Five Star Ford

I bought my truck in May, took delivery of said Truck 5 days after purchase so they could to the blue certified inspection. To make sure everything with the truck was good. A week after delivery my son noticed my driver's side tail light is out, my driver's side headlight is extremely dim, my air conditioner works poorly, and none of the charging ports work consistently. I purchased the Tritan Warranty. So all of this should be repaired by them, I am also supposed to get a loaner vehicle while repairs are completed. I am getting the run around on where I am supposed to take it for repairs. They say they aren't experienced with my Ram that THEY sold me, yet they claimed that they were certified to do the inspection when I purchased it. Which is it inexperienced, or certified. I WANT MY NEW TRUCK FIXED!!!!!

Friendly and helpful staff with lots of inventory and great prices! I’ve purchased three vehicles from them. They make buying a vehicle quick and easy.

Mr. Alfred helped me got through with my first auto purchase (mustang) he helped me understand the deal and car features in a very effective and professional way.

5 Stars for Lewis Bass! I had a great experience working with Lewis Bass at Five Star Ford of North Richland Hills on the purchase of my new F-250. Lewis was professional, knowledgeable, and straightforward throughout the entire process. He was easy to communicate with, answered all of my questions, and never made me feel pressured into making a decision. The entire purchase went smoothly, and Lewis did a great job making sure everything was taken care of from start to finish. Buying a new truck is a big decision, and I really appreciated having someone who made the process easy and enjoyable. I’m extremely happy with my new F-250 and would absolutely recommend Lewis to anyone looking for a new vehicle. When I’m in the market again, he’ll be the first person I call.

Lewis is the best , I came to Five Stars scared and nervous and left happy excited and looking forward to the future. Lewis also helped my son with his first vehicle . Lewis is a great guy

From start to finish, my car buying experience was fantastic. After discussing my interest in purchasing a new F-150, the process for selecting, negotiating, financing, and leaving with the truck I wanted was unlike any car buying experience I have ever had. Enjoyable, no pressure, excellent service!

Rick Dike and his team are absolutely wonderful. My husband and his family have been buying cars from him for decades. I was pleased to finally have one of my own from him. They made my car buying experience seamless, quick and easy. His communication was exceptional and personable. It did not feel like I was buying a car, he genuinely cared to help us out and find the perfect one for our family. Will definitely be back in the future!

Matt Schumann in finance did a great job. He took no for an answer when we didnt want the extended warranty and he tried to keep our time there at a minimum which was great due to us needing to drive 5 hours back home after our purchase.

It was great. I found the car online and they had it read for me. They even return my rental for me after everthing was done. Could not ask for more

Purchased an Explorer xx, had a great experience with Lee and Lewis in the sales department. They were friendly, helpful, and easy to work with throughout the process. The financing experience was okay, but I felt they were a little too pushy when trying to sell me an extended warranty. Overall, I’m very happy and especially appreciate the excellent service from Lee and Lewis.