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Used Ford Explorer for Sale in Norfolk, VA

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Used
$14,950 42,527 mi.

2013 Ford Explorer Base

Good Deal
  • Ext. Color: Silver
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Trinity Pre Owned Auto Sales
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(757) 644-3665
3 mi. from 23501
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2013 Ford Explorer Base Review
I absolutely love this smooth ride!
by Stella from Fayetteville
March 27, 2019
5
This car is a great ride and met all of my needs! Great for commute or traveling. Offer plenty of leg room as well as head room.
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Used
$16,950 48,177 mi.

2016 Ford Explorer Base

Fair Price
  • Ext. Color: Silver
  • Int. Color: Brown
  • Transmission: Automatic
  • Drivetrain: FWD
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Trinity Pre Owned Auto Sales
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(757) 644-3665
3 mi. from 23501
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2016 Ford Explorer Base Review
Moving to the high life.
by Chuck & Diane from Shermansdale, PA.
May 12, 2019
5
This car looks 'classy', has lots of 'bells and whistles', lots of horsepower, very 'cushy' inside. Sadly, had to say good bye to our Jeep Sahara; she was not well. We'll miss her looks, but we'll enjoy the smooth ride, and cush of our Explorer.
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Used
$19,999 63,980 mi.

2016 Ford Explorer XLT

Great Deal
LOCAL HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: Red
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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518 Auto Sales
() -
(757) 512-8861
4.7 (496 reviews)
4 mi. from 23501
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518 Auto Sales Review
Honest and straight forward dealership
by kpete007 from DealerRater.com
December 7, 2018
5 5 5 5 5 4.7 (496 reviews)
I bought a 2017 Tacoma with only 5,800 miles on the odometer! Truck was like new just as described. John and Rob went out of their way to answer all of my questions and I had a few to say the least! I am from Ohio and took a one way flight to Norfolk, John picked me up in the Tacoma at the airport and allowed me to drive it back to the dealer. The truck was as described and they did everything they said they would do. Great group of guys and very little B.S Would recommend to my friends
2016 Ford Explorer XLT Review
Great everyday car
by Gavin C from Tampa FL
May 14, 2019
4
Has everything you could ever want in a car. We have a 2016 Ford Explorer limited. Seems to have every option ever invented ! Even has massaging seats.
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Used
$24,360 43,764 mi.

2019 Ford Explorer XLT

Good Deal
ONLINE HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Vroom - Get It Delivered Nationwide, Contact-Free
() -
(757) 645-9953
3.8 (2531 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Vroom - Get It Delivered Nationwide, Contact-Free Review
Vroom has a very streamlined process
by Berk757 from DealerRater.com
December 3, 2018
5 5 5 5 5 3.8 (2531 reviews)
This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.
2019 Ford Explorer XLT Review
Proud new owner of a Ford Explorer
by Bill98038 from Maple Valley, WA
May 14, 2019
5
Great vehicle, very comfortable to ride in, great visibility, makes driving a pleasure again. Safety features are great without the clutter and distractions on other new vehicles. Features are very intuitive to use. One feature that it came with is the front camera, I didn't think it was necessary, but after trying it out, it really is handy to see what you can't see over the hood of the vehicle.
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Used
$18,250 71,165 mi.

2016 Ford Explorer XLT

Good Deal
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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CarLotz Chesapeake
() -
(757) 644-3676
4.9 (704 reviews)
4 mi. from 23501
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CarLotz Chesapeake Review
Great Service! I can't wait to come back here!
by Giovanni B. from Ocean City Maryland
November 6, 2018
5 5 5 5 5 4.9 (704 reviews)
Will was the guy who helped me. I called on a Friday night around 6:40 PM. The Dealer close at 7 PM. He stayed on the phone with me 30-40 minutes and answered to all my questions. He checked everything that I requested on the car that I've purchased. He was the one who made me drive 3 hours and come down here from Maryland to buy this car! I totally recommend this guys and I hope I will come back to see them soon! Great Service, great experience, great staff! Thank you CarLotz.
2016 Ford Explorer XLT Review
Best SUV that I have owned.
by Robert from Angier
April 20, 2019
5
This exployer is the nicest one that I have had by far. Very nice driving vehicle. Love the cooling and heated seats. Love heated steering wheel.
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Used
$27,590 16,457 mi.

2017 Ford Explorer XLT

Good Deal
ONLINE HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Carvana-Touchless Delivery To Your Home
() -
(757) 414-6630
4.3 (2693 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Carvana-Touchless Delivery To Your Home Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.3 (2693 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
2017 Ford Explorer XLT Review
Stylish and great performance. Very pleased
by Ford_Guy40 from Milwaukee,WI
March 30, 2019
5
This vehicle has everything that I need, tow package, four wheel drive and is very stylish and comfortable inside. The third row seating is surprisingly roomy and I love the stowable seats.
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Used
$25,590 30,281 mi.

