Friendly advice, minimal pressure
May 13, 2017
After some considerable online research, I made an enquiry online and received an immediate positive response from John D. Arranged a time to look at the car and other inventory, John was super-friendly, very well-informed on electric cars and answered all my questions while o took the car for a test drive. Returned later in the week and the buying experience with John was excellent, he explained various charging options and we handled the paperwork. He agreed to drop the car around the following day (so that I could surprise my wife), and even agreed to put an extra 240v charger in the vehicle.
John then directed me to his colleague - whose job was to get all the signatures, but mostly to push the Putnam extended warranty, and attempt to strike the fear of God into me that without the $1,800 extended warranty I was basically destined to hand all my earthly goods over the first time anything goes wrong with the car.
"I hope you've got a lot of spare cash, because it's $$$$ for any Fiat dealer to even look under the hood"; "there are very few places around here where you can get an electric vehicle repaired". And so it continued. He became petulant and quite stroppy when he realized I wasn't interested in paying for the extended warranty.
It was a shame - as John had been totally professional, done a great job informing me, and had got the full list price from me - that his colleague soured the experience somewhat. I'd still go back there, but would advise being wary of the closing sales tactics from the guy in the office!