My wife and I stopped in to look at a vehicle. When we arrived we actually found 2 vehicles that met our needs. Eric Hernandez was the salesman that patiently helped us with our final decision. We test drove both vehicles twice. There was no pushing or persuading by Eric to either vehicle. He simply stated facts of the 2 vehicles not leading us to one or the other. I would highly recommend Eric as your salesman at Serra Traverse City. Eric coupled with their fair pricing and friendly staff made it a non pressured and pleasant buying experience. To top it all off, we had forgot our title to the car we traded in, back home in Rockford, Michigan. Eric graciously offered to meet us half way, allowing us to enjoy our new car over Memorial Day weekend!!! Again, cannot say enough about Eric and Serra Traverse city.
Great customer service provided by Steve and Marc. Explained exactly what I’m looking for and the payment I would like to be at, called me back within 15 mins and got what I want.
Finished the whole process within 30 mins.
Thank you again guys.
Next time you want to shop there, ask for Steve.
Cody worked diligently to find the problem with my car. He did not give up until he solved the problem. It is so nice to have my car running great again. The entire team are friendly and courteous. A great place to do business with.
Chuck got me right in and had the vehicle checked out. He then contacted the warranty company to cover the repair to the power steering pump. They also completed a number of fluid changes that was needed and replaced the front brakes.
When I got there you could already tell it was going to be a quick stop to see the car I was look ping for I went in and asked for the car and within 3 minutes they alhad the car ready for a test drive then the buying process was super easy
We purchased a car at Bill Marsh Kalkaska from Cary. Best salesman ever! This is our 3rd car we have purchased from him. We will not go to anyone else. We have our cars serviced there also and the service team is awesome, I highly recommend everyone there!
This is the second vehicle I have purchased from the Bill Marsh website. I highly recommend buying online if you don't live in the area. I am 2.5 hours away and they made it happen. I tell everyone about my positive experience. Zach was my sales person, he went above and beyond.
Always great service and always kept informed of how things are going
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