Clean facility. While awaiting my car that being serviced, the young lady in sales approached me and was actually quite good. I told her I was waiting for my car and she engaged me in a conversation and did a pretty good job of describing the new 2016 i8 model I was looking at (I have a 2014 i8). I was impressed even though she said she was relatively new to the dealership.
The fellow in service could not have been more professional and, followed up properly which is a bonus. Good job! Thanks! John
Any question you have I'm sure Rob can answer. The new manager is awesome! Good job Vista! He made me feel like family and is helping me keep my little 328 on the road.
I worked closely with Gerald Velasco at BMW Encinitas to get a number of repairs done to the body of my 2012 650i Convertible. At our initial meeting, he looked at the damage and provided me an on-the-spot estimate for the work. Throughout the service, he went out of his way to keep me informed of the progress. I ended up asking for additional repairs and Gerald found the best way to correct the problem. He was always honest in his evaluation of the problem and dedicated to getting it fixed right the first time! He maintained a professional, yet friendly manner that put me at ease and made me feel that both my car and I were in good hands. At completion of the service, my car was returned in perfect condition. I would highly recommend this center and Gerald Velasco for anyone needing body work on their BMW.
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