I bought a vehicle for my daughter and she wanted the exact vehicle the dealership had on the lot. I was recommended to meet with Jen Michels and I was so glad I did!! Jen was extremely personable and made the whole buying experience an absolute enjoyable with her knowledge and enthusiasm, but most of all the initiative she took in making sure the vehicle measured up to my high expectations. Jen went above and beyond her normal work duties throughout the sales process and she even answered a few last questions on her day off. The next time I am in the market to buying another car I will definitely be calling Jen and would above highly recommend Jen with Apple Ford Shakopee to anyone in search of a vehicle!!
Amazing experience and service. Jeff went out of his way to get us the right vehicle at the right price. Even offered to bring the vehicle to us to test drive. This is the second vehicles we have purchased from Buffalo Morrie’s and we will go back.
For as long as I can remember, I have dreamed of owning a beautiful Italian car. Never would I have thought I would actually own one but then I ran into my sales rep Edward. He worked for days to find me the Giulia in my budget and with the features I wanted. I couldn't say enough about how impressed I was in his hard work making my dream come true. Thank you!
Called in after seeing a large amount of oil under my 2018 Ram. Service got me right in, diagnosed the problem, informed me of situation and fix, fixed it up and had me on my way in no time at all. Overall great job!
Oil, tire rotation, and recall service. Dropped it off after closing time and got a call that it was ready to pick up the next morning when I got into the office. I didn’t ask for a rush order, but they got it done really fast.
Holt Motors has great employees. Jerome Lindquist is awesome to work with, he is very honest, nice and calm, not pushy or overbearing. He is a nice person. Jeff Lhotka in the service department is also very friendly and nice to work with. Very comfortable place to do business, whether it be for vehicle services or sales. All staff are very friendly and helpful. Highly recommend Holt Motors..
Was good walk in got to test drive car I was interested in Brett helped us out with that liked the car and service I was getting one slip up with the financial part warranty issue got that corrected all good now
I had my car in for an oil change and ended up with a significant oil leak. Had to take it back to get the problem corrected. The drain plug hadn't been tightened. Seems like such a basic thing to overlook. Not impressed! Update: I was contacted by the service manager, very concerned about my bad experience, and wanting to make it right. He offered me two free oil changes, which I accepted. To be honest, I have been to this dealer many times and my previous experience has been good. So, I have updated the overall rating from 2 stars to 4 stars.
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Donny was great and I appreciated the point of getting there and moving forward right away to not waste either of our times. I will go back. Also, Andy in finance was fantastic!
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