After going to other dealerships, they all wanted us to buy more and did not listen to our needs. Subaru of Portland listened and took care of us without pressure and helped us get into the car we need. Love the purchase and loved being comfortable buying a car.
Traded in suv and needed decent trunk with good lines and comfortable ride. Got it. Very sharp,decent ride,superexterior finish and shine,ok mpg intown, great on long trips
Have owned 11 cars and the Traverse was my favorite. Large enough to transport my wife and three kids comfortably on several vacations around the country, but not a minivan. Which was important. Towed my 13 foot camper too! Very reliable and fun to drive, not clunky like some other similar SUVs in it's class.
I bought a vehicle from this dealership in December of 2017, and wanted to share that I had the best experience possible at a dealership. The entire staff is fun to work with, and they really do everything they can to get you into a vehicle. I did not get a call days or weeks later, advising me that financing fell through or that they wanted more money toward my down payment. The deal we made that day, was the deal that happened and still is; All I had to do was keep up my end of the bargain. So far, I have been enjoying a trouble-free truck, and any post communication with the staff has been excellent. They have excellent customer service skills, they are transparent as they possibly can be about the vehicles and loan terms, and they have a streamlined system that gets all your paperwork done in 1/3 the time it takes at most other dealerships. They even took my rental from Enterprise off my hands, and had the vehicle I called about ready for test-driving when I arrived. The truck I wanted was very hard to find, and it was meant to be. Thanks!
2008 Chevrolet Uplander LS Review
A car I have always wanted
by Joyce avid reader from London Ohio
March 11, 2019
5
This car met all of my needs it has plenty of legroom in front and back the ride is smooth and comfortable and quiet compared to others.
Hi there,
Today I had a great experience coming to Universal Auto Plaza, did not expect walking out with a vehicle today but working with the staff made it so easy and affordable at the same time. Great customer service, big shout out to my man TJ for making this happen, really good person to work with and had a really positive experience.
Look forward to the next vehicle in the future!
2013 Chevrolet Avalanche LTZ Review
avg.observed gas mileage/dealer(s)owner-10.4
by Opal Potch from san antonio
April 11, 2019
3
interior lighting gets a d-....ergonomics for mid-gate/front seat adjustment gets an F...no lites under hood, nor in side bins...D- for the door storage/glove box/console...extremely poor fit and finish all around.. very slow throttle response...no telescoping steering column...adj. pedals do not make up for this...comfy front seats..nice heating/lousy cooling..no grab handles for driver.........
I love, Universal Auto Plaza! Just bought by 2nd car in 4 months. I've referred two friends/family who also bought cars. That 4 cars in 4 months and not one complaint! During my latest transaction, we were almost finished with paper work when the manager stuck his head in the door to tell us he found an even lower rate by 0.06% and they were totally willing to redo alllll of the paperwork to save us 5 bucks. I wasn't but it was nice of them to offer. Speaks to their integrity. I completely trust this dealership with my friends and family.
2019 Chevrolet Trax LT Review
Will never buy another one
by Jamesbausman from Weedville Pennsylvania
May 14, 2019
3
Brakes goes down to almost the floor when stop pull to the right when you leave go of the wheel back seat no rooml my Cruz is better2017 gas and brak paddle to close i hit the brakes then drift down to the floor and side of my foot hits the gas paddle bad car sucks
I would tell others to come out and buy a car or truck friendly customer servives i had a great time while i was here
2017 Chevrolet Express 2500 LT Review
Great cargo van for all trades
by Chris F. from northfield
December 26, 2018
5
This van replaces one that I had from 2006. It is updated for the times but it is familiar and stayed the same which is good for a tradesman. It has the same classic styling and is tried and true. Spacious and roomy in the cab and the cargo area. Hauls a lot of weight. Drives smooth and is a pleasure to drive for work all day, every day. Looking for a van, this is a classic truck with new model years.
My dude TJ got me into a super clean truck and made everything quick and easy! Really appreciate all the work they put in to get me into a new truck!
2015 Chevrolet Colorado Z71 Review
Best truck I've ever had.
by cjohn5626 from Salamanca
May 16, 2019
5
It is tough, smart and great on gas. Im enjoying my new speakers the smart phone compatability is very handy. Also the Chevy Colorado drives smooth in towns with rough roads and on the highway. 100% recomend purchasing one of these vehicles.
Great car. Had everything I was looking for and more. Comfortable and roomy. Love the heated seats and the price was in my budget. Enjoying the ride back and forth to work.
Awesome experience! I worked with TJ Roger and Herman and they not only got me into the car I wanted with no money down but they were also able to get me an extended warranty all at a price I could afford! We had to wait a while so they could get me the terms I wanted from the bank, but they did and I’m absolutely thrilled about my purchase and happy I went here!
