We purchased our Jeep Compass from the dealership and received excellent service. Randy and Derek were great to work with and did not push us into anything. There were not a ton of added fees like some dealers and they explained everything to us and were up front with all the details.
Easy going commuter
by wren307 from Holland, Michigan
November 29, 2018
I chose this vehicle for its AWD and height, but it doesn't feel like it's too big of an SUV to be clunky. I enjoy driving it and especially like the great gas mileage.
Cuyler, Jordan and Marcy couldn't of made our new Suburban purchase easier. Gross Motors is a great dealership!
A great little subcompact SUV
by Larry's Buick from Gaithersburg, MD (suburb of Wash., DC)
November 18, 2018
This is the first Buick I've ever owned -- the 2017 Encore had a bit of a refresh in styling from the year before, both in its exterior and interior -- best was the interior refresh. The touch screen is now integrated into the dash -- no "stand up" screen as before. I have the next to highest trim level, the Essence -- dual zone HVAC controls for the front seat passenger and driver, and leather interior. Great gas mileage -- the turbo charged four cylinder does a good job -- a bit louder engine sounds than a six cylinder. Overall, a great little car.
Accommodating with my schedule, genuine care for the vehicle and work hard to maintain a strong dealer/customer relationship.
Rebuilt engine and new brakes required 11,000 mile
by Colleen from Lake Oswego
September 11, 2018
Gravely disappointed in the Buick Encore. In for repairs twice in the last month. First time rebuilt engine and replaced rear brakes, two weeks later, replaced rear brakes again. Went back to the dealership and he priced the buy back at 50 cents on the dollar. This for a year old car with less than 12,000 miles. Bad deal.
Glen was very friendly and professional. When my fiancé and I found a car on the lot we liked we agreed to a reasonable price. What a refreshing experience! no pushy salesmen here! We had to wait a few days after a car accident to receive payment from the insurance and insurance to pay our bank, We knew the car we wanted and Westside Service was patient instead of pushy like most of the other dealerships we had visited. We were very impressed and are very happy with my new car! I glady recommend Westside Service to anyone looking for a new vehicle!
Love my Buick
by Lindy - first time Buick owner from Powder Springs, GA
January 8, 2019
Good car on all counts. I'm still learning all the features;this is the first time I have owned a car with all the bells and whistles as they say. Love the look and it is reliable.
Oil change on Saturday went very well. Made an effort to get me in for an appointment. Waiting room with TV and hot coffee was very nice. Friendly staff.
Most comfortable car I have owned.
by Simpson from Napa, CA
December 6, 2018
The reason for purchasing this car was it is high up like an SUV but smaller and more fuel efficient. I feel safer driving on the freeway every day. It runs very smoothly and the soundproofing inside the car makes for a very quiet and peaceful drive and it has a great sound system. It also has enough room in the back for transporting equipment. I am very pleased with it.
Our buying experience was very painless. Everyone was very helpful from start to finish. We really like the friendly sales and service staff.
So far, so good.
by Sassy_Shirl from Highland, IL
July 12, 2018
This is the first SUV I've owned and I love it! The smaller size makes it easy for me to zip in and out of parking spaces and it is easy to handle. I've taken it on road trips and it performed very well.
My wife and I were fortunate enough to have Jerry Gross take care of my 2015 Silverado today for some warranty work and an oil change. He was great to work with and answered all of my questions. The service department here is the best! I recommend this dealership to everyone-buy a vehicle here and you will be taken care of! Thanks Jerry!
Love my used Buick Encore
by DaveP from Canton Ohio
November 15, 2018
I’ve driven larger trucks for the past decade. I found this vehicle online. It caught my eye. Went for a test drive and had to buy it.
Jordan was great to work with! He responded to my inquiries quickly and professionally, and made it fun to learn about our new Silverado! All the staff we dealt with were friendly and helpful...we felt like we were their priority. Thanks to everyone!
Love my new Buick
by lee51 from PHILADELPHIA
November 6, 2018
This new SUV is amazing. I had my KIA sportage 2000 for 18 years and love it. I did not want to trade it in until I test drove the Buick. I love this SUV, it drives nice, looks nice, and it was the right size for me to make the decision to get a new car!
Scott Janke is a wonderful representative for Gross Motors! I was very interested in the Buick Envision prior to its release to dealerships. I spoke with Scott and he took initiative and researched this vehicle for me and let me know immediately when it released and Gross Motors had one at their facility. Scott made the transition from my current lease into a different lease very smooth and to top it off, Gross Motors looked for special discounts that would apply to help me save even more! I am a teacher and they found an "Educational Discount" that could apply at this time! It was an overall great experience!
All the bells and whistles
by AnneG from Elizabethtown PA
November 9, 2018
I wish the wheel base were not quite so narrow. It makes for a jolting ride sometimes. But I do enjoy the bells and whistles!
Beautiful interior with all the bells and whistle's. This car is at a whole other level than what I was driving. I look forward to driving every day.
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