The experience was fantastic!!! I have had experiences from other dealers that make me feel like I am not the decision maker. It was such the opposite at Heritage in Logan. I was treated with respect and they found me exactly what I wanted. No hassle, No Pressure. I really loved their approach to selling me a new car. Awesome people...
Wonderful service and an overall great experience....
by babyargo from DealerRater.com
November 26, 2018
Wonderful service and an overall great experience. Salesman was very knowledgeable. Would send family & friends to Preston Ford & Charles Flowers.Love my new Explorer and all the features it has.Sales people were all very friendly. Dealership was well maintained and had a great selection of vehicles to choose from.
We love Steve Allen, he is always very friendly and very helpful in finding is a great car and we love Lynette in the shop who is also very friendly and helpful! We won't go anywhere else to find a car because we know that your office is always honest! Thank you!
This place was awesome we went in for the sale on tires and they didn't have what we needed so they gave us a deal on brand new tires. They worked with us to make sure we was happy and everyone there was so great to work with . We even had them put tire on my husbands truck that we bought somewhere else .
I went to Rich's a few times to look at cars. The first impression I got wasn't great. As I wandered around I saw several cars with flat tires and I felt like I couldn't trust them to sell me a reliable vehicle. Over the course of the past week I started looking online for cars I wanted to test drive. All of them were at Rich's. I broke down and decided to go check them out and give them another try. I am so happy I did. Jake, our sells representative, approached myself and my fiance and we honestly told him we wanted to look but weren't eager to jump into a vehicle. He didn't hover and make us feel pressured into anything on the lot. He let us test drive multiple vehicles and we left to discuss what we did and did not like. We came back the very next day to purchase our vehicle. If the last experience was my first I would give this place 5 stars easy. The paperwork was easy, the customer service was amazing and overall experience was great. Also I felt very comfortable in the environment and felt like I was treated with respect. Thank you so much for such a great, stress free car buying experience. You guys are wonderful!
Jacob was seriously great to work with. He listened to and answered all our questions and got us the exact right vehicle. Took our old car in on trade, saved us money on our loan and hooked us up with the coolest minivan, this side of the Mississippi!! If you???re vehicle isn???t perfect, stop by and let Jacob hook you up with a sweet new ride.
I can't tell you how grateful I am for the owner of this company and his impeccable character. I was in a tough predicament and he took two days out of his time to help me get everything straightened out. He dropped me off at my house, picked me up the following morning, drove me to three places to help me get my paperwork in order. He never once was unpleasant or impatient. He had plenty of business to take care of but took the time out of his busy schedule to help my family (about four hours). I am forever grateful for his kindness and willingness to serve without expecting anything in return. I HIGHLY recommend this company. Thank you for your help during my hardship
Despite some hiccups to get scheduled, Matt and Jesse were professionals and helped me to get my car in for service, which was performed to their usual standards.
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