Matt was very instrumental in my overall experience. He's a highly personable man with extensive knowledge about the products he's selling. He made the whole process easy and it was a pleasure to work with him. I'll be back.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Purchased 7 vehicles from Peter and highly recommend everyone looking to purchase a used vehicle to go see Peter at Payas auto in Williston. He is professional, honest and a pleasure to deal with.
The office area could be more inviting.
Peter worked with us every step of the way, even when we had to switch insurance companies to ensure the car we wanted (which took days). Our daughter loves the car (so do we). This is the third car that we have purchased from Paya's and I am sure it will not be the last.
I brought in my 2015 Chevy Cruze because the drivers door window would not go down. They got me in the very next day and replaced the window regulator and it works like new.
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