I am an out of state buyer and purchased a 2010 Infiniti QX56 from By Design Auto Group. They made the process very easy from start to finish. They even picked us up from the airport in our vehicle so I was able to drive it before finalizing everything and had everything checked out for our long drive home. When a mechanical issue arose while we were a few states away I contacted them right away. Both Jason and Stephanie were extremely helpful and genuinely concerned that we were stranded far from home. They offered a few different solutions for us, all of which were very fair and even favorable for us. They went above and beyond what they could have done. The integrity of both of them as well as their dealership is outstanding. The customer service is exceptional, even after the fact. Everyone we told our story to back home is amazed at our experience and how rare that is. I cannot say enough good things about them and I highly recommend them!
The Cadillac Escalade is not only the best car
by BigDog from Bronx NY
October 24, 2018
This car has everything I need and my family is happy to enjoy the road trips in comfort and grace...
The Best ???
Joshua Treat was both very busy and absolutely with me and my wife when we came in to buy a car. Since we had a COSTCO relationship established there was no bickering over price and no hassle. We got a Bolt, which is a different breed of vehicle than a gas powered one, and Joshua gave us enough information to get out of the dealership with no mishaps. Maybe a little more practical advice about how to use/deal with an Electric Vehicle would be nice, but that is very hard to give just the right amount. Excellent service, and so far it appears to be an excellent choice for vehicle.
My first luxury vehicle
by Kelly from omaha, ne
December 29, 2018
Very comfortable and roomy. 3 dogs and I on long road trips is no problem. Crazy amount of tech that I hope does not break down.
The 2018 Colorado I wanted, and ordered, was not available. It took a couple months, but Josh and Juan got me into a beautiful 2019 Colorado for the same price.
Very stylish ,comfortable and a total beast!
by CJ sport enthusiasts from Boston, Ma.
January 10, 2019
This car is more than I imagined it would be. Very good looking outside and in. The performance was more than I expected and yet it is super nice to drive in an every day manner. Cadillac really hit a home run.
My husband and I were looking to buy a new car. Mark Johnson at North Cascade Ford was awesome. He is very helpful and friendly. We did not feel pressured to buy anything. Awesome place!
by Scalade from Boston MA
December 19, 2018
I’ve owned a number of SUV’s over the last 30 years, including BMW, Mercedes, Land Cruiser, Ford Expedition and others, and this is the most comfortable and powerful of them all. Plenty of room for your passenger and equipment
Lots of options in all price ranges . Easy to sit in/test drive cars. Tim was great and no pressure sales. Will recommend and go back. Clean bathroom for customers. Air conditioning inside. Easy to get to off Cook road, the (hwy) 9 or the (hwy) 20. Local & around since the 80's.
I love this one too
by Roger from Miami
May 4, 2018
I love the vehicle overall has a good vehicle and dependable and I will continue buying Vehicles like this I love the vehicle I love the luxury the color the performance
Compared to the dealer I dealt with the day before, this place was a stark contrast. I was at easy and didn’t feel pressured at all. Shannon was top notch and took her time to get to know me!
by Capitalist from San Francisco
December 18, 2018
Not a lot of leg room in second and third rows; needs hi-test gasoline; was told this as I was handed the keys; was shocked because my other Escalade did not require hi-test; the rear door does not open or close properly; thought I was buying a demo car; after purchase it was called a used car, which means you do not get full five-year warranties; pretty shoddy presentation
Took our Niro in for its first oil change. Had a pleasant wait in the comfortable waiting room with free coffee and popcorn while we watched television. The car was done in one hour as promised and delivered to the door washed and vacuumed. And all this was FREE! Does my Scottish heart good to get that kind of treatment. From the buying to the free car washes and oil changes, it has all been great with Jerry Smith Kia.
by Cadi from CALUMET CITY
January 13, 2019
Like it very much nice car and it was the one of choice out of three and it was Cadillac CTS and e350 Mercedes and Lexus 350 and I chose the Cadillac CTS
Excellent, thank you Chris, Drew and John and John
by Adrian from Anacortes, WA.
June 28, 2017
Don't know that I would go anywhere else. Very responsive sales folks. Good quality used cars. Treat you like family. Couldn't ask for more. Thanks Chris Drew John and John in finance you were all very easy to work with.
