The Service Department is outstanding. Nick Garza is the first person that you wiil meet and he is fantastic. He represents the care, concern,friendliness and trust you want from a Service department. I must state," That attitude is shown by the entire department". The professional and interpersonal skills in that department was extended to me as a customer and they deserve an A+.
During my recent purchase, I was treated with the utmost respect. I never felt pressured into buying anything. Mr. Collin Cade was very patient and thorough with me because I originally started looking at used cars, then I found a 2019 which was the best purchase for me. He was always accommodating and answered every question that I asked. He never tried to pressure me into buying anything and I was very appreciative of that. Then I meet Ms. Joanie and she was the icing on the cake. She was very thorough and shared with me all of the options/offers before I signed the paperwork. The atmosphere in her office was relaxing, yet professional. Her presence blessed my life and I highly regard she and Mr. Cade. I left the Chastang dealership feeling like a million. I had made two wonderful friends.
It took the service Department 4 fays to troubleshoot the problem and a day to have the parts shipped to the Dealership. When all was done it was fixed the following work day. The service was always friendly and apologetic about taking so long to find out exactly what was wrong with my a/c. Overall I was completely satisfied with my experience at Chastang.
I drove 6hrs to pick up a used vehicle I saw they had online. I was looking for something real specific and they had it. Talked to salesman Eli and he was professional and said that everything would be ready when I arrived. He did not lie and everything was on the up and up on what we negotiated.
On way home I noticed a small issue that was not caught by the dealership. Took a couple of phone call's but working with the dealership got it taken care of.
I would work with this dealership in the future and Eli is a great salesman.
Robert Valdez is one of the best salesmen at Ron Carter. He makes the of buying a vehicle pleasurable. As long as Robert is there, Ron Carter and Robert Valdez will be my dealership and salesman. Thanks to both.
Loved my 2nd experience at Ron Carter Alvin! This will be my 2nd vehicle in 3 months and both times treated with respect by Jon M. He listened and delivered everything I asked for. Everyone I dealt with today, from Jon to Finance, were professional and gave us an incredible deal! I recommend this dealership to all of you savvy women out there!
spoke with Anthony Marx on phone and told him what I was looking for .he got back with me and had found 4 vehicles to look at, went to dealer ship Drove the first 1 in witch I purchased. Great guy and professional.
My sales associate Byron was a very nice well spoken man who made my first time buying a car relatively easy when i thought it would be way more difficult. I highly recommend him and the whole facility
We have been shopping for a lightly used car for an everyday driver. Found one at Ron Carter and just want to say Sammy Jimenez made the negotiating and purchase of a car so easy. He worked and got us in and out quickly and efficiently. He listened to what we said and didn't try to talk us into anything. Was nice experience and I usually hate the car buying process ¿
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