We didn't deal with the Lynchburg office in person, but when I spoke with the lady in finance( I am sorry I don't remember her name) she let me know that they can ship the vehicle to our closest location. That to me is customer service! Our application was simple and we got pre qualified. Next car will be a CarMax car !!
Buick doesn’t back their product
by Dcooper from Pensacola, Florida
January 14, 2019
This car looks good but I have had the car sensor replaced twice in less than 2 years. They replaced 3 belts my timing belt, serpentine belt and I can’t recall the other. Now I don’t have oil light on but it’s consuming oil. Looked at the recall and they know it burns oil but don’t want to fix the problem because. It’s costly. So I have 3 years left on a car that I might have to replace the engine on. The dip stick is dry and I don’t see where the oil is going to, it doesn’t smoke like typical oil burning in the exhaust and I don’t see it leaking on the ground. Very very disappointed and would never buy another Buick period!
Been to several dealers there's a handful of dealships that I would consider doing business with and now this one I will add to the list. In my experience with magic city of Roanoke wether you close the deal or not they are willing to communicate and try to earn your business.
by Kmorton2nd from Va Beach, Va
December 28, 2018
Bought this car 9 months ago and I love it. It’s fully loaded and drives like a dream. Love the features and all the bells and whistles. This is a great car and I’m going to enjoy owning it.
The dealer listed the vehicle and I contacted them to see it. When I arrived they couldn't find it. On a second trip they found it but it hadn't been cleaned or checked. Two more trips later everything was done and I bought it. Vehicle was in good shape and they were professional but they could have done a better job of having it ready when I first contacted them to come look at it.
excellent handling and performance
by TonyA from Cambridge, MA
December 3, 2018
The car provides smooth acceleration and precise response. The interior is comfortable and provides sufficient leg room in the front and back even for tall passengers.
JUST PURCHASED A NEW F-150 MY SALES PERSON WAS PHOME FORD.SHE WAS WONDERFUL TO WORK WITH.SHE WAS NOT PUSHY AND VERY HELPFUL IN EVERY WAY.THE WHOLE EXPERIENCE FROM START TO COMPLETION WAS VERY PROF.
Best car I have had
by Marquita from Leesville
November 8, 2018
This car met every need I had. I checked every block on my check list. It has been very reliable and comfortable. The HUD it very useful and displayed my turns from my GPS and my current speed. This car is great for traveling.
We have purchased several cars from Jurl. No pressure. He showed genuine concern that the vehicle we purchased met our needs.
by Explorer Rick from North Carolina
August 12, 2018
Beautiful car looks snide and out. A lot of room particularly for back sear passengers. Pretty good gas mileage for large car. For some reason seats seem a little too big and not quite as comfortable on longer ride. Car is also not as quiet as I would like on certain types of pavement. However, it is a lot of car for the money.
I had the pleasure of Dealing with the team at the berglund used car on Williamson road last month. Walked away with a Jeep that my wife loves. A big shout out for Mike StClair for his help and kindness with my wife that doesn't speak English. Great job and thanks
Very economical for the features
by Andy from Rome, NY
November 30, 2018
Body styling, interior comfort, jam-packed features make this a good buy in a time at which SUVs are taking over the market. I was an Enclave owner and hope to go back to it someday but the Buick Lacrosse is a nice change of pace.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
PRICEY - BUT BEAUTIFUL
by LadyLindaK from Manassas, Va
October 22, 2018
This car has met all my needs - and is definitely a luxury car. I got all the bells and whistles - and paid dearly for them. :-) It seems a little noisier than my last car (that I too loved - 2011 Azzera) - but still quite a car!!
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Full Size Luxury.
by Flashy from Savannah, GA
January 1, 2019
I’ve owned my LaCrosse for nearly three years. I’m just as in love with it today, as I was the day I purchased it. Very roomy, nice quiet ride made for the highway, with lots of power. (V6) the only thing I would want to add, Is more USB ports. There’s only one. When traveling, definitely need more to accommodate all passengers.
Loved this delership and everyone you walk by was very nice, Katrinia my salsperson did a great job, For a couple of daya I was a little worried until i check reviews on the car I bought and check ratings against other vechicle. I then felt good about buying this car and I love driving it. Its so beautiful
I love it
by Jim Heinold from Mahomet, Illinois
August 9, 2018
The LaCrosse is far superior to the foreign competition and is vastly underrated. I have had a ton of compliments on it since I got it, especially those that road in it.
Awesome service. Go beyond means to get it done ! Friendly. Carol was wonderful to work with ! Thank Ryan for going to pick vehicle up .Enjoying my 2018 Buick Encore .Thanks a bunch !
Very nice ride.
by Adam from North Bend
October 20, 2018
I bought this car due to the reviews and reports on its reliability, as well as the fact that it is a Union built vehicle. So far it has lived up to all of my expectations. It has great power, with the V6 engine. IT handles great, and looks great.
Jim Walker is a true professional and a pleasure to work...
by Frankinspace from DealerRater.com
November 30, 2018
Jim Walker is a true professional and a pleasure to work with. We are having a very positive experience. Jim went "above and beyond" to get us exactly what we wanted. I will definitely be back next time I buy a car because of how well Jim treated me.
