Mr. Kasmer was easy to deal with and very knowledgeable about their cars. I drove 3.75 hours to buy my BMW because it was a good deal and it was IMMACULATE. The pictures were perfect and the car lived up to their description. Overall a great experience.
Told Steve what i wanted and my budget. He found me a car, one i thought i could never have, and than made it fit in my budget even with the service warrenty. If you want your dream car make it a reality.
Steve ! Thank you so much for your excellent and professional customer service ! My wife and I we do work in the customer service business and it is absolutely a pleasure and refreshing to see someone like you who has passion, who has honesty but most of all personality and creativity !!!
You are not just a sales man we do consider you as a friend ,you went above and beyond and you delivered a dream car for us !
We do wish you nothing but the best for the future and you're definitely going to see us purchasing many many more cars from you !!!
All the best stay well Zoltán and Judit !!!
by Buyer from Broadview Heights from Broadview Heights, Ohio
October 24, 2018
When we walked into the Mazda dealership we were immediately greeted by Matthew Radeff. He was very professional and friendly. He patiently listened to our needs and showed us exactly what we wanted. We did not do a lot of research prior to coming but Matt explained all the different models to us. He stayed almost 2 hours past closing to finalize our purchase. We are beyond satisfied with the experience.
Before we walked into Mazda we initially went to Volvo next door and were not even greeted by the sellers. One walked up to us without even saying a word. We had to greet him. After the seller made it clear he had no interest in spending even a minute with us we left and went to Montrose Mazda where we met Matt.
We started the day considering purchasing a Volvo and ended it with purchasing a 2018 Mazda CX-5 Touring with package. Kindness and professionalism goes a long way.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
This is an honest business. My son bought a Jeep here and it turned out to have a bad engine. These guys replaced the motor within a couple of days. Wow! I am so impressed with this business. Will recommend every Chance I get!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
James Fleming is an excellent sales person. He met all of my needs seamlessly. Nick McGlone, new car sales manager was very personable and attentive. Both of them took the time to address my questions. Follow up was timely and professional. I have purchased two vehicles From Classic BMW. The service, atmosphere, and friendliness of the staff is superb!
James is the ABSOLUTE BEST! He was very professional and patient. He wasn’t pushy or never once made me feel pressured into rushing anything. He took time to explain all details of the vehicle to me even before I expressed sincere interest. He has obtained a lifetime BMW owner.
Everyone went above and beyond to make sure the car was perfect. They went the extra mile to put my custom pinstripes on, keep me updated and pick me up at the rental store. Had the big cloth over the car for the "Reveal" I'm in Pittsburgh and it was worth the drive. For someone who never dealt with this dealership, they handled the transaction as if I had bought a fleet of vehicles.
Bought Used 2016 330E from Tom Prokop. Excellent service, prompt, courteous, over and beyond the norm. Very pleased and highly recommend to anyone. Thanks Tom
The manager greeted us at the door, I bought the car online. Picked it up in person. Car was ready, financing took less than 30 mins and Tom was gracious enough to return my rental on his own. Thanks again
General manager was very helpful, knows exactly how to deal with the customer. The service personnel was efficient explaining the operation of the new car.
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