Service by the local service rep was good. Unfortunately, Ford Motor Co inability to supply appropriate parts for repair results less than satisfactory outcome that is beyond the influence of the local company.
I had my F250 in for service at a 1pm appointment. By 2:30 my truck had not moved and 3 different vehcles had came after me and went into the service bay. This was not accetable and needed to be addressed. I went out to meet with my service writer Justin, who had my just noticed what was going on and was on his way to get things moving. Justin apologized for the mix up and my service was completed by 3:30. Thanks to Justin for moving things along however I hope the next service appointment is kept on time as I know they are very busy but so are the customers.
Subaru of Klamath Falls is an excellent business and I am very satisfied customer. Between the staff and the mechanics I totally trust that the Subaru team will do the job right! The team is always professional and greets the customer with a smile. Thank you for your job well done!
We recently purchased a low miles 2018 Subaru Forester from Santos and Klamath Falls Subaru. We had shopped from Eugene to Ashland and found that KFalls Subaru had many vehicles to choose from at great prices. We were treated extremely well by Santos and the rest of the staff during the test drive and purchase process. In addition, we were provided a comprehensive "post sales" test drive to ensure that we fully understood how to utilize the technology and features with our Forester. We would highly recommend this dealership.
Bought a new car from Stuart Nelson at Honda. He was a pleasure to deal with. Very professional, accommodating, and personable. He worked hard to get us the product we wanted at a fair price. Spencer in the finance department and the gentlemen at the finance desk were both very helpful, friendly, and professional. An A+ experience all the way around.
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