Best Car I have ever owned
by Grobby from Washington DC
July 11, 2018
I am 49 and have owned many cars. This is my first Buick. I have the Buick premium 2 which means I have every available option except for AWD. In short, this Buick is an extraordinary automotomible and offers the best of what GM has to give at the moment.
My Buick is outfitted with Magnetic Ride suspension something that GM only uses in its high end models. Not all 2015 Buicks have this suspension as 20 inch tires and I believe the Premium 2 package is needed. I would not have purchased this car with the Magnetic ride. The Magnetic ride suspension rivals the best suspensions of Mercedes and Audi. This particular suspension uses heated coils to create a phenomenal ride that constantly monitors the road for imperfections and bad pavement issues.
In addition to the exceptional ride, the car is very quiet, quieter even than the Cadillac XTS, the car that shares the same platform as the Buick Lacrosse. My Lacrosse has the upgrade 11 speaker Bose sound system, upgraded leather and a panoramic roof. It also have navigation( the screen is plush but very slow to respond)
I know that the Lacrosse does not sell well in the States but does sell very well in China. Have no idea what Buick spent to develop this car, but I know it must have been a great deal. It’s to bad that so few people have purchased this car as they are missing out on what is one the best automobiles on the road today.
Wes was very friendly right from the start. He met us on the lot with a smile, didn't hesitate to get a tag so we could test drive the vehicle. There was no pressure from him at all to buy the vehicle. Once we made our decision to buy , he was fast to get our offer in and approved. He didn't hesitate to help remove our toolbox from our truck,and didn't mind getting his hands dirty in doing so.
I love my car
by JGuzman from Libertyville, IL
January 4, 2019
This car met all my needs. I fell in love with the interior. It rides very smooth. I feel comfortable driving it, there’s enough leg room.
Yes I went and tried out a vehicle on Friday and I have challenged credit and they were working on getting me financed and they said they needed to get it financed on a Saturday and he would call me but I never heard anything back from them so I was very disappointed and then lack of response I feel like they should have followed up with their customer either way it went
Best Buick I Ever Owned
by Pug Lover from York, PA
May 31, 2018
This car has every option I ever need, plus more than that. I don't need to put the seat so close to the steering wheel to see over the front end, as I've done in other cars. Because of that, the ride is very comfortable. It rides like a champ.
The staff here are best in their field in car sales and part knowledge. Best selection for buying a repairable car, truck , suv .
by Chrissylane from LOUISIANA
December 25, 2018
This is the best car I have ever owned I absolutely love the 2010 to 2016 model Buick LaCrosse they are worth every penny. I have owned and drove many different kinds of cars and I have to say Buick LaCrosse is my all time #1 favorite
From the time I agreed to buy the vehicle to the time the vehicle was ready, was two months. But if you can handle that, I have nothing buy good things to say. I got a great vehicle, at 30% less than the blue book value, repairs included.
I'm thrilled with my vehicle, and I'm happy to wait a couple months in order to save several thousand dollars! If you don't need the vehicle immediately, I wouldn't go anywhere else.
Extremely Satisfied Long-Term Owner
by Troy from San Antonio, TX
January 9, 2019
Original owner and now have 134K miles on the car since 2011. Only problems have been a water pump that started leaking under warranty; vapor canister purge valve solenoid (easy fix); and a dead OnStar emergency battery pack. Otherwise the car has been bulletproof. I've replaced the battery and tires twice each. This is an extremely smooth riding and quiet car with a ton of features that were only available on much more expensive cars. I test drove the ES350, Maxima, and Infiniti G37 but kept coming back to the Lacrosse. What I got for the money was a tremendous value and I couldn't pass it up. The acceleration and handling with the V6 on the CXL are very good. I commute 104 miles a day round trip (mostly 75 mph highway) and average 22.3 mpg combined city/hwy. If you're looking for a reliable, very comfortable car that still looks good and your ego allows you to forego the cachet of the more expensive luxury brands, you won't be disappointed with a Lacrosse!
I have purchased five different vehicles for my family over the years, most of which being repairable vehicles, but my daughter's was a running & driving trade in. With every vehicle I've purchased from George, it's been a smooth process of finding exactly what we were looking for, including parts and labor, within a reasonable time frame and our budget. I continuously refer friends and family to East Coast Auto Source for their parts and vehicle purchases.
It's a very luxurious car
by Jen from Crocker Mo
November 7, 2018
Cars are very comfortable car seats 5 very well very smooth riding has several power cord Outlets MP3 player has they are adjustable seating all power AC heat both front and back has separate for driver and passenger all airbags four-doorcar tells you if anything is wrong especially if there's ice or anything changing on the road must drive see to appreciate
Thanks George. We are very happy with our new truck. Hope to buy from East Coast Auto Source again!
Great Car , Great Value
by 2012 Buick from Racine, WI
September 12, 2018
Beautiful car and a excellent value for everything that it comes with! Comparable to more expensive imports but for less money! Very pleased with the purchase!
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