[{"id":226259,"firstName":"Michael","lastName":"Pisarik","titleText":"Finance Manager","emailTxt":"mpisarik@spford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":96,"imageUrl":"https://cdn-user.dealerrater.com/images/de22ec98c406.jpg","drDealerId":12039,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":106547,"personPtyId":39881618,"firstName":"Michael","lastName":"Krantz","titleText":"Internet Sales","emailTxt":"michaelkrantz@spford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":113,"imageUrl":"https://cdn-user.dealerrater.com/images/a536ae8c1e90.jpg","drDealerId":12039,"dealerEmpStartDtUtc":"1051747200","industryStartDtUtc":"541555200","certifiedEmployee":true,"deptDscrp":"Internet"},{"id":281196,"personPtyId":39883677,"firstName":"Alexandra","lastName":"Benvenuto","titleText":"Aftermarket Manager","emailTxt":"abenvenuto@spford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":102,"imageUrl":"https://cdn-user.dealerrater.com/images/4b19ea658cb6.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":222159,"personPtyId":39872931,"firstName":"Reuben","lastName":"Krause","titleText":"Sales Manager","shortBioText":"","emailTxt":"rkrause@spford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":71,"imageUrl":"https://cdn-user.dealerrater.com/images/daed6b52ffcc.jpg","drDealerId":12039,"dealerEmpStartDtUtc":"1372636800","industryStartDtUtc":"1372636800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":371271,"personPtyId":39862136,"firstName":"Jeff","lastName":"Flaishans","titleText":"Sales Associate","emailTxt":"jflaishans@spford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":51,"imageUrl":"https://cdn-user.dealerrater.com/images/6d34fe56d5c2.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":534736,"personPtyId":47129854,"firstName":"Joseph","lastName":"Walker","titleText":"Sync Specialist","emailTxt":"jwalker@spford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dd5e1f94ada4.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":105412,"personPtyId":39848959,"firstName":"Danny","lastName":"Forsee","titleText":"Sales Associate","shortBioText":"Danny Forsee is probably our longest tenured salesperson having joined the company back in 1979 in the make ready department while in his teens. Since that time, Danny has worked hard to achieve success in our sales department as one of the stores top producers and has a tremendous repeat and referral business as a result. Danny loves spending time away from the dealership with his wife, daughter and pets and is an avid Dallas Cowboy fan.","emailTxt":"dannyforsee@spford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/af2d7a13b32e.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":106560,"personPtyId":39849417,"firstName":"Otilio","lastName":"Hernandez","titleText":"Sales Associate","shortBioText":"Otilio has been associated with Five Star Ford for over 14 years having previously been with Frank Para Chevrolet for over 15 years so here is one individual that has 30 years of automotive experience and eager to serve you. An avid sports enthusiast, Otilio also is helping his nieces go through college when not on the golf course. My First niece, has graduated as a Veterinarian, and my second one as a complete beautician expert. I belong to Chevrolet Hall of fame sales for 9 years, and a 13 year Legion of Leaders","emailTxt":"otiliohernandez@spford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/bb5895e43204.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":128433,"personPtyId":39882278,"firstName":"Don","lastName":"Wagner","titleText":"Internet Sales","shortBioText":"","emailTxt":"dwagner@spford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/7bf09f9d05c0.jpg","drDealerId":12039,"dealerEmpStartDtUtc":"1351728000","industryStartDtUtc":"1193875200","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":285077,"personPtyId":39873647,"firstName":"David","lastName":"Barragan","titleText":"Finance Manager","emailTxt":"dbarragan@spford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":98,"imageUrl":"https://cdn-user.dealerrater.com/images/9375cfe47a58.jpg","drDealerId":12039,"dealerEmpStartDtUtc":"1412121600","industryStartDtUtc":"938736000","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":290101,"personPtyId":39857984,"firstName":"Mike","lastName":"Munden","titleText":"New Car Sales Director","emailTxt":"mmunden@spford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":54,"imageUrl":"https://cdn-user.dealerrater.com/images/254419711ac2.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":222184,"firstName":"Clay","lastName":"Young","titleText":"Service Writer","emailTxt":"clayyoung@spford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/b32dd6b4ea63.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":222173,"personPtyId":39873151,"firstName":"R.J.","lastName":"Rebolloso","titleText":"General Sales Manager","emailTxt":"rj@spford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/ecf50e38b204.jpg","drDealerId":12039,"dealerEmpStartDtUtc":"891388800","industryStartDtUtc":"891388800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":222182,"firstName":"Garrett","lastName":"Tidman","titleText":"Service Writer","emailTxt":"garretttidman@spford.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dd8c6977c7c6.