The folks at Gilbert Ford were awesome. Bobby was very helpful and didn’t try to push me into anything. He listened to what it was I was looking for and showed me vehicles that matched what I wanted. They got me into the perfect vehicle at a great price. From Erik who appraised my trade to the guys in finance, all the way up to Lee the manager, the entire staff was friendly and took the stress out of car buying!
I was there 15 minutes early for my service appointment. I was greeted by a very courteous service writer named Mark Dupree. Knew what I needed, took my keys and it was off. I was then picked up by a driver and dropped off at a local lunch place. before I was even thru they Mar called me and told me my truck was all ready.
I came in originally for a recall on my 2013 Cruze about a month ago. While there Albert Mackanick came out to service and started talking to my husband and myself. He was like talking to an old friend. He asked if we were interested in buying a new car, and I said I had been looking on and off for awhile. I told him I really didn't need one. We walked out front and looked at some new ones, and told him what I was looking for. They didn't have exactly what I was looking for but, he said he could find it for me. So for a month he kept in contact with me about sales and promotions they were having, but not pressuring or hard core sale pitches. Sometimes he would email and say he hoped all was going well with us and to keep him in mind if and when we decide to buy. One day he called and told me about a really good deal that was going on and that he found the car I was looking for. So a month after meeting him my new car was delivered to my house on Tuesday August 8th. This dealership and this salesperson make for a great combination of small town and old fashion car buying. You don't only come home with a new car but you leave with a new friend. Great people
I had to bring my car to the service department for a recall. I called and made an appointment. James and Christina at the service department were very friendly and professional. They got my car in early, and had it done in a timely manor. This car I did not buy from them. Yet they acted as if I was an old friend. I would recommend this service department to anyone I know. Gilberts is a friendly dealership who will go out of their way to make the customer happy. I went in for service and a month later because of the great sale person, Albert, I bought a new car.
Kim and Jacalyn are to be commended for their help in resolving a service need to my Yukon XL. No appointment but had the vehicle in and done in a matter of a couple of hours, that after driving in at 1pm with no appointment.
Being apart of the Gilbert family makes you feel like you have a second family. Everyone is so personal and polite. Getting to know the staff makes it so much easier to go back to buy a vehicle or get one serviced. They beat the prices all around the coast also so it's nice not having to drive far to get my needs taken care of. Thank you so much for what y'all do!
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