Engine recall service
December 3, 2018
While traveling my engine failed on Interstate 49 in Arkansas with a short warning (spontaneous knocking). At 96,000 miles my 2014 Optima SX Turbo gave up the ghost while working over a thousand miles away from home. After calling roadside assistance through my insurance company it was towed to Crain Kia of Fayetteville. Within 24hrs, I was issued a rental car while the engine was on order. Three weeks later I returned the rental and was back in my car. After driving it a few days the check engine light illuminated and the acceleration started to lag. I informed Thomas the service manager and he explained that I had to leave it overnight for a cold start inspection. Once again I was given a loaner from the dealer while they figure out the problem. Two days later he called me to say service was complete and that the problem was the turbo waste gate needing adjustments. My car is now running like new. Thank you Thomas, Cody, Chris, and the service technicians involved for your skill and dedication! This type of service ensures Kia retains their customers. God bless!