Friendly sales people, terrible closing experience
July 20, 2017
I contacted Parks for a car I found online. The sales guys I worked with, Randy and Travis, were courteous and helpful. The remained very friendly throughout the process. They allowed me to have a 24-hour test drive of the vehicle at my request. Once returned, they wouldn’t really budge on price, which I expected for the vehicle (2015 Camaro 2SS with 9K miles) but once we agreed on a price, they kept presenting me with hand-written bank terms and payment amounts on a piece of paper and making me sign them while the finance manager was supposedly looking for better bank rates. That struck me as odd. We then moved into the finance office with a guy named Brian. I felt like I was being sold by an auctioneer. He was aloof and elusive. He started selling a warrantee to us before anyone had given us the final terms and payments of our loan agreement, giving us what our payment would be with the warrantee, without any idea of what it was without it. We had to finally ask to see our loan agreement and that seemed to put him out. And he never seemed very forthright with what the coverage he was selling us actually cost. We eventually had to get out our phones and calculate it ourselves. And even then, it seemed to change as we spoke and he made comments like “Well I could have told you if you’d asked”, which we had. I felt like I couldn’t get a straight answer and it left me with a bad taste in my mouth. We also never got any instruction on how to use our free XM or OnStar trial subscriptions, or what to expect and when with the title, etc. (which I still have not received a couple weeks later). Not a warm fuzzy by any stretch. We received all that at other local dealerships we’ve purchased cars from, one as recently as 8 months ago, so we have something relevant to compare to. I know the ‘slick’ closing routine is part of the traditional used car buying bit, but nonetheless it left us feeling uncomfortable.