I have been very pleased with the service received when an issue comes up. Customer service is very personable in which the stats are presented in detail regarding the service needed. The facilities were excellent such as free gifts, coffee bar, snacks in which I have never seen at any other dealership. The pricing was a bit high compared to the same items that could be purchased retail. Otherwise the service is dependable and you get what you pay for....knowing you will be safe in your car. Thank You for your service.
My wife and I were considering trading in our 2 cars and only have one. I did my research and knew what my price was going to be. We dealt with Tommy Smith as our sales rep. Tommy is young and eager but not pushy. He did an excellent job taking care of us. We also dealt with Mack. He worked hard to get to a price we could both agree on. The only problem was I was NOT aware or the dealer installed options to the tune of $1288. This extra amount was VERY close to a dealer breaker. Something has to be done to inform the buyer of the dealer options sooner in the buying process. Other than that the experience was as pleasant as buying a new vehicle can be. It did take much longer than I expected to finalize the sale.
I have been working with Briggs Subaru for about 3 years now. I purchased a used vehicle from them in June of 2015. My wife is handicapped and they assisted us in any way possible to fill our needs... I received my first oil change free of charge. The service Dept was so awesome I looked forward to coming in to just see them.. Friday 30Mar18 I was having tires placed on my vehicle and Got to talking to Harold Hodge a retired Army senior enlisted man. Right from the start he made me feel comfortable... We started talking about my wife's wheelchair and how much I need only certain vehicles for storage on her chair. He started talking about the different options that Subaru had available. Well to make a long story short I ended up Leasing a 2018 Outback which had more storage than I had in my other car. I was having issues with my car sitting so low that it was difficult for me to get her up and placed in her wheelchair placing stress on my back. If Harold Hodge had not approached me I wouldn't have leased this awesome vehicle. So I thank you Harold. During the whole process Harold treated me like family and made the deal painless. The financial person named Brad was also as awesome as Harold. Made everything easy. So if anyone has a need for a new or used vehicle this is the place to go. I was able to pick the color and interior color and all the options I needed . They found it and was delivered the very next day. Veterans... They have several retired Veterans on staff there and sure treated me right. I am a retired Navy Veteran and had some enjoyable stories to share.
My experience of having Kerry for my sales person was 10+++. He was much more like a consultant, always working to get the vehicle I desired in the color, the features, and at a price I could afford (even when I made last minute changes -his answer ‘we will make it happen’. This is the 3rd car we have purchased from this dealership in the last 4 years. Kerry will definitely keep us coming back. He answered all my questions and always with a smile even if I had ask it 3x before. With our other vehicles, I have always used Roberts at Platte ity and will continue. Anyone is welcome to contact me and I will be happy to share my appreciation for Kerry and staff. Yea GM team! Jolene Price
The folks at J & M are top notch. I was in there for a routine oil change and tire rotation. They noticed my state registration had lapsed. I took care of it as soon as I got home. Just one of the little extras they always throw in!
I can say without a doubt OBX Chevrolet is the absolute best car dealership in Eastern North Carolina and as far as I am concerned anywhere is the USA!
Marc Hellman and his team are just amazing. Our family has purchased 4 vehicles including my new Black Friday Deal, a new 2018 Silverado LT 2500 HD with the Z71 off road package.
Everything from the moment I walked in the door, selecting a vehicle, negotiating price and completing the deal is nothing short of a demonstration of customer excellence, dedication to providing the right vehicle at a very fair price and at the lowest possible interest rate possible.
I love my new truck and the team at OBX Chevrolet have become our extended family!
Thanks again to Marc, and the entire team for outstanding quality and your customer care!!!
Prompt service, easy to drop off and accomodating to pick up late at night thank you
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