December 3, 2018
Well, Messer Ford is the reason I break my vow never to use a dealer unless absolutely necessary. Do majority of my own work, and know when something needs done - I can beat their cost in my own driveway, but they make it well worth a little extra cost (not to mention recycling oil, time & trouble & so on). Have had all my Fusion services done here, & have now bought 3 sets of tires. Always friendly, efficient service & Advisors go over anything the Tech finds with me plus I get a printout. I can get an oil/filter change done quicker, but don't have a Ford Tech doing a 100-something point check, and the price is the same - actually cheaper if they're running one of their specials. While waiting, customer lounge is nice - big screen TV, reading material, Wi-Fi, coffee, tea, Coke, etc., donuts (till they run out) plus burger/Italian fast foods across the street. Have used the dropoff/pickup shuttle when necessary. (Also - Surprisingly, had the best deals on tires 3 times now). Mondays & day before Holidays, they're usually slammed, but they did work me in one time with a last-minute emergency. After several years - so far, so good. They've earned this rating.