2017 Ford Explorer XLT

Good Deal
ONLINE HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Carvana-Touchless Delivery To Your Home
() -
(757) 414-6630
4.3 (2693 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Carvana-Touchless Delivery To Your Home Review
Selling to Carvana: super easy and no-hassle!
by Ajlee1216 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.3 (2693 reviews)
This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!
2017 Ford Explorer XLT Review
this car skips at 55-60, hesitates with accelerati
by Sjackson.. taxi from Gable, S.C.
March 20, 2019
3
engine slips at 55-60 and when it takes off.I have had this car over a year and am so tired of the skipping.Ford motor said to just drive it til they get a code to fix it..I think when you pay this much for a car and it's new it should run like one...not a very happy customer.My family has always been a ford family..
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Used
$28,590 11,495 mi.

2017 Ford Explorer XLT

Good Deal
ONLINE HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
Save
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Carvana-Touchless Delivery To Your Home
() -
(757) 414-6630
4.3 (2693 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Carvana-Touchless Delivery To Your Home Review
Best service ever!
by TonyC2018 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.3 (2693 reviews)
Buying through Carvana was one of the best transactional experiences ever! I shopped for several months, test drove several cars to understand the models and features I was looking for. Then, boom, the car that matched come up in my search and I pulled the trigger. Within minutes, I had a value on my trade-in, purchased the car, (to include a very well priced extended warranty), and arranged for financing it through the Carvana website. And, while that was a very easy, non pressure experience, what made it really special was the delivery. Rachel, the Caravan rep, called me the day before the delivery to confirm, then called while in route to be sure not to leave me hanging. She was right on time, professional, and extremely upbeat. I had a genuine feeling that her priority was not only to deliver the car and pick up my trade in, but it was to make the final part of my experience a pleasure as well. Rachel was extremely knowledgeable of the process and did an excellent job of assuring I was informed of the "7 day, no questions asked, test drive" as well as the final paperwork to be processed. A few signatures and the trade-in was her's and the keys to 2014 BMW 535 were in my hands.
2017 Ford Explorer XLT Review
Great vehicle
by TJ from Central, VA
March 18, 2019
5
I wasn't looking for this one but it stood out and I had to test drive it. My Wife feel in love with it before we got out of the lot.
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Used
$10,250 99,127 mi.

2014 Ford Explorer Base

Good Deal
  • Ext. Color: White
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: FWD
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Streamline Auto Outlet
() -
(757) 512-8546
5 (14 reviews)
5 mi. from 23501
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2014 Ford Explorer Base Review
We made and comfortable to drive.
by Indiana Irish from Columbus Indiana & Tennessee
March 30, 2019
4
The car met all our needs but one, towing. Decent and as advertised but not great with rolling hills or the mountains of Tennessee. Advertised limit is really the limit.
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Used
$9,500 92,132 mi.

2013 Ford Explorer Base

  • Ext. Color: Black
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: FWD
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Joy (Private Seller)
6 mi. from 23501
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2013 Ford Explorer Base Review
Its been a great family car, especially for trips.
by sowens from Aledo, TX
May 14, 2019
5
This car met all of our family needs. We have enjoyed it. It was comfortable for transporting adults in all of the seats as well as children. The TV made the entertainment on long trips seem short and more enjoyable.
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Used
$38,500 20,030 mi.

2018 Ford Explorer Platinum

Good Deal
LOCAL HOME DELIVERY
  • Ext. Color: Black
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Beach Auto Brokers
() -
(757) 301-4237
4.9 (765 reviews)
6 mi. from 23501
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Beach Auto Brokers Review
Always good service here
by Charley D. from Norfolk, VA
November 5, 2018
5 5 5 5 5 4.9 (765 reviews)
Great truck. Always good service here. No major issues with the truck. Great experience! 5 years of great service! (2004 Toyota 4Runner)
2018 Ford Explorer Platinum Review
newest car I have ever owned and I really like it
by Kathy from Erie
May 8, 2019
5
perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.
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Used
$26,495 60,948 mi.

