Everyone at this dealership went above and beyond to make sure I was taken care of. It is pretty impressive with the owner of the dealership greets you and thanks you for your friendship and for your business.
Love my Buick
by Lindy - first time Buick owner from Powder Springs, GA
January 8, 2019
Good car on all counts. I'm still learning all the features;this is the first time I have owned a car with all the bells and whistles as they say. Love the look and it is reliable.
Loved working with the staff at this dealership. I was able to get exactly what I wanted/needed, at the exact price I budgeted. I'd recommend this dealer to anyone in the market for a new or used vehicle.
finally a car with good cargo capacity!!!
by shorty from clifton park
January 4, 2019
I was in the market for a small SUV with large cargo capacity to replace an ageing Aztek (91 cu ft cargo capacity). Unfortunately, SUVs similar in size on the outside are much smaller on the inside, and the larger SUVs are too big for somebody only 5 feet tall to get in and out of, load up, or even see out of. This wagon was a great alternative for me, and has more cargo capacity than the SUVs I looked at, along with a better ride, better visibility, and much better gas mileage. The AWD was a necessity for me (living in upstate NY). I have gotten a huge amount of compliments on it, and friends with SUVs even say they really like it. Got a great deal buying at the end of the year (about $9k off the sticker). Hope to keep it for a long time!
Simply the best 3 row suv out there,superb ride,extremely quite on the road,ive been an auto technician for 29 years, I’ve worked for Toyota which was the most reliable, Lincoln which rode the best and was the most quietest and Pontiac which was the fastest, Out of the 23 cars I’ve owned my buick is on top and I challenge any of you Acura, Lexus, infinity owners to a ride & comfort contest!!
Body styling, interior comfort, jam-packed features make this a good buy in a time at which SUVs are taking over the market. I was an Enclave owner and hope to go back to it someday but the Buick Lacrosse is a nice change of pace.
This was my first visit to Gene Messer and my rep, Eddie, provided excellent customer service. I was extremely pleased and asked another customer, "are they always this nice?" I have shared my experience with my friends and co-workers. Thank you.
Issues with air condition should be taken care of
by Smith so disappointed from Mission, texas
January 4, 2019
I bought this vehicle in south Texas will not mention the dealership which I would love to do. I started having problems with the air condition and researched and found out this should be a recall because there are many Buick Enclaves with the same issue and it’s a manufacture issue. I don’t understand why I should have to pay for a problem that tends to come from the manufacturer. This is a luxury car and should be treated as such from what I have experienced all questions a refered to the salesman where are all the other people finance managers where are they why won’t three let me talk to them? I really don’t expect an answer because we are considered nobody’s so unfortunate we are what makes you succeed in sales and we are treated after the sale as nothing even when we reach out there’s always an excuse.
From Tina my service rep to the shuttle driver = fast, friendly, and professional service! They addressed all my concerns and since I’m handicapped they brought my car directly to me so I didn’t have to walk very far.
My best car yet
by Ken in the Pines from Columbia, IL
January 1, 2019
My new caw=r is a 2016 Buick Enclave and I love it! White frost exterior w/ ebony leather interior; it's so luxurious! Best car ever.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
by Kmorton2nd from Va Beach, Va
December 28, 2018
Bought this car 9 months ago and I love it. It’s fully loaded and drives like a dream. Love the features and all the bells and whistles. This is a great car and I’m going to enjoy owning it.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Very nice ride.
by Adam from North Bend
October 20, 2018
I bought this car due to the reviews and reports on its reliability, as well as the fact that it is a Union built vehicle. So far it has lived up to all of my expectations. It has great power, with the V6 engine. IT handles great, and looks great.
I saw this Toyota online and contacted Dee although I was almost 600 miles away. The salesman was not available at the time so Dee took it upon herself to personally check the truck out and drove it. Ultimately I purchased the vehicle, Dee picked me up at the airport and was absolutely fabulous from start to finish. Mr Furr and the salesmen were amazing and all like a big family. They took very good care of me as well as after care, the truck needed an alignment and they took care of it for me from in my home home town. On top of everything, I got one hell of a deal! Great little car lot, honest, friendly and just flat out good people!
Do the job
October 31, 2018
Working pretty good for my wife. She has been asking for a Buick and now she has what she wanted. I am quite impressed with the luxury
The folks and John Roley are awesome and made the whole car buying experience different than I've ever had. John Roley himself made a pointed effort to chase us down and humbly thank us for purchasing a vehicle with them as we headed outside to get in our new Suburban. That was a first. It took months but our sales person stuck with us and was able to wait until the right deal worked out for us. He made it all happen in a couple of hours and had us in and out without a hassle. I would highly recommend anyone to this dealership.
It’s a beautiful grand tourer. That turns heads!
by RTaylor Buick fan from Catalina Foothills, AZ
November 17, 2018
I bought a 2018 Sport Touring edition in the Sport Red with the Black Effects package. The car gives me the styling, nimble handling, zippy performance, and life wide open experience I craved. There have been more than one twentysomething ask me who makes the car. They are shocked when I say Buick but then say that they (Buick) have stepped up their game. Only complaint is the dated graphics on the Head unit. I actually find the buttons, that auto writers hate, very useful. This car turns heads of all ages and doesn’t feel out of place in the Lexus, MB, BMW, and the like filled Catalina Foothills area of Tucson, AZ.
Evan was awesome !!! Thank you so much for everything !!!!
This car rides incredibly smooth, and has the powe
by Sean s from Pueblo CO
November 26, 2018
This car really impressed me. We didn’t come here looking for a Buick, but we bought one. Extremely happy with our purchase. The buying experience here at Ferguson GMC was amazing.
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