Used 2021 Ford Edge for sale near Lyons, IL

I would like to focus my review on one particular part of my experience. Two weeks ago, after a long look at new car options, I decided to buy out the lease and purchase the 2022 Rogue I'd been driving. I wanted to make sure my car was in new car shape so I brought it to Berman for a certification inspection. I've previously not felt important bringing my car for service there, and generally my service history has felt like I'm at the mercy of the dealer or service department. However, on this occasion, I received the best customer service I've ever received in 35+ years of bringing my car to a service department. Turns out, the Best Service Manager in the car industry is at Berman, and her name is Katie Udelhoven! I'm a very tough customer, quick with numbers, and very demanding. Katie not only went out of her way making phone calls to see if she could save me money (seeking to find and use as much coverage under my lease agreement to save me as much money as possible), but she explained in great detail what every issue meant to my safe driving experience, and had feeling confident that she and Berman were acting in my very best interests! Katie is the most knowledgeable service manager I've ever encountered as well. She responded immediately with credible information to every concern I posed. If I had a dealer ship myself, I would want Katie Udelhoven to be one of my first hires, and pay her at the very highest level of the Service Manager pay scale in the United States. Having worked with every level of Berman staff in this process, I am slighting no one to say ...Katie Udelhoven is the single most valuable asset within the walls of Berman Nissan, including the cars and the highest levels of your organization, she does a second to none job of making sure each customer, I'm guessing at least 40 each week, leaves happy!

I have owned my 2021 Ford Edge ST LINE since September of 2021. It is now April 2024, and I can say without a doubt, that I am very satisfied with the vehicle. I have taken long trips with it, and it was very comfortable. I have nothing negative to say about this vehicle.

I had my CR-V regular maintenance completed this week. Excellent service from start to finish. The bill was higher than I expected but I guess everything costs more nowadays.

Never in my life have I owned a Ford but this is my second Ford Edge. A 2021 Edge ST is my second and although the Titanium version was a pleasure the ST with it's handling and performance is a step above. The Edge is more comfortable than most SUV's with much more hauling capacity. Just a great fun car to drive and quite a value.

Great service. The service department was courteous and friendly. My car was serviced and ready to go in a reasonable amount of time. I was very satisfied.

I had a 2018 Titanium Edge which I loved for its comfort, smooth ride, trouble free mechanics, and looks but wanted to move up to the available driver assistance/safety features. The 2021 features those nicely. I have the Titanium again which I think is worth the extra cost. The cooled seats are better than vented A/C alone. The '21 has a 4 cylinder paired with an eight-speed transmission. That is good with a small gain in gas mileage but not as smooth as the '18 six-cylinder. My main complaint is the tablet-sized control touch-screen which has all the adjustments for interior climate. It can take two touches (or a touch and a slide) to make some adjustments and can draw one's attention off the road for too long if you're not careful. The missing knobs and buttons would be way better.

I like this car very much with one exception. The paint quality is not good. I’ve had to repair several chips in paint. Seems like you barely touch car and paint will chip. I have Star White which is a premium color. This shouldn’t happen. Touch up paint works great! Too badI have to use it!

Bought 4 cars thier in 10 years they our best in sales and service staff the best service is out standing they care alot for customers

Drives nice and roomy. But has the loudest engine rattle I have ever heard and dealer service dept says it’s normal. I’m ready to trade it it for something that’s not a ford. My 2012 edge was much quieter…I should have kept it. I bought the 2021 edge new November 2021

Mike R was amazing. He even traveled to Chicago to bring our car to a different locations so we could see it. I would highly recommend this location.

I had a good experience with Chris Price awesome sales man.. no pushy sales tactics.. he was honest and straight to the point.. I have bad credit.. and was turned down from alot of different dealers Marino, Hawk,Naperville and Shermans.. all said No.. but Carmax have me thre car I wanted wth super low miles.. Thanx Chris you a good guy 🤗

Excellent experience great people would by a vehicle from them and enjoy the experience talking to them

This was by far the best car buying experience EVER! Victor was professional , prompt and made sure our transaction ran smooth from start to finish ! Victor took extra time to show us all the cool features our new Toyota Corolla has. The finance guy made sure we got the best rate and helped us find the best deal for an extended warranty. Can not say enough good things about this dealership and the entire team at West Chicago auto mall

Very nice people. I very much appreciate the service and the help throughout the car buying process. Thank you

We had an issue with the carpet in a new vehicle but they are working with Ford to address it. I was very satisfied with the service.

Excellent sale team and service department is great only buy cars from D?Arcy team. Myself and family have buying cars from D?Arcy for years

was very friendly and helpful, will definitely purchase a car here again, everyone who was involved from the loan team to car dealership where awesome