As we've gotten older and realized that it's easier to get into and out of and SUV, the journey began. We had previously owned cars but not an SUV. We drove the Cadillac and instantly decided this is the luxury we wanted. We are pleased with our salesperson, Mr. Duane Anderson and the great customer service he provided.
John Coari in the service department helped me to find and purchase four new tires for our 2013 Ford Focus that we had purchased a while back at your dealership in Charleston. John is the best! Keep him. Don't let him get away! John is very helpful, knowledgeable, and friendly. He answered all of my questions happily. I did not feel rushed. Clayton in the service department is always nice and very helpful too. Thanks for a great transaction! Sara
2008 Cadillac DTS w/1SC Review
This car is clean inside and out
by James from St. Paul MN
March 9, 2019
5
This car is loaded with all the bells and whistles I absolutely love driving this car. This DTS was worth the drive and every penny spent
Ongoing electrical problem that 4 other dealerships couldn't locate or solve. I was 300 miles away from home and had to get to the closest dealership as fast as I could. I couldn't have been luckier that day. Service Tech Jacob was the only person after 10,000 miles and 5 dealerships that took the time to properly trouble shoot my problem, locate the issue, and fix the problem. If I had a major problem in the future, I would drive 300 miles so Jacob could solve it, the first time. I have NEVER been so impressed with any dealership as I was with Diepholz!
2015 Cadillac XTS Vsport Platinum Review
The most reliable car .
by Mohammed Alqaysi from Falls Church Virgina
April 14, 2019
5
It's a great car to own, it has a lot of features, so convenient to drive and reliable vehicle .It's a luxury vehicle . I recommend it for anyone who wants to buy a vehicle .
Mark McKay really listens to our needs and goes above and beyond to make sure we are satisfied. Everyone is very knowledgeable and truly cares about their customers.
2016 Cadillac Escalade Premium Review
awesome vehicle
by businessman from Breckenridge, Mn
April 4, 2019
5
The interior is like a space ship! The interior leather is just the color I was looking for. It is so smooth riding and quiet!
I have been bringing my family's vehicles to Jackson's in Sullivan Illinois for many years. Brent Abott and Matt Bly in the service department are amazing and helpful. They always convey with their actions that we are valued customers. I trust Jackson's not to rip me off on my repairs, or to be dishonest about the problems with my vehicle. Matt Bly has recently gone above and beyond his duties to help us, and I sure hope he is recognized for his hard work! These guys have the patience of saints, I don't know how they do it. Jackson's has a gold mine in these guys. The service techs seem knowledgeable and competent. I don't plan to ever take our cars anywhere else.
2016 Cadillac SRX Luxury Collection Review
Will Recommend
by Shamikia from Waukegan
April 10, 2019
4
Jamie Weinberg was amazing. Between him and Denise I have never had such an easy flowing experience when buying a car. With that said, I haven't bought a car in eleven years. My anxiety was through the roof!!! Thank you Jamie and Denise for making me a happy customer. I will definitely recommend you to my friends and family.
My guy was out delivering a vehicle so Doug stepped in. Sold me on the midnight Altima. Can’t wait to buy it this weekend. Yay Doug.
2019 Cadillac XTS Luxury Review
Amazing Auto
by Kieren from Forsyth
March 29, 2019
5
Our previous car was 1 year old and we hated it, premium gas, no get up and go etc etc. Our new Cadillac is wonderful, comfortable, handles well, no road noise. Night and day between our Mercedes.
What a great experience my husband and I had. I was referred to Kim Van Gundy by a family member. And I am sure glad I was. I called him up and started the process over the phone. I stated what I had for a down payment, what I was looking to spend each month and what style I was looking for. Within 2 hours he called me with a 2013 GMC Terrain. Within a few hours we were there test driving it, loving it, and signing the papers. All done in one easy Saturday afternoon. We were still able to do our errands while Kim was hard at work getting everything in order for us. By far the easiest car buying experience I’ve had so far. Thank you Kim Van Gundy for getting us out of our old car and into our new Terrain. We love it!!
2013 Cadillac SRX Performance Collection Review
Needed a car quickly due to loss
by Brutus from Garfield Hts, Ohio
April 18, 2019
5
Just felt that I deserved a nice vehicle since going through skull base surgery. Love the luxury and style,drives so smooth and having fun learning about him❤️
My first visit to Pilson's Service Center in Charleston was a very good experience. Upon seeing that I had my small child with me, John discretely asked (which I very much appreciated) if my daughter could have a snack. I said that she could and assumed that he would point me toward the vending machines. Instead, John came back with animal crackers and a drink for my two year old daughter. It made her day and made my wait much easier. I was blown away by John's thoughtfulness and kindness and my daughter told everyone that walked through the waiting room that a "nice man" had brought her a snack. The service I had come in for was also completed within the given timeframe. I will absolutely recommend Pilson's Service Center to others.
2012 Cadillac SRX Luxury Collection Review
A very solid performing vehicle.
by #1Yr0k4U from Kenosha, WI
April 26, 2019
5
I've owned this car for 2 1/2 years. Initially it had some electrical problems but once that was addressed with a new battery, I've had no problems since. I drove from Wisconsin to North Carolina and got excellent gas mileage. Filled up before I left town, filled up outside of Cincinnati and made it home and still had half a tank of gas.
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