I saw several vehicles of interest in their inventory on Facebook Marketplace and drove an hour to see and test drive three different vehicles. I did not call ahead, but was instantly greeted and allowed to set my own agenda and test drive all three vehicles. The salesman, Kevin, was very accommodating and helpful with no pressure at any point. Once I identified the vehicle I preferred, I found them to be forthright and fair in negotiating the price, including my trade in. From there, their Finance Manager, Kai, was very helpful in completing the paperwork and accommodating our schedule. I had a five star experience and would gladly recommend this dealership to anyone in the market for a used vehicle.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Moe spent over an hour going over everything in my car and showed me how things work. He was so polite and very knowledgeable. Kristin in finance had everything ready and was in and out in very little time. Both were very friendly and made me feel like the queen for the day. Thanks for an easy day buying a car !
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
This was the most positive car buying experience I've had. Found the vehicle and emailed Don to get some info. Was able to take it home overnight so my husband could see it. Went in and was able to accept their first offer on trade and car price. Straight forward, fair and NO Haggling. Didn't feel any pressure to buy, all my questions were answered and everyone was so nice. Would highly recommend buying here!
I have just started to look for a new vehicle. My experience at Deery Brothers was wonderful. Jordan was very helpful and knowledgeable. I am looking forward to working with him when I am ready to buy.. I will definitely recommend this dealership to my friends and family.
I went up looking at a specific Chevy Cruz to buy. I didn't have high expectations as I have poor credit. However, these guys went above and beyond to find something that would work, to make sure I got a car that day. They showed me other options, but unlike other dealerships I've dealt with, they didn't push me to buy them. They listened to my concerns and my wants, and were able to get me in a very nice vehicle with a much lower down payment than expected and awesome monthly payments. Although it wasn't the one I had gone up there for, it is the same model and a year newer. And I love it. Definitely worth the trip up there. Thanks to Patrick, Justin, Jason and the crew for the great experience!
Salesman was excellent, finance was excellent. Its hard to complain when you show up at 4:30 the car is little bit dirty and needs fuel. But they handled it all quite well. This was even on a Iowa Hawkeye football weekend! They have some very nice stuff on the lot, and the showroom too!. I loved looking over the selection of Trucks and especially the New Dodge Challengers! No High pressure gimmicks, just honest people making a living doing what they like to do!
Jeff Webster was my sales guy. He went above and beyond to help me find the right car just for me. He was very easy to get ahold of when I needed to speak to him and returned calls within minutes. Very pleased with his service !
I took the car in for an oil change. I like the no appointment service that they offer on Saturday mornings. The staff is friendly and efficient. They completed the service within a very reasonable amount of time - even tho they were quite busy. They give you a print out the inspection they did and also explained what is needed in the future. The prices are competitive and fair. The facility is clean and they have a nice lounge to use while you wait. I will definitely return for my next oil change.
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