My experience from the end of November until now has been a 2.5-3 Star.
Specifically went to this location to look at at a vehicle. The sales rep was helpful and professional. Completing the paperwork and finalizing the sale took way too long, hours!!! There was one finance person helping four people in line.
Make sure you pay attention to details!!! Vehicle did not come with floor mats. Strange to me. When they dropped the vehicle off it was not detailed nor was the gas filled up per agreement, so when I called about everything they did cover the cost of new floor mats. Great customer service, right?
Fast forward to it now being summer. My air condition does not work. Per manager who was not customer friendly and rude on the phone, stated “anything can break on a used vehicle”. Makes you think you need check EVERYTHING before you purchase.
In my opinion, poor customer service. I would think you’d want to retain your customers by trying to help them out when the vehicle is less than 6 months old to them. Will not be going back to them to purchase my next vehicle.
by Dave Taylor from California
November 28, 2018
Test drove and as a new vehicle it drove nice but approx at around 500 miles the car became bouncy. i was reluctant to drive and was under the impression that something was wrong with the vehicle. After the multiple service appt;s nothing was wrong. The ecoboost engine sound as if it was going to die on idel and light throttle .....
Will definitely be returning to Lenz in the future. Got an amazing truck, for a great price at the Minocqua location! No pressure to buy, and very helpful customer service!! I will be recommending Lenz to family and friends for sure. Thank you Sam!!
Repeat Expedition Buyer
June 6, 2018
This is my second expedition and made the move to the EL this time. So far I love the extra length. I went with an expedition again because it is very durable and lasts! I had my last expedition for 10years and hope to have this one for a long time!
Our salesman Bob West was great and really listened to what we wanted. No high pressure sales. Everyone there was great. My husband and I were blown away on how willing they were to work with us to keep us within our budget. Great experience.
This is my 2nd Expedition and I love it!
by Melissa from Dyer, IN
November 14, 2018
I love driving this car. Love the EcoBoost! Far better than the V8 in earlier Expeditions. Interior is comfortable and I love all the options!
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