Purchased my new 2017 Ram Big Horn in September of 2017, and had a freak warranty repair issue within 60 days. The service department was great to work with. The sales staff wasn't pushy, but helped me get the truck I wanted. Good experience, and I'll use them again when I get ready to buy another vehicle.
I own a 2014 Ram 1500 Big Horn 5.7L HEMI. To me, my Ram is the best looking, most powerful and most comfortable pickup on the road. I definitely got more accessories and upgrades with my Ram than I could have with Chevy, Ford, and Toyota at the same price point. To me the service after the purchase is the most priceless part of the Carlock Ram dealership. They have a great guy by the name of Rick R. who has been my service advisor since 2014 until he was recently promoted to shop manager. This is a guy that I sent my on mother too. I hated to loose him as my service advisor, but I'm glad to have him over the entire shop. Now I have Sean P. as my new service advisor and he is taking great car of my vehicle as well. I know that there are numerous mechanics that we do not see doing the work and they are truly the back bone of the entire dealership. I credit the collective efforts of the entire service department with my having 95K plus miles on my truck and virtually no problems to mention. Let me also mention this, they treat you like family, they will be honest with you, but I have never seen the service guys try to pressure or take advantage of anyone. That's why I sent my own mother to Carlock when she was in town visiting and needed work done on her vehicle. I hope that this has been helpful to someone!
Be sure to ask for Chip or Eric, they took care of me and my wife, we traded our Ranger for a new Ford Focus 2015 Manual Transmission. Got a great deal, Eric helped us and Chip found the exact car we wanted and met me on price of the Truck!!! Fantastic Experience!!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.