

    (5.0) 104 reviews

    R.J. Rebolloso

    General Sales Manager

    (5.0) 30 reviews

    Brandon Matthews

    Finance Manager

    (4.9) 132 reviews

  • 5.0 out of 5
    September 14, 2018

    This is our fourth vehicle from this team. They certainly live up to their five star reputation. Quick l, painless, exactly what we wanted for the price... we wanted.

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Carrollton

    Abrock64, We are so thankful for your loyalty and appreciate you taking the time to recognize our knowledgeable team. Thank you for your commitment t...o Five Star Ford Carrollton. You and your business mean a lot to all of us. Enjoy your new Ford, RJ Rebolloso, GSM


    Worked with:
    Alexandra Benvenuto

    Aftermarket Manager

    (5.0) 94 reviews

    Danny Forsee

    Sales Associate

    (5.0) 28 reviews

    Brandon Matthews

    Finance Manager

    (4.9) 132 reviews

    Michael Pisarik

    Finance Manager

    (4.9) 85 reviews

  • 4.4 out of 5
    September 13, 2018

    This has been our 4th vehicle in the last 2 years to buy from Mike. He has become a friend and personal vehicle concierge. Always on top of our requests.

    5.0 out of 5
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    Friendliness
    4.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Carrollton

    whysomuchinfo, Your loyalty to Five Star Ford Carrollton is awesome! Thank you so much for being our customer. Enjoy, RJ Rebolloso, GSM


    Worked with:
    Michael Krantz

    Internet Sales

    (5.0) 104 reviews

    Justin McCarroll

    Finance Manager

    (5.0) 122 reviews

    Mike May

    Pre-Owned Sales Director

    (5.0) 15 reviews

  • 5.0 out of 5
    September 13, 2018

    Timothy was so helpful and honest. It was the best deal I have ever made. My process was fast and easy. I will recommend this dealer to friends and family.... Thank you very much!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Carrollton

    Jonnyboy333, Having earned your business and recommendations means a lot to Tim and all of us at Five Star Ford Carrollton. As you enjoy your truck, p...lease let us know if questions arise. In the meantime, we all thank you for your business. Take Care, RJ Rebolloso, GSM


    Worked with:
    Tim Little

    Sales Associate

    (5.0) 13 reviews

    Reuben Krause

    Sales Manager

    (5.0) 67 reviews

    Raul Leura

    Sales Consultan

    NOT RATED

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