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Sam Pack's Five Star Ford

Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 8:00 PM

Sam Pack's Five Star Ford Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

8:30 AM - 9:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 8:00 PM

Tuesday

7:00 AM - 8:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 8:00 PM

Friday

7:00 AM - 8:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2008

Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also

...

earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.

"#1 Ford Dealer in Dallas"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1728 lifetime reviews. Includes reviews of Sam Pack's Five Star Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    October 21, 2018

    Chris stuck with me through out this deal, Jason assisted and helped through out the middle. Took two weeks to close the deal but we finally got it done.... Mike May is a great manager to deal with.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brandon Matthews

    Finance Manager

    (4.9) 134 reviews

    Mike May

    Pre-Owned Sales Director

    (4.9) 17 reviews

    Chris Cummings

    Sales

    NOT RATED

    Jason Acker

    Sales Associate

    NOT RATED

    Bobby Richardson

    Pre-Owned Director

    NOT RATED

  • 5.0 out of 5
    October 19, 2018

    Had a wonderful car buying experience with Bill. He took the time to explain everything and made sure we ended up in the car we wanted for a price we could... afford with no pressure. The entire team was very kind and helpful. My family will definitely be going here from now on.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Pisarik

    Finance Manager

    (5.0) 88 reviews

    Joseph Walker

    Sync Specialist

    (5.0) 9 reviews

    Bill Vonehr

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    October 18, 2018

    Michael did a great job helping me with the purchase of our new truck! He was very accommodating and pleasant to work with. Thanks for everything!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Krantz

    Internet Sales

    (5.0) 106 reviews

    Mike May

    Pre-Owned Sales Director

    (4.9) 17 reviews

  • 4.8 out of 5
    October 17, 2018

    Great costumer service. Judd made it really easy for us to pick the car we wanted and at a price we felt comfortable with. Overall great experience.

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    Sam Pack's Five Star Ford Carrollton

    Carriaga911, Enjoying shopping for a new ride should always be exciting and fun. We are thrilled that you found your experience smooth and easy. It... would be great to have you back. Thank you, RJ Rebolloso, General Sales Manager


    Worked with:
    Judd Baker

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    October 12, 2018

    Purchasing a new vehicle was unbelievable. Salesman and others were very professional and not the typical "Car Salesman".

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mark, It is great to hear you found shopping for your new F-150 easy. Our goal is always customer care first! Thanks for taking the time to share. ...Enjoy, RJ Rebolloso, GSM

  • 5.0 out of 5
    October 11, 2018

    Jared was a very courteous salesman. No high pressure. Price of pickup was very reasonable, much lower than other dealerships for comparable products.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Louis, Congratulations on your new truck. If there is anything else we can do to make driving more fun, please stay in touch. Thank you, RJ Rebollos...o, General Sales Manager

  • 5.0 out of 5
    October 9, 2018

    I was so impressed with the level of professionalism and knowledge that each person I dealt with at Five Star Ford demonstrated. Bill listened to every... thing I said, so that he could truly deliver what I needed and wanted, and that made all the difference. He gave me in depth information about every financing option available, so that I could make the best decision possible for myself and my family. Bill made me feel informed, comfortable and confident with my desicion. I???m very thankful for all of the helpful staff I had the pleasure of speaking with, they were all fantastic!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Carrollton

    Emmy, Our standards are to provide both an honest and smooth shopping or service visit for all of our customers. It is great to hear you echo our goa...ls. Thanks for sharing your feedback and we would love the opportunity to help you with any future auto needs. Thank you, RJ Rebollosos, GSM


    Worked with:
    Michael Pisarik

    Finance Manager

    (5.0) 88 reviews

    Alexandra Benvenuto

    Aftermarket Manager

    (5.0) 95 reviews

    Raj Patel

    Sales Manager

    (4.9) 38 reviews

    Bill Vonehr

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    October 8, 2018

    Chris Cummings was extremely helpful and great to work with. He made sure I got the best deal possible on the car I had selected.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Carrollton

    Satisfiedcustomer, Congratulations on the purchase of your new Ford! Please stop back to visit Chris or me if you would like to get a refresher on any... of its features. In the meantime, enjoy the ride! Thanks for sharing, RJ Rebolloso, GSM


    Worked with:
    Chris Cummings

    Sales

    NOT RATED

  • 5.0 out of 5
    October 8, 2018

    Have been driving a verity of Ford cars for over 50 years. I have never worked for Ford. I like their cars and and head to Five Star Ford when I am ready... to buy a new car! Good service when needed.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ida, It is amazing when a customer shows such loyalty to a brand and dealership. We are honored to be your Ford dealer. Thank you for your business ...and commitment to Five Star Ford Carrollton. Sincerely, RJ Rebolloso, General Sales Manager

  • 5.0 out of 5
    October 6, 2018

    Would consider them again for another purchase and would recommend to friends and family. They didn't pressure you into anything and the purchase was... at my pace.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Carrollton

    altonii, We would love to have you back at Five Star Ford Carrollton anytime! Thanks for shopping with us and enjoy your new Ford Truck! Safe travel...s, RJ Rebolloso, GSM


    Worked with:
    Chris Cummings

    Sales

    NOT RATED

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