5 Stars falls short of the 10 star rating I would give to the Service Department - specifically Dan Chamberlain at DeMarois Buick GMC Mercedes-Benz. We live outside of town and every single time I have had a service need Dan has bent over backwards to take care of our cars, the schedule runs on-time, and his team always delivers the car on or before the quoted "repair time." Think about that for a second. What other dealership have you dealt with in where the Service Department takes as much pride to ensure customer satisfaction as the sales department? Dan is hands down the best Service Department representative we have ever worked with - and we have owned a lot of cars in a lot of different states. Dan not only cares about the customers, but he cares about the quality of his work and the promise of his word. Bottom line -- Dan is what will keep us coming back to DeMarois Buick GMC Mercedes-Benz as we can rest in the knowing that service is a top priority.
2019 Buick Encore Preferred Review
Nice vehicle
by Vanessa from Brecksville
May 14, 2019
5
My vehicle is a nice size suv. Not too small -- not too big. The interior is spacious. It is a lot easier to get in and out of.
I dropped my 2010 Isuzu NRR truck off because It was having power issues and the regen system did not seem to be working right. Even though I did not have a appointment they were able to get it in fairly soon after I dropped it off. Jim the mechanic was able to diagnose the issue and came back with the parts and labor to fix in a professional manor. The problem was well explained to me and the estimate for both labor and time were exact to what Derick and Jim told me it would be. The truck was fixed in the time they said it would be and the price was exactly what was estimated it would be. Jim the mechanic very personable and good to work with. Derick the service writer did a great job of keeping me informed and getting questions I had answered. I would take my truck back to them I would also recommend there service.
I appreciate the great service at Demarois. Jesse was knowledgeable and helpful. I found Jesse to be a smart, loyal, hardworking and honest person. Thank you, Jesse!
2017 Buick Envision Essence Review
The car was exactly what I wanted!
by Audrey from Lykens Pa
December 25, 2018
5
The car had all the options I wanted: the color of car, Bose sound system, sunroof, and the turbo power, color of interior and the spacious seating area.
I went in curious about purchasing a new car, but wanted to do my research first. Everyone I talked to was incredibly nice and knew their stuff! They answered all of my questions patiently which was great for someone who does not know much about cars. I am definitely going back when I choose to buy my next vehicle.
2011 Buick Lucerne CXL-1 ENTRY Review
I OWN 3 OF THE 2009 SPECIAL EDITION LUCERNES !!!!!
by BUICK MAN !!!!!! from Flushing Michigan
February 5, 2019
5
These 2009 Buick Lucernes ---- Special Edtion cars are the BEST car I have ever drove and rode in. Mine are FULLY LOADED with over $40000.00 window stickers. The 3.9L motor has alot of power. It will cruise 90 mph all day long. Goes over 500 miles on a FULL tank of gas. I LOVE everything about these cars. John
Dan was great to work with. Went in to get an accessory another dealership told me wasn't available for my vehicle. Then when Dan drove my vehicle in, he noticed an issue with the backing plate and got it all fixed quickly. Fast, professional and courteous service.
2019 Buick Envision Premium II Review
Great safety features.
by David screener from Boca Raton fl
May 13, 2019
4
Good vision. Car seems to watch out for other cars and warns of their proximity. Plenty of space for my long legs. Back seat ac and generous room for passengers.
Service was completed on time and recommendations were on point. Car was cleaned and ready for me. Check out was quick and price was $20 less than other providers for an oil change. Kim was very friendly
2007 Buick LaCrosse CXL Review
Very comfortable transportation
by rdagster from Indianapolis, IN
April 23, 2019
4
This car is equipped with the 3.8 liter V6, which is a conservative and well built engine with a fine history of reliability. I am less confident of the newer design 3.6 liter V6 simply because more attention is given to weight reduction required in more modern designs. Time will prove if it is up to the 3.8 liter reputation. The car is most comfortable for both long haul and short hops. Controls are easily accessed from the driver’s position. Hardware seems to be of sufficient quality for a car of this design. The exterior finish seems to be very weather resistant, having sat outside in Indiana weather for the 9 years it has been in the family. Current odometer is 62,000 miles. In comparing other similar cars, many are well over 100,000 and some approaching 200,000. Sensible driving and maintenance is key to reliability... no substitute for that.
Wayne is the best salesman I???ve ever worked with. We have purchased several vehicles through him. Honest and caring as well as understands your needs. The vehicle my wife drives now, he located what she was looking for and brought it to missoula. A+
2017 Buick Envision Essence Review
Not your grandmother's Buick!
by Happyaccident from Auburn, New York
August 22, 2018
5
This car exceeded our expectations! Such a stylish car with a comfortable ride and so many options. We couldn't be happier with the quality and performance of this car.
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