Great service and easy process without the high pressure. Peter Hayes and Daniel Mc Cormick Jr did a great job taking care of us and Sue Perry handled everything quick and explained everything in detail. First class organization from sales, to business and service.
Love the truck BUT costly repairs&recalls
by Laura A from Scotch Plains New Jersey
December 4, 2018
Purchased this truck with only 11,000 miles.....besides Regular maintence (tires and brakes etc) never had to put too much money into repairs UNTIL truck hit 60,000....miles....I practically live in the mechanic's shop
And Working just to pay for its costly repairs lately...I don't put many miles a year (about $10k-$12k)??????
*new fuel tank*new water pump*new radiator*new special design
Hoses ($300+!) Now looking to trade it in JUST because of
Major Elements breaking down BEFORE $70k miles!!!!
Quick and easy! Great people to deal with. Chris and Patrick are the best along with Dave in sales and finance
Madelyn's BMW X1
by Jeff from Clearwater, FL
November 5, 2018
Previous car was a BMW M3 and it was a terrific car before the security system went out after the warranty expired. My wife loves the X1 because it drives like a car and has good storage. No issues except needed new tires and the sunroof headliner needs to be replaced at my expense even though I purchased the extended warranty. Car is parked in a garage at night and during working hours.
good service help all good as much as you needed buy from this company you cant go wrong all in one place any thing you ask they will do all they can
10 years of driving pleasure
by Nuckles from Woodland Park, NJ
December 16, 2018
My wife drove this car for 10 years to work, shopping and bringing the kids to school. It drives and handles very well, and does very well on snowy hills, both up and down. The car is reliable, fast and sporty. I enjoyed the chances I had to drive it.
I had the pleasure to communicate with Tammy and she took the extra mile to provide any details inquired no matter how small.
Probably one of the best sedans ever made
by 5240rk from Boston, MA
December 1, 2018
I have owned this vehicle for over a year now. I have 13000 miles on it with no problems at all. For me, this car is the perfect balance of comfort, practicality, performance, and style. It has a comfortable and supple ride when you want to take a leisurely cruise. But switch it to "sport" mode and you can toss it around corners and race down the street if you want. At 100 MPH on the highway it feels like my wife's toyota at 50 MPH but quieter. It is built for autobahn speeds so it loves travelling at high speeds. It is rather quiet at those speeds and very stable. Sometimes when I am in the left lane on the highway I look down at the speedometer and am surprised at how fast I am going without feeling like going that fast. The electronics and infotainment in this car is the best I have ever had in any of my previous cars. The voice recognition software in this car is awesome. You press the TALK button and say "Take me to 6743 Oakbluff Rd, Ossining NY" and it never fails to recognize what you are saying. The Navigation system recognizes your command and maps out the route for you without touching any buttons. The radio and music buttons are extremely well designed and intuitive. There is so much better human-machine engineering in this car than any Japanese cars I have ever owned. I love the sport seats as they are power adjustable 8 different ways and they hug your sides which is really good in spirited driving. The winter package comes with heated steering wheel. The entire steering wheel heats up toasty and it is such a blessing on cold winder days when you get into your car. In less than 30 seconds your seats and the steering wheen heat up beautifully. The AWD system is fantastic in NE snowy days. I don't think I will ever own another brand of car after owning this BMW.
I purchased a used Subaru from this dealer. The vehicle was purchased on an “as is” agreement. The sales process was very professional and effortless. There was a minor issue with the vehicle that I discovered the same day that I purchased it. Despite the fact I knew what I was getting into with an as is purchase, the sale person and dealer made it right. I had the issue fixed promptly. The service department was equally professional and polite as the sales department. All around an honest and professional experience.
This car drives great. Really like the all wheel d
by Dterry from Danville ky
January 12, 2019
Vehicle is everything we were looking for in SUV type vehicle. Perfect size for traveling and comfortable . This is the 4th Bmw we have owned and first time buying from this dealership.
I recently purchased a 2008 Jeep Patriot and the salesperson Eric went above and beyond to make this cash purchase a fast, efficient and a pleasant experience. Kudos to you! The lost art of excellent customer service truly exists at Serra. Keep up the great work.
by Mgw from Williamstown, NJ
December 21, 2018
Handles nice, drives smooth and looks great! Although this was a used vehicle, it looks brand new inside and out. I was extremely pleased with the condition, low miles and good price.
SHOPPED FOR A NICE USED CAR FOR OUR DAUGHTER. CAME UPON THIS GREAT PLACE. THE SALESMAN WAS VERY COURTEOUS AND PERSONABLE. HE PUT TOGETHER A GREAT FINANCING DEAL WITH AN INTEREST RATE THAT WAS LOWER THEN THE ONE OUR CREDIT UNION QUOTED US.THE VEHICLE WE BOUGHT WAS ABOVE OUR EXPECTATIONS FOR WHAT WE PAID. IF YOU ARE LOOKING FOR A CAR , MAKE SURE TO STOP HERE.
My end of the rainbow
by WonderWoman from Toledo, Ohio
December 31, 2018
I think it’s a symbol of why I didn’t settle on the type of car my husband wants. 🥰 I am so happy I got it by myself, no co-signer... I feel like Wonder Woman when I drive it, it’s empowering!
Just purchased a 2017 Cadillac Escalade from Josiah Grant in TC. He, Chris Brown, Mike McFarlane, and Tony were all wonderful to work with and I appreciate all the work they all put in to make my purchase a great experience! LOVE my car!!
Reliable and fun to drive
by Aremmy from Indiana
August 22, 2018
I love how my BMW drives and handles. I have drove over 40k miles in 2 years and we have not had any issues. Great car!
My wife and I stopped in to look at a vehicle. When we arrived we actually found 2 vehicles that met our needs. Eric Hernandez was the salesman that patiently helped us with our final decision. We test drove both vehicles twice. There was no pushing or persuading by Eric to either vehicle. He simply stated facts of the 2 vehicles not leading us to one or the other. I would highly recommend Eric as your salesman at Serra Traverse City. Eric coupled with their fair pricing and friendly staff made it a non pressured and pleasant buying experience. To top it all off, we had forgot our title to the car we traded in, back home in Rockford, Michigan. Eric graciously offered to meet us half way, allowing us to enjoy our new car over Memorial Day weekend!!! Again, cannot say enough about Eric and Serra Traverse city.
Great When It Runs
June 8, 2018
BMWs around this year have well known issues, mainly with their fuel pumps, that resulted in many recalls and extended warranties. Be very wary of this before purchasing and even if you have a certified BMW mechanic inspect the vehicle, the diagnostic machine may not pick up on the fault as it only happens intermittently. BMW extended the warranty to 120k but after that, nothing. When the vehicle operates as intended it is a joy to drive, but the extremely costly repairs and seemingly unpredictable fuel issues have made this my biggest financial mistake in 30 years of walking the earth.
Ken and Mat are always very attentive. I get the full picture of what's going on with my vehicle, so I can make an informed decision about what I want to do.
Worst car I've ever driven!!
by DaraDC from Vienna, VA
November 17, 2018
Getting this car back in jun of 2016 as a brand new lease from BMW of Fairfax, I've been in the service department almost every 2 weeks. I had an accident due to a brake failure, the A/C broke down after 3 weeks of picking up the car, and so far the dealership has changed 4 set of the whole brake system. NOT A RELIABLE CAR AT ALL. Looks are good, Quality is HORRIBLE?!
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