Mooresville Ford

Love Mooreville Ford. Everyone I'd awesome. Wilbur was awesome. Jeff Shoe the owner even came and thanked us.

Fantastic experience and I hate going to dealerships. Wilbur was the one helping me. Very nice. Didn?t rush me. And answered all questions I have.

We've had awesome experiences at Mooresville Ford for over 20 years, and have never had anything to complain about. We now live in Burlington, N.C. which is a 2-hour drive from them, and we still go to Mooresville Ford to trade with them; they're just that good, and they're like family.

Started with chat online, then visiting and purchasing my new car. Fantastic dealership, by far the easiest and fastest purchase we have made.

We bought an Outter Banks Bronco Sport from Mooresville Ford on 2022. Ordered in February and didn't get until July! Yes, there's been supply issues, but the issues we've had are that in 1st month, the brakes began squeeling at baking up and the back lift gate wouldn't unlock with key in pocket/purse. In December there was also a recall on the drain tube- A TUBE WE DIDN'T HAVE. It seems Ford decided to sell cars and allow them out without necessary parts in order to meet the demand. Did they disclose this? Nope! Seems their plan was to let the vehicles go and recall later to add a missing part. Fine. (Not fine). Mooresville Ford - did THEY reach out to me to schedule this recall? Nope. I did. And it took 4 months to have it addressed. They picked the car up on March and brought back saying they had to order the parts (didn't they know they were addressing the recall and have the parts? Nope. According to the service guy Lonnie, they have to verify it's needed, THEN order, so you're out your vehicle 2x's. Stupid? YES! My main gripe is however, that he told me he'd have all the parts in a day or 2. Weeks went by, zero communication. I Starr reaching out again. Really terrible communication. Now it's nearly 2 months later and it's FINALLY been addressed (at least I HOPE so!). I asked for a courtesy car wash both times. And the guy doing the valet at pick up, told me he'd ask to have it done. At drop off I asked if it was, and he said they don't do them, they're too busy (ummm, doing what? Not many cars being sold these days!). I had a loaner, but didn't need to drive it. Had I, I'd have needed to add gas. Did they add gas to MY vehicle, NOPE. The last time they had it, they'd said they were going to TRY to fix the lift gate issue. But while it worked for a few weeks, the issue came back. Clearly they didn't know what was causing it, as they'd told me as much, and thus they didn't know if the things they'd tried would stick. They didn't. We'll see this time! Idk if the breaks still squeek, I'll find out when I back out of my driveway. I only got into the loaner to pull it down our driveway as he'd parked up at the street, and noticed the seats moved for me automatically. When you are getting a service, you're told if you need anything to reply to the specific text. I did. I asked about this and 1 other thing. Did I receive ANY response? NOPE! ZERO Communication. I asked to that text why my vehicle seats didn't automatically move. No response. So I looked on line, and low and behold the 2022 seats aren't an auto memory, so I guess the loaner was a 2023! I suppose they were all out of those parts when making the vehicles in 2022 so they just didn't bother to add a pretty standard feature to a vehicle/ trim that is considered fairly luxury! The experience with Mooresville Ford service compared to others I've dealt with (Chrysler (grade A)and Nissan (grade A), gets a D! Ford has not made me feel valued, listened to and certainly not a priority. The ONLY good thing I can offer is their valet service is a great option as they'll pick up your vehicle (and if a loaner is available leave that), and bring it back. So that's the 1 positive I have. Overall, not happy with Lonnie or Ford!

Purchased a car for my daughter. Dealt with salesman Scott Speagle. As a professional medical sales senior director, I have seen it all. Scott was incredibly nice to work with and was very low pressure and helpful. I really enjoyed his personal touch and ?folksy? down to earth personality. Also dealt with Dylan Ladner the Finance Manager who was also very good to work with. Two breaths of fresh air in the car buying experience. Would recommend Mooresville Ford to anyone looking to purchase a new or pre owned vehicle

Quickest, easiest and best car buying experience I have ever had.

Outstanding buying experience! Friendly down to earth people and so efficient with the purchase process! Have never been to a car dealership like this. Highly recommend!!

Seamless purchase! Bill H. was SO helpful and a pleasure to work with!!! Purchasing a vehicle at a dealership is typically a long exhausting delay of back and forth. Not here! I highly reccommend this dealership. Our next purchase, we are calling Bill!! Thank you to everyone that assisted in our purchase!

Easy to work with. By doing the pre-application online, all paperwork was done in 30 minutes and I was out the door. Pleasure to do business with. This dealership even sent me out with a full tank of gas.