While waiting for my annual inspection, I was approached by a salesman who asked if I wanted to trade up and then worked patiently and with infectious enthusiasm to get me to a deal I could accept without pressure.
They people at St J Subaru were very nice and knowledgeable about what they sell for cars. Sam is the young man that took care of us and helped us find the right Subaru that fit our budget and what we were looking for. Had a very nice experience and I would recommend them too anyone looking for a car.
We were very pleased with our shopping and buying experience. What we liked most was that we were never pressured by any salesmen or other staff. We did our own research and made our decision to buy, on our timeline without ever being pushed for a sale. Our salesman was available when we needed him, he was very courteous and respectful to us, and he was very responsive in finding the answers to each question that we asked. The entire experience was relaxing and free of the hassles and pressure that are frequently associated with car-shopping.
Service lead was thorough and efficient. I showed up at 1145. He looked over his scheduled appointments and quickly said come back at 1330 and we???ll fit you in. I arrived at 1330 and the car was in the shop at 1335. All complete by 1415. Out the door.
I purchased a new Buick from McMahon Chevrolet Buick and had taken it in for scheduled maintenance. The service staff greeted me warmly when I arrived and promptly took the car in for the service. The service department kept me aware of what they were doing while servicing the car. The sales staff members we had dealt with on purchasing this car saw us and stopped to speak with us to see how we liked the car, were there any problems with it, and did we have any questions. I have always had outstanding customer service from McMahon's and would highly recommend them.
I came to the dealership looking to trade two cars to buy one. They were able to find the perfect car for me, a 2017 GMC Acadia. The sales process was easy. Signing the paperwork was straightforward. However, I was told by the my sales person that she knew who traded in the car so that she would probably be able to get me a second key. After a week of waiting for the key to show up, I find out that there isn???t a second key and that I have to buy my own remote key for my vehicle. I think that they should have paid the money and provided me A second key. Now I have to pay for it out of my own pocket. It leaves a little bit of a bad taste in my mouth. So going forward, if you are planning to buy a car from them, be sure to write down everything that you expect them to provide you, especially if it is a used car. Tell them you want two sets of keys, otherwise you may end up having to pay for it yourself.
The friendly atmosphere and the blunt honesty of the staff was amazing. Not only being funny and attentive but also being real and honest.
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