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":222177,"personPtyId":39872791,"firstName":"Mo","lastName":"Dandan","titleText":"Finance Director","emailTxt":"mo@spford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/users/csherman/53d56fce-0891-4f15-b753-7859b95c6690.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":540632,"personPtyId":48521616,"firstName":"Judd","lastName":"Baker","titleText":"Sales Associate","emailTxt":"jbaker@spford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":105428,"personPtyId":39849004,"firstName":"Raj","lastName":"Patel","titleText":"Sales Manager","emailTxt":"rajpatel@spford.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/5fc5d5590ed2.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":371281,"personPtyId":39880914,"firstName":"Kaleb","lastName":"Willis","titleText":"Sales Associate","emailTxt":"kwillis@spford.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/4645a2ecdb6e.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":222174,"personPtyId":39873028,"firstName":"Dennis","lastName":"White","titleText":"Pre-Owned Sales Manager","emailTxt":"denniswhite@spford.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":47,"imageUrl":"https://cdn-user.dealerrater.com/images/730d134ee0ec.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":222171,"personPtyId":48570689,"firstName":"Mike","lastName":"May","titleText":"Pre-Owned Sales Director","emailTxt":"mikemay@spford.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/451a547eedbc.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":200585,"personPtyId":39854088,"firstName":"Jared","lastName":"Wingard","titleText":"Sales Associate","emailTxt":"jwingard@spford.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":47,"imageUrl":"https://cdn-user.dealerrater.com/images/8950b34d6988.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":545561,"personPtyId":50018186,"firstName":"Chris","lastName":"Cummings","titleText":"Sales","shortBioText":"Home town Lincoln Nebraska. Over 30 years in the industry. Pet Yorkshire Terrier.\r\nHobbies involve wood working pen turning.","emailTxt":"ccummings@spford.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/904626cb4464.jpg","drDealerId":12039,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"362793600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":54053,"personPtyId":39847300,"firstName":"Trey","lastName":"Russell","titleText":"General Manager","emailTxt":"treyrussell@spford.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/a73c1494e777.jpg","drDealerId":12039,"dealerEmpStartDtUtc":"675734400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":271964,"personPtyId":39873217,"firstName":"Vincent","lastName":"Grazioso","titleText":"Service Writer","emailTxt":"vgrazioso@spford.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/3f3ef884eab0.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":540664,"personPtyId":48521460,"firstName":"Christopher","lastName":"Krause","titleText":"Sales Consultant","emailTxt":"ckrause@spford.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":12039,"industryStartDtUtc":"1509494400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":105404,"personPtyId":39848769,"firstName":"David","lastName":"Keen","titleText":"Sales Associate","shortBioText":"David has been with Five Star Ford of Carrollton for over 24 years as one of our Senior Sales Associates. David's special interest is in motor sports and was an originating member of the dealership's SVT team. Whether you have a need for for a Shelby ,\nMustang , F-150 or Super Duty , David knows the products and will be happy to share his knowledge with you.","emailTxt":"davidkeen@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/d568b9b094f9.jpg","drDealerId":12039,"dealerEmpStartDtUtc":"762480000","industryStartDtUtc":"762480000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":222183,"firstName":"Kevin","lastName":"Cunningham","titleText":"Service Writer","emailTxt":"kevincunningham@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/3182bbe2bddb.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":281195,"personPtyId":39883706,"firstName":"Alan","lastName":"Reynolds","titleText":"Internet Sales","emailTxt":"areynolds@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/2c3c7599c276.jpg","drDealerId":12039,"dealerEmpStartDtUtc":"1433116800","industryStartDtUtc":"1433116800","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":105429,"personPtyId":48514704,"firstName":"Jeff","lastName":"Long","titleText":"Sales Associate","emailTxt":"jlong@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/users/csherman/a0883265-bd63-407e-9332-792b3234c980.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":222185,"firstName":"Kevin","lastName":"Moody","titleText":"Service Writer","emailTxt":"kevinmoody@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/6f06fbb1d670.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":106558,"personPtyId":39882091,"firstName":"Rey","lastName":"Mendoza","titleText":"Sales Associate","shortBioText":"Rey has been with the Five Star Family since 1983 and all that time in sales. In fact, Rey have been one of the most successful sales associates the dealership has had earning industry recognition for his sales volume on multiple occasions. When not here, Rey enjoys hunting and fishing, traveling, being with his family and heavily involved in all sports activities.","emailTxt":"reymendoza@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/db6c4669b130.