Matt Reid treated us very well, had car waiting for us, gassed up, and ready to test drive. He was very personable and easy to work with. The used Focus we purchased had a burned out tail light above the rear window and it was fixed without question. Very pleased.
I worked with Clay from Ford Square when I decided to buy a new Edge. His customer service was exceptional. They did not have the exact car I was looking for but within 48 hours he found the ideal car for me and I took delivery. He even picked the car that I was trading in up from where I work and took it to the dealership to get appraised so I did not have to disrupt my work day.
Because everyone at the dealership is nice and courteous .They give great advise on buying a car..The men at mopar are nice. servicemen also,they make you feel right at home as they work on your vehicle.
Great Dealership. First class service department. My car broke down on Labor Day outside Mt Vernon on my way to South Carolina. The service department got me in at 7:00 next morning. New air conditioning compressor installed, back on road that morning. Very courteous staff. Great service.
I have had great success with the maintenance team at this facility ever since I purchased the truck from them. They have been proactive on items, I wasn't aware of and often discouraged me from spending money I didn't have to. Very well balanced and practical approach in the way they help me maintain my 2007 Dodge Ram 1500.
King City got me a payment that I wanted and found the truck I needed. They gave me a very fair trade-in and reduced price on the truck I bought to where I was actually under my payment max. They found me a good lender and fixed a brake issue on my truck just several days after I bought it for nothing! Great service and good people. Karl and kip did a great job.
We bought our new Ford Explorer from Steve Lombardo at Ford Square in Mount Vernon IL. It was the best buying experience we have ever had! Steve went above and beyond to locate the vehicle that I wanted. We walked in on a Saturday and sit with Steve for about an hour to go over what potions I had to have and color. He dealt with hundreds of text messages and questions from me, even on a Sunday night. By Tuesday morning Steve had located our Explorer and made arrangements to get it here from out of state. When we arrived to pick up our new car the owner of the dealership Roy Schmidt came out personally to thank us for our business. We have never had that happen before! It was a very nice personal touch. Steve went over every detail and option our Explorer had and probably spent about an hour showing me how to operate all the technology it had and syncing our phones up. I would highly recommend this dealership and Steve Lombardo in the future as they are a class act!
Cindy Poston, of Ford Square, made the experience of trading up for a vehicle with third row seating very convenient and easy. She stayed after closing hours to allow me to test drive the Buick Encore, and made the entire process very easy. This included moving our grandbaby's car seat over to our new vehicle while we finished signing papers in the business office. Everyone involved in the process was extremely helpful and friendly.
This is a great place to buy your vehicle or get service done to your vehicles, Steve Lombardo is a fantastic guy over at Ford Square and takes care of his customers. The service dept. does fantastic work on all of our vehicles.
Least amount of time to purchase my new truck. From start to finish. Personnel were all very friendly from salesman, financial and service. Thx for the service.
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