After 2 days they gave us a car to drive. Has to figure out what was wrong, order parts. Had the car Monday morning to Friday afternoon. New car only have had since April. Were told it would be clean and have fuel in it. Was clean but told ???you will have to get gas!??? Fuel light was on when I got in. Was not happy at all with the overall way thru handled the situation!!!!
Most reliable car I've owned
by M1234d4321 from Praie village, Kansas
December 11, 2018
This car met all my needs and is overall best in its class. The 5.7L Hemi is a great engine and the handling is amazing for an SUV. Has no problem in the snow with its low gear setting and stability in the rain. I have am so impressed that I will be buying another.
I was looking for a Honda Fit and found many listings online. I emailed several asking for the VIN or Carfax. One kept saying it would send a VIN but never did. Another insisted I should call him first. Charlie's stood out because far from hiding, it had posted the Carfax in its listing.
It was a good history, so I emailed late Friday night to say I was interested. Larry responded by email first thing Saturday morning, giving his cell number.
By the time I called he was taking the car to be checked out. When I asked if there was room to negotiate on the price, he said there was some and he'd know more after the inspection. He called back to say that it needed new tires, so he'd gone ahead and had them put on.
He then warned me that it had a broken side mirror and detailed a few cosmetic issues (it was a 2007 model) and quoted a very fair price. My wife and I drove down from Ann Arbor and he handed over the keys for a test drive. All went well and we came back to close the deal.
Matt handled the paperwork very professionally, including the Michigan title application. There were no surprises - the price was exactly as agreed. We got a great car at a great price, and had the best car-buying experience of our lives.
Thank you Larry, Matt, and everyone at Charlie's!
A great upgrade from my previous car.
by Kalynn from Huntsville, Mo
December 4, 2018
I instantly fell in love with this car. It fit our family and has everything and more of what i was looking for. Josh and Jayme were wonderful to work with.
No hassle. No disappointment. Jay and all the employees were polite not pushy and did not try and sell me something out of my price range. I appreciate the great customer service! My first stop on my next vehicle upgrade.
Enough space for an SUV but not huge either.
by Notaverage498 from Trinity, NC
October 7, 2018
This was what I decided to purchase for my vehicle when searching for mid-size SUV's. Compared to the ford Explorer and other similar brands/models, this has the most bang for the buck.
Dave went above and beyond to get the truck I purchased ready by staying late and making my pick-up go smoothly even on his day off. He had everything in order for a smooth and effortless pick-up of my new truck!!
Blacktop Model is the BEST!
by Creiy from Akron, OH
September 14, 2018
Great on the road and sporty look for the mom with 4 kids. Great power behind a V6. I would not take a V8 just because of the gas consumption.
So I thought that this experience was going to be long, confusing and tedious but it was just the opposite. Grant Misson and the sales staff were nothing but friendly and straightforward. I had a very pleasant experience and walked away with the car I wanted at the price I could work with..
Most reliable car I ever owned
by D2015 from New york
December 19, 2018
All I needed luxury power space comfort beautiful looking great ride has mileage not great but what do you expect from power this the best car I bought for the buck. Willing to trade it in for a 2018 model.
Went looking for a truck as soon as I got out of my car and walked in David was there to help meet everything we was looking for I told him exactly what we wanted and he didn't try to persuade me from getting what we wanted. He help find the right truck with the right price we was looking for! My wait time wasnt long at all from beginning to end less than 3 hrs which is great to me I didn't feel rushed but also didn't have to be there forever. I left feeling confident in my choice, the total price and my monthly payment. Thanks for all your hard work David for getting my family exactly what we need! 😁 Anyone looking for a great experience go see the yark family on Central Ave Toledo Ohio.
Great car, has been great for our family trips
by Adrian from Garland, Tx
December 4, 2018
The Durango is great, spacious and very comfortable for everyone of all ages....hasn’t given us any trouble and I think it excelled our expectations !
Yesterday we had the pleasure of meeting Greg and today we had the excitement of purchasing a vehicle from him. He is awesome and well recommended. Greg???s love for his job show???s in his genuine effort of helping and satisfying his customers. John was also very helpful in the process and worked his magic. I am very pleased with the help from these two gentlemen today and I will gladly recommend the both of them to anyone I know.
I've owned every Chrysler / Dodge vechicle and....
by MyotherrideisaVette from Pineville,LA
December 21, 2018
This is an excellent combination of the Chrysler Aspen, for luxury and size... the Chrysler 300, for luxury, style and comfort... the Dodge Charger, for everything great in life :) ….. and the Dodge Durango I had in the past, all of the above as well.
Every one of these vehicles have a solid stance, sleek look, savage motor , and now I have the 2017 Durango Citadel.
I cannot say enough good things about this vehicle. It embodies everything I've loved about all the vehicles listed.