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":222180,"personPtyId":39872968,"firstName":"Drew","lastName":"Crysdale","titleText":"Service Manager","emailTxt":"dcrysdale@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/efe639488c9a.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":280339,"personPtyId":39857103,"firstName":"Alex","lastName":"Sagcal","titleText":"Public Relations","emailTxt":"asagcal@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/c0de116f0361.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":540635,"personPtyId":51242622,"firstName":"Bill","lastName":"Vonehr","titleText":"Sales Associate","emailTxt":"bvonehr@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":12039,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1533081600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":271962,"personPtyId":39873321,"firstName":"O'Don","lastName":"Mosby","titleText":"Dealer Trade Manager/Inventory Manager","emailTxt":"odonmosby@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/b0a9af3aee77.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":222176,"firstName":"Alan","lastName":"Rosner","titleText":"Fleet Sales Director","emailTxt":"alanrosner@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/a3efbc1b71bc.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":410828,"personPtyId":39864391,"firstName":"Alejandro","lastName":"Valles","titleText":"Sales Associate","emailTxt":"avalles@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":441857,"personPtyId":48495620,"firstName":"Bobby","lastName":"Richardson","titleText":"Pre-Owned Director","shortBioText":"I am from Albuquerque NM and I played golf in college. I have been around the car business my whole life. I enjoy helping people.","emailTxt":"bobbyrichardson@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/53b6d2694255.jpg","drDealerId":12039,"dealerEmpStartDtUtc":"738892800","industryStartDtUtc":"738892800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":271971,"firstName":"Kevin","lastName":"Moore","titleText":"Fleet Sales","emailTxt":"kevinmoore@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/1f6e1457aca6.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":540634,"firstName":"kurt","lastName":"stalnaker","titleText":"Sales Consultant","emailTxt":"kstalnaker@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":12039,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1367366400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":222181,"personPtyId":39873277,"firstName":"Alex","lastName":"Molina","titleText":"Shop Manager","emailTxt":"alexmolina@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/fea0aabba272.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":540631,"personPtyId":48521458,"firstName":"Catherine","lastName":"Bishop","titleText":"Sales Associate","emailTxt":"cbishop@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":12039,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1527811200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":452676,"personPtyId":39869003,"firstName":"Michael","lastName":"Corbett","titleText":"Internet Sales","shortBioText":"","emailTxt":"mcorbett@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":12039,"dealerEmpStartDtUtc":"1467331200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":540630,"personPtyId":48521555,"firstName":"Raul","lastName":"Leura","titleText":"Sales Consultan","shortBioText":"","emailTxt":"rleura@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/755b61ab89f3.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":106866,"personPtyId":39849397,"firstName":"Valentino","lastName":"Valles","titleText":"Sales Associate","emailTxt":"vvalles76@yahoo.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/ca67ea95b1c7.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":350888,"personPtyId":39882401,"firstName":"Anthony","lastName":"Lopez","titleText":"Internet Administrator","emailTxt":"alopez2@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":271968,"firstName":"Gayle","lastName":"Rodriguez","titleText":"Fleet Sales","emailTxt":"grodriguez@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/6b3a45236c6c.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":271970,"firstName":"Grady","lastName":"Moore","titleText":"Fleet Sales","emailTxt":"glmoore@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/0bda044a4ddb.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":540640,"firstName":"Hector","lastName":"Lopez","titleText":"Sales Associate","emailTxt":"hectorl@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":540641,"personPtyId":50211643,"firstName":"Jacob","lastName":"Bersusky","titleText":"Sales Consultant","emailTxt":"ybersusky@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":540676,"personPtyId":48521466,"firstName":"Ray","lastName":"Rangel","titleText":"Sales Consultant","emailTxt":"rrangel@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":371311,"personPtyId":39862289,"firstName":"Shauna","lastName":"Hood","titleText":"Fleet Office Manager","emailTxt":"shood@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/720a9ead7e1f.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":540633,"firstName":"Terry","lastName":"Smith","titleText":"Sales Associate","emailTxt":"terrys@spford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":12039,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Sam Pack's Five Star Ford

Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 8:00 PM

Sam Pack's Five Star Ford Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

8:30 AM - 9:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 8:00 PM

Tuesday

7:00 AM - 8:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 8:00 PM

Friday

7:00 AM - 8:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2008

Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also

...

earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.

"#1 Ford Dealer in Dallas"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1772 lifetime reviews. Includes reviews of Sam Pack's Five Star Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 10, 2018

    The service I received was outstanding, and Clay Young my service adviser kept me up to date during the repair of my Ford Edge. I appreciate the great... service from Sam Pack Five Star Ford!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Judith, Having you as a loyal service customer is very much appreciated. Thank you for recognizing Clay. Whenever questions arise on your Edge please ...give us a call at 972-446-5000. Safe travels, Drew Crysdale, Service Director

  • 3.0 out of 5
    December 7, 2018

    I took my car in for the airbag recall repair. As far as I can tell, the work was completed properly, but when I picked up my car, the parking brake light... was on even though the parking brake was not engaged. I left the car but was told later it was due to the AdvanceTrac/ABS light that was on. This parking brake light had never come on in the two years the AdvanceTrac light had been on/off, so it seemed more likely that the service technician had done something to the brake (pulled too hard, perhaps, and messed up the switch?). I was told for $1000 to fix the AdvanceTrac/ABS light issue, they'd look at the parking brake light. I decided to pick up my car from Sam Pack's because I knew the parking brake issue was something separate/new and I had already had two different service techs look into the AdvanceTrac/ABS issue and knew it was not an immediate concern. When I got my car, I found the parking brake light was off and later learned they had fixed it. It did have something to do with pulling the parking brake too hard. They took apart the center area where the gear shift is located and, in the process, scratched the fake plastic metal looking trim on the gear shift and left scratches along the base. Also, the area at the base of the gear shift wasn't put back in place properly so there was a gap the width of my finger. I ended up having a technician friend repair it for me because I did not want to take the chance of any additional damage being done to my car. I left very disappointed that I was not believed when I said the parking brake light issue was NOT linked to the Advancetrac/ABS light issue. And, even though they finally fixed it, they left cosmetic damages in the process. They messed up the parking brake, try to place blame on me for an unrelated issue with the car and then leave cosmetic damages when they fix their mistake. I do not trust this place and will not return. I let the dealership know, but never heard anything other than "I'll let management know."

    3.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    FordFusionDriver, to help us locate your service ticket would you please reach out to Service Director, Drew Crysdale at dcrysdale@spford.com or 972-4...46-5000. Customer satisfaction is always a priority. Thank you for your patience.

  • 5.0 out of 5
    December 7, 2018

    Appreciate the van service Job done on time as promised

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Elizabeth, We appreciate having the opportunity to take care of your recall. Thank you for making us your Ford dealer! Happy Holidays, Drew Crysdale..., Service Director

  • 5.0 out of 5
    December 4, 2018

    Have a problem with what i believe to be the wrong size fuel tank installed on my truck. Ford says its a 34 gallon tank, however when my fuel light comes... on and says I have 40 miles til empty, i can only put 23 gallons in the tank. I know and have confirmed there are a lot of these trucks that were built with the wrong size tank, but FORD claims it was only on the trucks built early in 2017, and not mine that was built in Nov. I am happy with the dealership and their efforts to help with this, however I am NOT HAPPY with Fords response to this problem. I have also had the #8 glow plug go out on this truck twice since it was brand new both at under 8,000 miles. Hopefully that issues has been corrected, time will tell. Doesn't help that i also bought a brand new 2015 F150 FX4 and the first time it rained my truck filled up with water because "the cab was not sealed properly. " That truck also had to have a wiring harness replaced. Always been a Ford guy, but with the issues I have had with the last TWO trucks I have purchased, both being BRAND NEW, I am not sure if my next purchase will be a Ford or not.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Laughlin, Thank you for understanding. We appreciate having your business and hope to provide a better outcome with your next purchase. Please sta...y in touch at 972-242-6415 if we can help with any future needs. Sincerely, RJ Rebolloso, General Sales Manager

  • 5.0 out of 5
    December 2, 2018

    This dealership made the buying experience extremely pleasant. No pressure sales, experienced Sales Reps who are attentive to the customers needs. From... start to finish this was remarkable experience. We highly recommend Sam Pack's Five Star Ford!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    tjboss08, Your recommendation and loyalty to Five Star Ford Carrollton means a lot. Thank you for shopping for your new Ford at our dealership and f...or the recognition of the staff is appreciated. Happy Holidays, RJ Rebolloso, General Sales Manager


    Worked with:
    Michael Pisarik

    Finance Manager

    (5.0) 96 reviews

    Alexandra Benvenuto

    Aftermarket Manager

    (5.0) 102 reviews

    Reuben Krause

    Sales Manager

    (5.0) 71 reviews

    Raj Patel

    Sales Manager

    (4.9) 40 reviews

    Jared Wingard

    Sales Associate

    (4.8) 47 reviews

  • 5.0 out of 5
    November 29, 2018

    I have bought over 25+Ford's for Sam & Tony Pack in over 30+ years. They take exceptional care of every customer.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Derrell, We are grateful to have earned your business for more than 30 years. You are more than a customer at Five Star Ford Carrollton. Thank you fo...r being our loyal friend, RJ Rebolloso, General Sales Manager

