Great Service, as usual!
November 6, 2018
I purchased a new Cruze in 2011. I have always been happy with the staff at Karl's and have purchased 2 cars from them in the last 5 years and until we moved, always had service done there as well. We moved to Texas about 1 1/2 yrs ago and I haven't been happy with the Chevy dealership service locally. I decided to come back to Ankeny to visit family, so brought car in to have it checked out. Lately I have noticed a strong burning oil smell. It used to be just when I ran the heat, but rarely do that in TX.
They checked over car and advised that I have 3 areas that the oil is leaking. I had them fix the main 'problem area' that is causing the oil smell, but the other 2 issues were pricey and after talking with them about options, I chose not to fix. I have to say that Karl's is the best car dealership I have ever dealt with, but I doubt that I buy another Chevy. I have 65000 miles on my Cruze, have had it serviced regularly, and it has 3 oil leaks, totally $1900 in repairs ---- at 65000 miles?? I plan to sell it and buy something, other than a Chevy. It's sad because I love my Cruze, but I have had 4 or 5 water pumps replaced, and now 3 oil leaks in 65000 miles. That is just not acceptable. Now that I am out of warranty, I can't justify keeping a car that has already had so many issues. Thank you Karl's for 6 years of GREAT service!!