2011 Chevrolet Avalanche 1500 LT Review
Newest car I've owned
by Charity J from Grand Junction
May 13, 2019
5
This vehicle meets all my needs and I am super excited because it's a beautiful ride. I'm really enjoying being a "new to me" truck owner.
After speaking with Mike about the vehicle i was looking at, and repairs that had been made, I felt that I was getting an honest deal, and not the run around that I had gotten from so many other dealers. Mike picked me up at the airport, and the rest of the purchasing process was a breeze. I would highly recommend anyone to go get a car from him, and will definitely do so for my family in the future.
2006 Chevrolet Silverado 1500 LS Extended Cab Review
Very good vehicle! Love it and very satisfied!
by ChevyManRob420 from West Salem Ohio
April 10, 2019
5
Great power and traction. Very roomy and a really good work truck. Almost want to not work it and baby it. But to tuff to leave on the sidelines! I will definitely be buying another one , or 2. Maybe 3 or 4 as nice as this one has been. Do need to get the evap canister fixed. Can't pump gas very fast or it kicks off the gas pump! Guess it has a few recalls. But well worth the money! Well worth it!
My experience here has been an overall five stars! From the moment I walked in the staff took care of me until my personal car salesman (Dennis White) took over. Women sometimes feel apprehension when it comes to servicing/buying vehicles BUT I did not feel anything but welcomed, respected and informed! Dennis was far superior than any other salesperson I had dealt with in the past. Knowledgeable, genuine, patient but speedy, humorous, full of personality and just flat out a cool guy! I would recommend this dealership to anyone - but specifically Ask for Dennis!!!
2014 Chevrolet Cruze 1LT Review
Best Dealership In Town
by RD from Jacksonville, NC
April 24, 2019
5
Perfect vehicle for my family needs. We couldn't ask for a better vehicle to take on our family trips or take to school or take to work.
We found a car on Universal's website we liked so we sent them a message online. The next day Fred called me. After talking to the finance gentleman we didn't think we were going to be able to get the car. Fred called us and told us to go ahead and come in and see what they could do. Randy and Fred did everything they could so we were able to get the car! As a young woman, I feel completely comfortable and safe working with any of the gentleman at this dealership! They were amazing! They are up front and honest about the vehicle and the financing. They also really care about their customers and do everything they can to help! I would recommend this dealership to anyone and I know I will be coming back! Victoria D. - new owner of a beautiful 2008 Dodge Durango!
2013 Chevrolet Suburban 1500 LTZ Review
Love the vehicle. Will definitely buy another one.
by Jeffery Tisdale from Hanahan SC
April 10, 2019
5
We love the vehicle. Kids fell in love with it. Plenty of space for five. Eats up a little gas but in the long run worth it.
Best car buying experience I've ever had! I had the pleasure of working with salespeople TJ and Nick, managers Randy and Herman and the owner Scott. From start to finish, they made the car buying process very smooth and easy and they got me an awesome deal on my dream car! Highly recommend this dealership!!
2015 Chevrolet Equinox LS Review
Crossover
by Debdo19 from Bonney Lake, Washington
May 12, 2019
4
This vehicle met most of my needs. Except it is higher so I have to stretch my leg to get in and due to my height I have to get on my tip toes to close liftgate
Relatively hassle-free buying experience, our salesperson Jim was friendly and very helpful. Thanks for the experience - happy to recommend to friends and family! Thanks again!
2015 Chevrolet Colorado Z71 Review
I love the size of the truck
by Mike from Michigan from Watervliet MI
March 22, 2019
5
I think the overall size is very good, I wanted a smaller truck and this one fits well. I like the style of the truck.
After speaking with Randy and Rick I am totally sold on this dealership and will never buy again from the large dealerships trying to line their pockets. The buying process was easy, quick, personally tailored and simple. I had an opportunity to interact with other employees in different areas; they were on top of their game. The car I was interested in was ready to be drive and buy. Not only that, I was able to communicate with Rick on a personal basis and felt as though I were meeting up with long ago friends. I received "red carpet" service so to speak and would very highly recommend them. We all have our favorite vendors we work with. Now, I have an awesome group to add and complete my list. Thank you everyone at Universal!!!!
2016 Chevrolet Traverse 1LT Review
Nice and clean looking vehicle
by Jrose from Cherokee nc
March 14, 2019
5
From the outside the vehicle is very appealing and also very comfortable from the inside. But upon driving it for any longer than a week you’ll come to find that the power steering in these vehicles is shotty to say the least. The vehicle has under 100000 miles on it and is already harder to turn than a vehicle with no power steering at all. My 95 s10 with 200000 miles plus on it has better power steering than this thing.
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