  • 5.0 out of 5
    November 26, 2018

    Kaleb Willis was awesome to have working for us. It was the most painless car purchase I???ve ever had. Everything happened liked they promised.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lou, Your choice of Mustang is amazing! Enjoy your new ride and please let us know if you have any additional automotive needs. Thank you and Happy H...olidays, RJ Rebolloso, General Sales Manager


    Worked with:
    Kaleb Willis

    Sales Associate

    (4.9) 15 reviews

  • 5.0 out of 5
    November 23, 2018

    I was referred to this dealership by a family friend. This was my first experience buying/leasing a car on my own. Everyone made it a smooth transition... and helped me understand my options of pricing, leasing, benefits to both buying vs. leasing for my age. Jared showed me cars in my price range, but also what I was wanting; didn't try to sell me something else which is nice. He definitely made my first time getting a car hassle free. I was worried it was going to take hours on hours and it didn't. Overall, the staff was very nice, the dealership was clean and well kept. Joseph, helped me understand all the technology since my last car was 12 years older and had no technology in it. I got an AMAZING deal, which I know it would not have been possible anywhere else. I love my new Ford Escape!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jordan, We are so grateful for family friends! Thank you for taking their advice to visit Five Star Ford Carrollton. Congratulations on the purchase ...of your new Edge and please stay in touch regarding the SUV's features. Happy Holidays, RJ Rebolloso, GSM


    Worked with:
    Michael Pisarik

    Finance Manager

    (5.0) 96 reviews

    Joseph Walker

    Sync Specialist

    (5.0) 11 reviews

    Jared Wingard

    Sales Associate

    (4.8) 47 reviews

    Trey Russell

    General Manager

    (4.4) 46 reviews

  • 5.0 out of 5
    November 21, 2018

    I contacted 10 different Ford dealerships online on November 9. I told all of them what vehicle I wanted (2019 Ford Fusion SE) so that I could compare... apples to apples. My intention was to purchase by Thanksgiving (within 2 weeks). I asked all of the dealerships to provide me the window sticker and final drive-out price including TTL. I did not want to negotiate back and forth and waste hours of my life to save a few hundred dollars. I wanted to work with the dealership that gave me the best deal from the beginning. Jared with 5-Star Ford in Carrollton was great. He provided me the window sticker and price and went back and forth with me via email a few times to answer a few questions I had. He never pressured me and was very professional throughout the transaction. 5-Star Ford came back with the lowest price and beat the next best price by approximately $1,000. Yesterday, I went to 5-Star Ford and spoke with Jared. I saw my car for the 1st time and within 45 minutes, I was driving home with my NEW Ford Fusion! I could not be happier with this transaction. It was very stress free. Jared provided all the information I needed and did not bombard me with emails or phone calls. I will definitely work with 5-Star Ford (and hopefully Jared) in the future whenever I am looking to purchase a new vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sonu, Thank you again for your business and congratulations on the purchase of your new Fusion. Your comments are appreciated and we hope to have the... pleasure of working with you again. Happy Holidays, RJ Rebolloso, General Sales Manager


    Worked with:
    Jared Wingard

    Sales Associate

    (4.8) 47 reviews

  • 5.0 out of 5
    November 19, 2018

    This would be my second new car purchase through the internet department by Don Wagner. Since I did all my research before arriving the process was very... quick and easy. Don new exactly what he was doing and made it a quick transition on my trade in and walking me through all the paperwork and the bells and whistles of the car. It was also very nice the car on the internet was available exactly as described. The finance gentlemen was very quick and explained everything in enough detail for me. Joseph was also very helpful setting up the app for my phone. Thank you for the service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    legendalpha, Your return visit to purchase a second vehicle at our dealership is appreciated. We are available for any further questions at 972-242-64...15. Thank you for your business, RJ Rebolloso, GSM


    Worked with:
    Don Wagner

    Internet Sales

    (5.0) 14 reviews

View More Reviews

Sam Pack's Five Star Ford

All fields are required except when indicated.

Please enter a valid first name

Please enter a valid last name

Please enter a valid email address

Please enter a valid phone number

Please enter valid comments

By clicking here, you authorize Cars.com and its sellers/partners to contact you by texts/calls which may include marketing and be by autodialer. Calls may be pre-recorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.