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Keffer Jeep Chrysler Dodge RAM

(2,489 reviews)
Visit Keffer Jeep Chrysler Dodge RAM
Sales hours: 1:00pm to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday 1:00pm–6:00pm Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2015 consumer dealer award
New (704) 774-4109 (704) 774-4109
Used (888) 660-1936 (888) 660-1936
Service (704) 774-4048 (704) 774-4048

Reviews

(2,489 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keffer Jeep Chrysler Dodge RAM from DealerRater.

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First Car Purchase

Bought a 2015 Cherokee Trailhawk, Certified Pre-Owned. With it being my first car purchase, I was very nervous. Everyone was helpful in this milestone purchase, especially Brandon Melendez

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service

Brandon Melendez and the rest of the Keffer team were very helpful and patient with us. I highly recommend buying your next vehicle at Keffer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Leslie was Great!

Called Leslie and she had the truck pulled up front waiting on me when I arrived. Very attentive and willing to go the extra mile. She's a professional and knows how to treat her customers. I would enjoy working with her in the future. Also, Jared Jones was great in finance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello there, thank you so much for the great review! We are happy to know Leslie and Jared have provided you with outstanding service. It was a pleasure working with you. We look forward to serving you again in the future!

New Dodge Journey

Initially found a new Journey at a different dealership. Received an out the door price but reserved the right to compare prices. I then found a similar model but with more features on Cars.com, checked the availability, and received a call from Keffer Dodge within 15 minutes. After some simple negotiations Keffer Dodge beat the other dealership’s offer in both price and amenities. Closed on the purchase last Friday.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thanks for the great review. We're really happy that we were able to get you the very best deal on the Dodge Journey you wanted. We hope you are enjoying your new van. Come see us again anytime!

Ask for Brandon, he's the absolute best.

Brandon is a no nonsense kind of guy. He's quiet. He doesn't try to oversell you. He knows his stuff. He's a professional. He even helped with some insurance woes i had after the sale. Ask for Brandon, he's one of the best sales guys I've seen in 20 years of buying cars.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Service

From start to finish, the team at Keffer was wonderful to work with. Will definitely keep doing business with them. Thank you to Willie and the team for a great car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for sharing these kind words! We're happy to hear our team met your expectations and have earned your continued patronage. We look forward to seeing you again in the future.

Awesomeness

This was my first new car buying experience & Mr Washington was the best man for the job. So patient & informative! The whole team was Awesome! The manager was enthusiastic. The finance team kept me on my toes & laughing. Everyone was patient in dealing not only with me also with my father. Keffer Chrysler Jeep Dodge Ram was the best car buying experience, new or old, I've ever had!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best sales experience

We were fortunate enough to have Leslie Cooper as our sales person. Leslie was fun, friendly, and extremely knowledgeable about the vehicle. We had been looking at Ford SUVs, however the salespeople at the ford dealerships were not very informative. Leslie was a breath of fresh air and spent a significant amount of time showing us the impressive features of the Jeep. We walked in planning to just look and wound up driving home in a brand new vehicle. If I am ever in the market for another Jeep, she is the only person I want to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Mary! We appreciated the opportunity to work with you and invite you to come back and see us anytime!

Great Help

Leslie was a great help and got right back with me as the process went forward. Ask for Leslie if you want great service she is your sales person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your experience with us. We will make sure to thank Leslie for her excellent customer service.

Amazing sales experience

We were fortunate enough to have Leslie Cooper as our sales person. Leslie was fun, friendly, and extremely knowledgeable about the vehicle. We had been looking at Ford SUVs, however the salespeople at the ford dealerships were not very informative. Leslie was a breath of fresh air and spent a significant amount of time showing us the impressive features of the Jeep. We walked in planning to just look and wound up driving home in a brand new vehicle. If I am ever in the market for another Jeep, she is the only person I want to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.