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⭐⭐⭐⭐⭐ Outstanding Experience at Easterns Automotive (Laurel) – A Shoutout to Mr. Lorenzo Joseph! From the moment I walked into the Easterns Automotive Laurel location, I knew I was in good hands. The dealership itself was clean, organized, and had a welcoming atmosphere—but what truly made my experience exceptional was the customer service provided by Mr. Lorenzo Joseph. Mr. Joseph went above and beyond to ensure my car-buying experience was seamless and stress-free. From the initial greeting to handing me the keys, he was patient, knowledgeable, and genuinely invested in helping me find the right vehicle. He took the time to understand my needs and budget, provided expert recommendations without any pressure, and answered every question I had with honesty and professionalism. What really stood out was his attention to detail and the way he treated me like more than just another customer. His calm demeanor, transparency throughout the process, and commitment to making sure I left happy made all the difference. In an industry where great customer service can be hit or miss, Mr. Joseph is a true standout. If you’re looking for a new or used vehicle and want a team that values integrity and top-tier service, I highly recommend Easterns Automotive in Laurel—and be sure to ask for Mr. Lorenzo Joseph. He turned what is often a stressful process into a truly enjoyable one. Thank you, Mr. Joseph, for your stellar support!

hello to whom it may concern i recently brought a vehicle from sheehy ford an must say i have never gotton a better car buying experience in my life sales accssociate john gibson is the best this guy should definitely be reccognized an awarded for his out standing customer service an 100% honesty about selling cars his knowlege of vehicles was impressive i was so well impressed with him i brought too cars in one day definitley will be back soon again thanks to john for such a great experienec

Although the vehicle I wanted was sold....they sent me available vehicles. Called them to see the one I pick was available and it was. They are great in helping you get one . Please check them out if you can They are the best

Great service from M-B service department. Ariane Hwang Service Advisor was great in dealing with my car problem. I give her a 5 star review.

Kolton explained everything. Made the experience great. He detailed everything about the servicing package we purchased.

Adrian is a very dedicated, friendly and professional salesman. I enjoyed working with him and found his dedication to his customers excellent.

Very polite and nice salesman.Answered all my questions. and it hadn't been so far away from where I am living I probley would have test drove the 2017 Kia Sorento they had.

Excellent experience - the whole team was courteous, informative, and got me in and out quickly. I purchased a certified pre-owned 2025 Crosstrek and am very happy with it. Nouman, my salesman, and the sales manager have followed up to see how things are going and I appreciate that. Highly recommend this dealership!

I had to get a car in one day. A terrible pinch for the dealership. They rose to the occasion with kindness and honesty and had me out-the-door with a great deal before 2pm. Thanks especially to Delane Sheppard and Levi Durst. You guys made a difficult day easy!

Had a problem with the service department on Saturday when price at payment time was more then discussed. Left dealer pissed off and called when I got home with a cooler head. Nothing was accomplished so I wrote a review that was seen by upper management. Saturday afternoon a gentleman named Mark called to discuss the issue with me. After talking in order to keep me happy and being a returning customer he first had offered his apology for the misunderstanding then refunded the entire service charge price to me. This showed me they're a stand-up dealership. The icing on the cake was the owner Dave called me on Sunday to apologize and assure me he was behind the total refund. Sherman in Skokie a place ypu can feel your needs will be addressed no matter what they are. I will be back in the future. Thanks again Mark and David!

My vehicle from here is already two and a half years old. It is an Outlander Sport. Over that time it has been through winter and summer highway trips. The interior still looks neat, nothing creaks or chips.

I bought a 2025 Hyundai Santa Fe HEV with Travis and this was the most painless car buying experience I’ve ever had. I was in and out within no time at all, even while trading in a vehicle. His no nonsense approach to car buying was outstanding. The next time I’m in the market, Travis will be my guy for sure!

The staff was friendly and Igot a decent deal on price and financing for the Nissan Ariya.The wait to finalize the paperwork was way too long. The EV also only had 40 miles of charge, not a good look.

Excellent service. I go to this location for servicing my VW vehicles and yesterday purchased a nearly new Taos. The Sales man (Jeff) worked to find out what would be most suitable for my requirements (long commutes and night driving) and what would fit into my limited budget. The whole team (service, sales and finance) worked seamlessly together to get an optimal solution to my predicament. Jeff and the Finance/Lone gentleman stayed well past closing time to get the paperwork completed and get me on the road with a nearly new vehicle. I would strongly recommend the Merle Hay Lithia to anyone wishing to have a stress free purchase without any heavy sales pitch performance. I might also add that the service group is also very helpful and polite.

Ron was great — fast, professional, and very easy to work with. He helped me find a great deal on a Toyota RAV4 Adventure, $4K cheaper with a better rate than I expected. The process was smooth and transparent. Highly recommend!

Everyone was courteous, quick to respond and very interested in what I was looking for. Employees worked well together; the dealership had a family feel. I would say they are awesome and I look forward to working with them in the care of my wonderful new Forester.

AMAZING!!! Everything was so nice. A few standout people: Nick, Mike, Emani, Andrews. From the time I got there, Nick made sure I was ok didn’t need anything and the person I needed to see, saw me. Emani had been working with me prior to arriving at Hyundai, got me approved before I arrived, stayed on top of things and great communication. Mike made sure I did inspection, test drove, all paperwork done and didn’t let up until I drove off in my 2026 Elantra! Andrews, thoroughly explained every little thing and listened to all my questions and concerns!

I recently purchased a new car from Conicelli Autoplex and had an outstanding experience thanks to Cameron Berga. From the moment I walked in, Cameron was professional, friendly, and genuinely focused on helping me—not just making a sale. He took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable every step of the way. There was never any pressure, which made the whole process smooth and stress-free. Cameron truly went above and beyond, and it’s clear he cares about his customers. I’m very happy with my purchase and would highly recommend asking for him if you’re looking for a great car-buying experience.