I rolled up at about 6pm with not even half a year of credit history, $600 and major anxiety. Dave, Anthony and even Joe did an amazing job helping me. They didn’t run me in circles, answered every question I had multiple times and genuinely seemed to care that I get a car. Dave helped ease my anxiety and didn’t try and push me into an expensive car, and made sure not to get my hopes up for a car I didn’t have a chance with. Anthony answered yes or no for chances with a list of cars even tho he was probably busy. And Joe gave sideline moral support that made me feel like we were all buddies. 10/10 would sell soul to them they were so charming
I called them up days prior to my visit and they walked me through everything and had my paper work and vehicle ready for when I arrived. The vehicle I wanted was in exceptional condition and well priced. My representative’s name was Tanner and he was beyond helpful. He was polite and very informative. They delivered my car at no cost to me. I called him up days after I received my vehicle and Tanner ON HIS DAY OFF, was still able to help me with my questions and concerns. I highly recommend this place and make sure you get Tanner. You can’t go wrong!
Best New Car for Me and Best Customer Service Ever
by Darryl from Chicopee
July 3, 2018
Let's just say nothing good ever comes easily and that describes my recent used car search ... until I met Ernie and his crew ... simply a class act.
I arrived in a rush, on a budget, and exhausted from dealing with larger car dealerships.
From the moment I spoke with Enrie on the phone, arrived and met Ralph and the others, I had a good feeling this buying experience was going to work out ... understatement ... they rolled out the red carpet for me ... and even when I got out of line, stuck with me and ensured I was well served and completely satisfied.
Outstanding, Professionalism, Customer Service, and most importantly Earnest, Honest, and Genuine Care for the Clientle.
BUY YOUR CAR FROM ERNIE'S ... IT IS WORTH THE RIDE THE N. ADAMS!
Bought a new Outlander PHEV. The sales crew was very knowledgable, worked with me over text and email. Very competitive pricing. Strongly recommend. Great deals.
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