Customer service was amazing and the process was fast. I just picked out the truck i wanted online and went to sign papers amd drove off. Its that easy, i recommend Carmax to anyone looking to buy a vehicle.
Even though we couldn't walk out with a vehicle at this time, customer service was great, and I loved that they are straightforward and fast on theirs service. We will definitely come back when we are ready and have already referred family.
Coming to Jordan Ford was a very pleasant experience. From the moment we stepped onto the lot, PJ, our sales rep greeted us and took us straight to our future 4Runner with no sales pressure whatsoever. From there he took my wife out on a test drive while I waited with our three year old in the Lobby. After that I took the 4Runner out myself with PJ. Not once was he pushy. He waited till we were done with our test drive. We explained the situation that we were not ready to buy that day and he understood completely. We walked away with a sales purchase order that was good for 5 days after saving us even more money from the asking price. I expressed that the 4Runner had a strange smell in the interior and so they detailed it and shampooed the entire thing. After we got approval on loan he drove 40 minutes to our place of business to deliver paperwork so we wouldn't have to come into the dealership. After that, he advised that the truck was clean but needed to air out for at least a day due to concerns of any leftover fumes from the cleaning treatment. On delivery day, he drove from San Antonio to San Marcos so we wouldn't have to travel all the way down to him. PJ treated us like family and for that we are grateful. We will definitely be buying from them again. Can't say we've had better service anywhere else! Thank you PJ Julian, Paulina and Aaron
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
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