Great New to Me Choice
by Chelsea from Dallas, TX
July 24, 2018
Though it is a few years old, this vehicle shows to be up for the challenge for the long haul. Looking forward to seeing how long I can get it to last. So far, so good!
I purchased this car new and was very excited as it was the most beautiful (and most expensive) car I ever owned. However, there were so many cosmetic problems with this vehicle it was ridiculous. Based on the vehicle's MSRP you would certainly expect a higher quality of craftmanship, which was not the case. The steering wheel stitching came apart and needed to be replaced. All the carbon fiber trim in the vehicle was replaced, the driver seat cover was replaced, the windshield was replaced, the headlights were replaced, the black and silver trim around all the windows was also replaced. In addition, this vehicle value devalued incredibly fast and did not retain much value. This has been the worst car purchase in my life and I will never own another Cadillac.
Noce ride tons of power from the 6.2 liter only a few negatives no working aux jack cant believe in 2007 no bluetooth and the seat in my 2002 Tahoe were 10 times more comfortable but for a really big vehicle it's not to bad on gas handling is not bad and tons and tons of power
So far they have been the most helpful in my search for a manual shift light vehicle like the spark or a ear new Yaris to tow behind my motorhome. Will likely purchase in December. Looking for a spark LT manual transmission with gray exterior.
I Love my Cadillac !
by WendyJo from Vanceboro, NC
January 10, 2019
I love the look, comfort and reliability of my Cadillac. It is by far the most favorite car I have ever owned. I am completely satisfied.
After having a bad first experience buying a car at a dealership I was nervous to do so again. However, my experience at Northwest Chevrolet was fantastic, thanks to Fernando. He went above and beyond to ensure that I was happy with my car, answering all of my questions and going out of his way to make sure I had a great experience. Their website is also very easy to navigate and informative. If you are looking to buy a car I recommend Northwest Chevrolet, and ask for Fernando! You won't be disappointed.
Really satisfied with this car, love driving it!
by Matsat from Louisville
December 6, 2018
This car has everything you might want in a great ride. Has all the bells and whistles and then some. Look forward to driving it every day
Mike (Bow) Bowthorpe, Service Manager has been very responsive in addressing mechanical concerns/inquiries regarding my diesel truck. He has gone out of his way to make sure I am satisfied with the service. As a result I will be a repeat customer.
Most Luxurious Vehicle
by Scott B from Fraser, MI
January 3, 2019
My newly purchased 2014 SRX is the most luxurious vehicle that I've ever drove and owned. It far exceeded my expectations, even after researching other luxury crossovers and reading reviews on the SRX. Makes being stuck in traffic so much less stressful; at times, even pleasurable. Rides and handles like a dream too. Nothing but an exceptional vehicle with high praises in performance, looks, and comfort.
I was more looking for specific SUV with a third row and I stumbled on this dealership do to a posting on cars.com. the car was exactly what I was looking for and it was at a good price I didn't even have to negotiate it down as it was a good price that they were asking for this Expedition, it's condition and the the miles on the vehicle. My salesman was Michael Sullivan and the entire purchase went smoothly. I would recommend this dealership two other people if they have the car you're looking for on their lot or can find it for you at a good cost.
by brakeman from Simi Valley
January 13, 2019
The Escalade was one of the best cars I owned. Just had to finally move on when the new house garage did not like the size. Retirement living has its shortcomings.
We recently bought an Acura MDX and traded in another car. Brandon worked with us. We shopped around many places and they gave us the best trade in value. The car was very clean. Thank you for the amazing service!
Most reliable car on owned
by Lcookcowboysfan from North Carolina
December 27, 2018
It was the right car I was looking for comfort and ride is absolutely wonderful would recommend a Cadillac STS to anyone was worth every penny I paid for it
Great service. Did everything to get me the best possible deal!!
A car that fits like a glove
by Beachcomber from Saint Paul, MN
January 8, 2019
I love this car because it is the perfect size and a pleasure to drive.
It's practical because of the four doors and spacious trunk.
It's fun because of the 255 horsepower V6 and a well tuned chassis.
It feels like a race car when you drive it aggressively, and yet it will haul your groceries and kids as efficiently as a minivan!
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