Holly did any awesome job from start to finish. She did whatever it took to get us the best deal possible working with what we had. She was very informative and touched all the bases and made sure we were happy with everything. Great job Holly!
Decent car - worth the price
by Susan from Tacoma, WA
December 27, 2018
This is a decent car for the price. It's basic and has been reliable for the two years I've had it. The basic warranty is only 36,000/3 year. The warranty is the only thing I would want changed for this car.
My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission.
I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response.
Lots of room for a small car!
by SXTdart from Jackson, MI
November 29, 2018
This car gets great gas mileage, has plenty of room, and is still sporty looking for a four door car. We love everything about this car!
I was looking to replace my Saturn but had no idea what type of vehicle I wanted. I dread car lots, pushy sales staff and haggling on price. CarMax is different and a joy to work with. After checking out over a dozen different makes, models and features on their lot, I zeroed in on a 2015 Subaru CrossTrek. My brother checked the mechanics and after test driving we both felt this vehicle was a perfect fit for me. CarMax is unique. There is no pressure in purchasing. Rick Baker was excellent in answering our questions, helping with paperwork and providing me with 1.95% financing. Outstanding! I would definitely purchase another car here.
Fun to drive
by T from Barstow
September 26, 2018
This car is fun to drive, it gets great gas mileage and runs smooth down the road. For as long as I've owned the car I've only had to put minor things on it like new tires and a new battery.
Matt is awesome as is the entire staff at Lithia. This was a 30,000 service which would take 2-3 hours so I was offered a drive home. I elected to stay in the waiting area and do some work on my laptop.
Good car, bad random engine problems.
by Kasgeroth from Temple, TX
October 30, 2018
All across the country, Dodge Darts are having issues like mine where they consume way too much oil too quickly and take engine damage. Dodge seems to know this, stopped making them in 2016, and then are replacing engines buy not letting anyone take them apart to see what is causing the issues. I have 2 Dodge Dart 2015s, but only one is consuming 6 quarts of oil in 5,000 miles with no leaks.
Ben is excellent. The service center is ALWAYS busy, but Ben does a great job and keeps me informed. He has been taking care of me for 6 years. keep it up!
Efficient, Dependable little car for a petite lady
by GaryDeb7716 from Louisville, KY
January 11, 2019
This car fits me! I'm 5'1" and the dash seems to wrap around me. It's a comfortable ride for me. I own a 2013 with 70k miles on it and never had a bit of trouble. Handles well in rain and snow. A/C and Heater are the bomb. I'm so glad I chose this car. It's sporty looking, fun driving and cheap to operate.
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