I have been a loyal Lexus Customer for the past 7 years, and truly love the brand. I took an interest in the Lexus NX model after owning IS 250's all these years; however, owing to the snowy New Engla...
I have been a loyal Lexus Customer for the past 7 years, and truly love the brand. I took an interest in the Lexus NX model after owning IS 250's all these years; however, owing to the snowy New England winters - and wanting a compact SUV, which was good on gas – I thought this was a dream come through.
I bought my NX 200t AWD from Herb Chambers Lexus in late July, and have taken it in 6 times for the same problem - vibrations over 65 mph. The first technician told me, that this type of vibration was typical for a 4 cylinder vehicle, and I just didn't understand. I allowed him to insult my intelligence.
I went in and complained to the Service Director, after which I was joined by the Lead or Master Technicians of 20+ years, Andy, who went for a road test with me, and confirmed that I was not crazy, and the vehicle does in fact vibrates - though slight to moderate.
I was provided a loaner for two weeks, during which time the vehicle was aligned, balanced, changed right front tire (Michelin), and subsequently all four tires to Bridgestone brand – to no avail. I was finally returned the vehicle on Monday October 5, 2015 – and told that the Field Technician Specialist from Lexus HQ, came onsite to look into the matter, felt the same vibrations, and reported to National – however, there is nothing else that could be done as this is "standard operational characteristics" of this new model. They mentioned that they drove 5 new NX models on the lot and they all felt the same way.
Why am I not surprised? The first time I reported it, and they gave me a brand new one to drive for the day, I reported it felt the same way, after driving it for 10 minutes on a very smooth section of I-95.
Let me be clear, if you driving the vehicle within the city – it’s fine. However, if you drive on the highways, like I do each day for work – it’s becomes noticeable, and annoying, and proves for an uncomfortable drive. I take it, by Lexus coining the defect "standard operational characteristics" – it lessens the blow that it is in fact a defect which needs their immediate attention. But until then, I am force to drive another vehicle – while the vehicle I am paying for, a New Lexus NX 200t AWD – sits in my drive way.