Used 2018 Ford Explorer for sale near Norfolk, VA

The staff was friendly, competent and timely. They were aware of the recall,had the necessary parts in stock and completed the work while I waited … in a nice customer lounge.

This is my fourth Explorer. I decided in 2018 to order the top-of-the-line Platinum. This vehicle has all the bells and whistles for a person that wants the luxury of one of Fords top models. It has Platinum leather seats that are very comfortable. If you can find today, buy it. It has the 3.5L V6 that has great power on acceleration. You can only buy a V6 now on the 2025 Explorer ST which is a 3.0L. The cost is around $60,000 Loaded.

Everyone i have ever encountered is very friendly and goes out of their way to provide excellent customer service. Everyone is very knowledgable!! Service team listens to any concerns and addresses them.

Love this car overall but I have only one complaint. I was putting some boxes in the rear of the car and one of the boxes must have touched the the rear seat folding mechanism as all of a sudden it tried to unfold the seats. If my grandchildren had been sitting there strapped in I hate to think what may have happened!! Wish you had coverage over the mechanism so this wouldn’t happen.

sarah Bombaritto was great,she diagnosed my check engine light problem and had it fixed, under warranty in 1.5 hours

This is my 4th Ford Explorer over the last 20 years and I am very happy. Every time I upgrade is nicer in every aspect. I am glad that after so many people telling me to just go to another style and company, I made the right decision.

Thank you so much RYAN STEPHENS for all your help today. You were very professional and knowledgeable and polite. I will go no where else to purchase another vehicle! W O W!! Yes I was WOWed! M.A.Q.

Love the inside room, 3rd row seat and the fact that the 2nd and 3rd row can be collapsed. Love the rear camera and all of the functions of being able to bring my phone apps up on the screen. So good for our very busy, on the go lifestyle

I had a good experience with the salesman and I had a question for the service department, which was answered. I would recommend them, and will go there when I need another car.

I’m absolutely in love with my 2018 Ford Explorer XLT! It’s exterior appearance is eye catching and the inside is so nice. Lots of room and meets all the needs for me and my family!

When asking questions about financing a new car, I was talking to Dominick. He was very good at explaining everything to me. I am on a fixed income and still deciding.

Ruben Espinoza was extremely helpful, and we will be recommending him for future buyers. My husband and I had been looking for the right vehicle for our family. Before coming into the dealership, my husband and I were hesitant because we had a terrible experience with other dealerships. Truly satisfied with our purchase and the overall experience of the place. We had clear communication from what we wanted and what was in our budget. Ruben was professional, polite, and went above and beyond to make us feel listened and not rushed to buy any vehicle--took his time and we truly are enjoying our vehicle! I have seen the reviews on here and I can say, I highly recommend Ruben, not just a car salesman but an understanding and knowledgeable individual--who goes above and beyond for his customers!

I had a great experience with Irwin Toyota. Grace was helpful and made the car buying experience fun. She also got me a great price.

Bought a car Sunday. Had Excellent service, and was a great buying experience. Summer was extremely knowledgeable about the features of the Nissan I purchased. Went out of her way to help me set up phone and music connections which was a Bonus 😁 She also went out of her pervue to provide me with photos of me and the car and added balloons 🤩 Tyler was extremely thorough with all the paperwork and warranty options which was greatly appreciated. Thank you. 👍👏👍

We got a great car. We have been to other dealerships and been very disappointed by their poor customer service. I did not know it was possible to have this great of an experience buying a car. All I can say is Rick was wonderful.

Very good except for the long wait to drop off and pick up car. The customer service was great. The arrangement for the loner car was good. Overall good experience.

Tiffany is amazing behind the scenes! She was incredibly helpful, responsive, and made sure everything was handled smoothly from the very beginning. She kept us informed, answered all our questions, and made the whole process easy and stress-free. You can tell she truly cares about customers and takes pride in what she does. Winchester Mitsubishi is lucky to have her.

Arid helped with my car. Did amazing and love it. Definitely an upgrade from my old car

Amazing service! Every time I go for service or need any help I am met with incredible care. Especially from car salesman Paul Beaudoin, who always ensures I get the help I need for my car.

Preston the service associate was extremely helpful. He kept informed on my truck and any maintenance that needed to be done. Service was top notch highly recommend.

Sales Rep. Joe Marinelli is by far the best at what he does and is an outstanding individual as well ! all other associates are excellent at what they do from sales to the service department. they are why I remain a Classic Loyalist !

Super friendly staff got me in and out in no time with no unanswered question great experience

This was by far the best car buying experience I've had in 30 years! Each person I interacted with was informative, courteous, and non-pressure. It started with a contact with the online sales person, whom I met in person at the time of pick-up. Adolfo was a true gentleman and took the time to investigate every question for me before making the nearly 4 hour drive. He provided pictures and a summary of their standard inspection report details to back it up. Though the Sienna van was higher mileage, it was a recent trade-in and impeccably maintained. By supplementing the CarFax details, I was convinced this van should be safe and reliable for many more miles. Ultimately, we got a great pricing, too -- probably in part because many folks avoid higher mileage vehicles. Signing the paperwork with Adolfo was straigtforward, clear, and efficient, and then I finished up with a few more signatures with the finance office, which was also quick particularly because we didn't need financing. Honda of Ames provides the buyer a flash drive with all completed paperwork so I don't need to scan these for recordkeeping later. Such a nice touch! Not to mention, they have a comfortable waiting area and a nice indoor kids play area so my little ones were constructively occupied. In all, we were at the dealership probably about 90 minutes including test drive. I've been at dealerships for literally a half a day before! So, even though it's 4 hours from us, I'll be tempted to make Honda of Ames my go to source for car buying. Keep up the great work, and thank you!