Used Audi SQ5 for sale near Lancaster, PA

I want to share a review that is overwhelmingly about service, because that is where Autohaus truly excels. I did experience an issue with my brand new Audi that required several return visits. It was a safety-related concern involving my horn, so understandably it was stressful and something I took very seriously. What could have been an incredibly frustrating situation was handled with professionalism, empathy, and an extraordinary level of care. Kyle was my primary point of contact, and even when I was upset, he remained calm, thoughtful, and reassuring, making it clear at every step that I was a priority. At one point, the owner himself came out to personally test the horn to ensure it was working properly, which really spoke volumes about the level of accountability and care. The level of service went far beyond anything I expected. When my horn failed the day before I was supposed to leave for a trip and I did not feel safe driving, the team arranged a ride to the Philadelphia airport. Not a shuttle. A beautiful, brand new Audi. I was completely shocked and so grateful. They also ensured I had a loaner when my car needed to remain in the shop. When my loaner got a flat tire, they literally came to my home in Lebanon and brought me another vehicle. As someone who spent decades working in hospitality, I can confidently say this is one of the best examples of service after the sale that I have ever seen in my life. They made me feel like I am their only customer, take a look at their inventory and you will realize how truly special that is. I chose Audi because of their great safety reputation, but I will choose Autohaus for their amazing service. I want to give an additional shout-out to Cameron for his help and collaboration along the way as well. Kyle’s consistency, professionalism, and empathy turned what could have been an extremely stressful experience into one that built real trust. Answered one of my calls, stayed in constant communication, and never made me feel like a bother I cannot recommend Autohaus highly enough, and they have turned me into a customer for life.

Orlando Morales was great to work with. Very knowledgeable. He listened to what I needed and put together a deal I was happy with. Finance officer was not pushing things I did not want. Will go back for my next vehicle.

Although we did not buy a car from them, they were extremely helpful, responsive and polite in multiple interactions. I would feel comfortable reaching out to them again.