Highly recommend it and all the other Chrysler/Dodge vehicles. p.s. Also had a Jeep, but we will just leave the review as is lol
This dealership had the exact model I was looking for. Made the long 78 mile drive to their facility. Worth every minute of the drive. Madilynn was an excellent salesperson. The buying process was a bit drawn out with lots of back and forth about the selling price of the Jetta and the trade value of my vehicle. Eventually, we reached a deal that worked for both of us. Overall, I was pleased with my experience. I would recommend this dealership to a friend.
Loved it for traveling
by Sarahe33 from Ashburn, Va
January 12, 2019
This car was roomey and comfy for all our road trips! Great for tall people with super tall kids they even fit in the third row!
Sales person and sales manager were very helpful throughout the process. Actually the entire staff that we met made us feel like we could trust the dealership.
Love my Durango Limited
by CPA1979 from Lynchburg, VA
August 16, 2018
After leasing one when I hit a deer, I wanted to own this car/SUV. It is the 6-cyl, AWD version and it has been all I wanted. In the two years plus that I have owned it (bought used from lease), I have received greater than promised gas mileage, zero maintenance, and it has all the room we wanted for travel and around-town hauling.
Friendly and personable sales team that was easy to work with. Pricing of the vehicles was very reasonable. Overall we had a great experience with the dealership.
Bad to the bone
by Durango Tango from Troy
January 2, 2019
Black top edition 2018 Durango GT. We love this vehicle. The navigation is easy to use the huge screen on the stereo system is awesome. The whole system is easy to use and user friendly. The interior is awesome grey leather heated seats and steering wheel combined with the remote start. Means no more jumping into a cold vehicle on the very cold days. The interior is very well laid out from cup holders to the smoke supply of storage boxes throughout the vehicle. Very comfortable. The black top edition exterior speaks for itself. Rhe new hood scoop dodge added is a awesome look on these SUVs. I get thumbs up from a lot of drivers on the road. The dual exhaust sounds great and this thing has zero lack of power. The handling is amazing for an SUV. We couldn't have asked for better looking better functioning SUV for our family. Oh and guys you can look cool in a family SUV. This is the one.
Felt like I was getting a good deal on car. Most importantly I felt like the sales person was honest and up front. It was worth the drive.
It's almost 2019 and nothing out there is better..
by Mopar love from Nashville TN
November 10, 2018
Best SUV hands down! Only others that can compare maybe the Mazda CX-9 and luxury manufactures Mercedes,BMW,Audi,etc.... I usually trade every 3 to 4 years but just not ready yet. This 2015 Citadel still excites the whole family so....why trade.
Amber Johnson was amazing to work with. She listened to my concerns and did everything possible to get me in the vehicle I wanted. I would highly recommend her to anyone.
Second time owner
by Chris H from Suffolk, Va
December 22, 2018
I genuinely love my Durango. I currently have a GT V6
And previously owned a Citadel V6. My current Durango is my personal car, as I have a company car for everyday. Since I don’t want to drive the kids in my Mercedes sedan I picked up another SUV. It’s comfortable, reliable and I love the style. The controls are intuitive and I will say that UConnect is much better than the system in my wife’s Honda or my company E Class.
We have been buying from John for years. He has made our experience with Grogan a pleasure and will not purchase anywhere else. The accounting department was ready for us when we came in and made things quick. We have never experienced any issues and don???t intend to based on the level of service Grogans employees provide. Thanks!
Nice clean vehicle
by George from Havre De Grace,Md
December 28, 2018
Met all of my family's needs and we love it and the dealership. Great experience and great people at Apple Auto of Elkton. Thanks again.
Great staff and very friendly. The process of purchasing was easy. We were already pre-qualified so that did help the process alot easier. Definitely will recommend
Replaced Totaled Journey
by whitst from Burlington, KY
August 18, 2018
Love, love, love it! Bought this car to replace a 2014 Dodge Journey destroyed by utility truck running a red light. 5-star side impact rating on both cars sold me. This car gets better mileage than the Journey and is a LOT bigger.
Good experience -good personnel-good value-work done on time - car delivered clean - old dealership with great reputation referred business to friends with great success
This vehicle suites our specific needs
by bwperreault from Prince Albert, Saskatchewan
November 12, 2018
We needed a vehicle with enough power to pull our trailer and have enough interior room for an electric scooter. Does what it has to do. There is very little storage in the front console and the paddle shifters and phone/uconnect buttons need a way to shut them off because I am always hitting one or the other while doing my initial turn out of the drive in reverse.
Frank in service is the best and goes well beyond normal to get things correct. Dealership is always accommodating and well organized.Great people and clean surroundings makes the experience pleasing!
2018 Durango RT Blacktop
by Holly B from Boiling Springs
December 21, 2018
I'm in love with this suv! It's the perfect size for me. Love the black leather with red stitching. Easy and comfortable to drive. Looks tough yet sleek and modern. Love all the driver assist features!
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