Our salesman was Chase what a fantastic experience I have bought from them before and not been disappointed would highly recommend this dealership. Found exactly the car we were looking for and at a great price the whole experience was easy and pleasurable.
After searching every dealer in Ohio for a nice used cadillac with low mileage and a clean CARFAX we came back to where we started and bought one. Joe and associates were outstanding to work with they knew their margins and cut us a great deal with the interest rate we could afford.
We went to look at one vehicle, but it wasn't what we wanted. So asked what else they had and they had the perfect one for the perfect price. We had missed it online for some reason. Very happy with the whole process. It took us longer to make a decision that it did to do the paperwork.
Saw a used vehicle I'd been looking for on their Internet ad, read the carfax report then called to confirm availability and had it checked out..... was assisted in shuttle to dealership, completed the paperwork quickly ( they are pretty busy there ) and was on the road. Nice dealership.
We drove 2.5 Hrs to checkout the certified Chevy Traverse . The staff quickly got us the keys and we did a test drive .There was no haggling with numbers . They were straight forward on our trade in and had us heading home in our new SUV in no time. It was our fastest and easiest car buying experience !
Great experience worked for me to get me in a new F150 this is my 5th new F150 and 2nd from Chapman's and if I have needs for another in the future I'll be back t o see them....Thanks to all from the owner down the line
Highly recommend Lance. Great experience. Very professional, laid back, and not pushy. Answered any and all questions. Also, used sales manager was also helpful and worked with us on a price. I'm very happy with my purchase as the car came very clean and detailed as promised. Bonus, Lance filled the tank up with a full tank of gas! Thank you Lance and Honda for making my experience great.
Ron was a great help. He went the extra mile to help me not have to come back when there were some issues with their finance system (out of their control). It was good experience for my son who went along to see how buying a car works, and a great example of what he should expect.
American in Wapakoneta is the only place I???d buy a vehicle! The service and selection are awesome. I trust them and know I???m getting a great deal and they will stand behind everything they sell. I love the personal service they provide. They truly care about me and want to build a long term relationship built on trust.
I loved the personalized sales of Mike Swaney. Dan in the Body Shop did an excellant job! Everyone made me feel valuable and appreciated. I will always choose American Chevrolet for my automotive needs.
Just want to give some credit where credit is due. We had our ford escape to two local ford dealers to repair a hesitation after shifting and starting lower rpm's. it was to the point of feeling like it might stall and the tachometer was jumping.
The first two dealers each had the car for over two weeks each trying to diagnose the problem. One replaced parts not needed $1500. The other finally diagnosed the entire transmission needing replaced at $5200. When I told them to put it back together and we would pick it up my wife picked it up and drove it 500 feet off the lot and the drive shaft broke. They tried to tell me they didn't touch the drive shaft when in fact the checked the rear differential the other dealership changed.
After calling Ford Motor company and getting no satisfaction we decided to get the drive shaft fixed at Wapak Ford so we could sell it as is or continue to drive it with the problem. The drive shaft had a bracket that was not put back on previously by another dealer and could have easily contributed to breaking.
Since they were fixing the drive shaft I asked them to drive it the next morning and see what they felt the hesitation could be. They called me immediately after driving it and told me it was the torque converter and asked how long we had drove it with this condition. Due to the lack of previous diagnosis we had put quite a few miles on it in this condition so naturally we were worried about transmission damage.
I researched their diagnosis online and it showed others with the same issues so it seemed like a good diagnosis. I had them repair it and nothing else as we didn't want to sink any more money in the car the concern couldn't be repaired.
Low and behold after months of dealing with this issue I picked the car up and it runs like a champ! Thank you to Wapak Ford for saving our beloved Ford Escape. You are now our new service headquarters for our Escape! Anyone else having concerns might want to make the short trip to Wapak!
As far as the sales staff they were top notch couldn't ask for a better experience Darla went way above and beyond get this sale done and I'm here to say I couldn't be made happy with the way she handled our situation kudos to you I would easily suggest someone I know who's in search of a new or used car to check out this dealership
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