2018 Ford Explorer Limited

Fair Price
LOCAL HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: Silver
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: FWD
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Checkered Flag Toyota
() -
(757) 512-6645
4.8 (2495 reviews)
6 mi. from 23501
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Checkered Flag Toyota Review
Found my next car, favorite sales associate ever
by Rolf Pedersen from Virginia Beach, Virginia
November 6, 2018
5 5 5 5 5 4.8 (2495 reviews)
I've owned cars since the 70's. I've toured VW, Honda, Chevy, Nissan, Ford, Carmax and Toyota Dealerships, been to car shows, used car lots, junk yards - have kept a Chevy S-10 alive for 22 years - rented cars for the last 9 years of its life and in 2013 hunted for a used car. In short, I've been around and know what I like. I've had good and bad experiences. My visit to Checker Flag Toyota dealership was by far the best experience to date. Carmax was the lowest key, low stress, but not as friendly. Jaclyn has been my next door neighbor since last year. This was my first professional interaction with her and she was super. Easy to make an appointment, flexible when I arrived late, I was asked by almost all the staff that saw me waiting if I needed assistance. I got a full tour of all the options - new and certified pre-owned - sales and lease options. We drove a certified pre-owned Highlander XLE, 2015 model with lots of extras, some regrettably unique to that model year. I learned all about what made that SUV special, what makes Toyota great, what makes Checkerflag Toyota best of all. I gained a new respect for my neighbor too. The only things that kept me from buying the car right then were my personal circumstances and the ridiculously low value of my Chevy Colorado - I've lot $10k in 4 years after I bought it used. (lesson here - buy a Toyota if you want a car to hold value - painful lesson learned). I know my next car with be a Toyota and my only dealership will be Checker Flag in Norfolk. How's that for a productive day? Thanks Jaclyn for giving me a great introduction!!!
2018 Ford Explorer Limited Review
Spacious and comfortable
by Nezam from Mission Viejo, CA
April 27, 2019
4
I recommend Explorer those looking for comfort and spacious car interior. Everything is well designed and looks luxurious all over. I purchased this two months ago and might be a little soon to review its performance but so far I am happy with what I got. I just don't recommend the dealership where I bought from : " Ford of Orange, CA" stay away from them.
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Used
$9,000 135,928 mi.

2013 Ford Explorer XLT

Good Deal
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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Neptune Auto Sales
() -
(757) 785-9338
5 (6 reviews)
7 mi. from 23501
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Neptune Auto Sales Review
Great Place to Buy a Used Car
by Stephanie from Virginia Beach, VA
December 3, 2018
5 5 5 5 5 5 (6 reviews)
I recommend coming here to get your used cars. Lannin & his wife treat their customers so well & they are very fair in price. Thank you guys.
2013 Ford Explorer XLT Review
Love this car for my family of 7
by MamaSnuggs from JANESVILLE, WI
April 2, 2019
5
I love that this car fits all of us and has extra room. I was worried there would not be enough room behind the 3rd row, but it works. I do my navigation was set already, but should be a simple fix!
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Used
$14,500 83,016 mi.

2012 Ford Explorer XLT

Great Deal
LOCAL HOME DELIVERY
  • Ext. Color: Silver
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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CarDirect
() -
(757) 301-4230
4.9 (998 reviews)
8 mi. from 23501
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CarDirect Review
Great experience!!!!
by Aaron Randall from Newport News VA
December 3, 2018
5 5 5 5 5 4.9 (998 reviews)
Unfortunately we couldn’t make a deal but had a great experience. Gary and Donnie are top notch. I will definitely deal with these guys in the future.
2012 Ford Explorer XLT Review
New to us
by JoeBob from Weiser, ID
December 7, 2018
5
My initial reaction after owning it for a week is that the 2012 explorer is a drivers' car. It is a comfortable ride, but you do feel the road. The seating is comfortable and roomy in the first two row. Third row seating is not for big people. The second row seats 3 if the middle person is a small child. The electronics take a while to get set, but seem good once you figure out how to use them all.
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Used
$11,995 120,727 mi.

2012 Ford Explorer Limited

Good Deal
  • Ext. Color: White
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: FWD
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East Coast Auto Sales
() -
(757) 301-0508
3.4 (19 reviews)
10 mi. from 23501
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East Coast Auto Sales Review
No title
by Judy Keating from Smithfield, Va
December 3, 2018
5 5 5 5 5 3.4 (19 reviews)
East Coast Auto is a 5 star dealer in my opinion.We had looked at several used car dealers in the Va Bch area and frankly felt uncomfortable with some of those dealers. Our experience at ECA was very positive from the beginning to the end of our car purchase process. Their sales team is professional, friendly and knowledgeable. I would certainly give them my first preference in looking for a used car and would recommend them to anyone interested.
2012 Ford Explorer Limited Review
It a very good car.
by Latif from Abuja, Nigeria
March 17, 2019
5
It is the best car I've used so fat. That why I crown it the, It's best car at it own best. I love it fuel economy.
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Used
$22,700 52,462 mi.

2016 Ford Explorer Limited

Great Deal
LOCAL HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: Other
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: FWD
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RK Chevrolet, Inc.
() -
(757) 644-0420
4.8 (186 reviews)
11 mi. from 23501
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RK Chevrolet, Inc. Review
Many Cars and A Long Road
by sonnyabreu from DealerRater.com
December 3, 2018
5 5 5 5 5 4.8 (186 reviews)
Shantelle Hunter worked hard to get me out of my Jeep and into my new toy a 2018 Chevrolet Camaro! It took sometime to find a bank for me and she personally did a great job maintaining and making sense all of the communications between me, the banks, and the rest of the RK Chevrolet Team. As a person that had a negative equity trade in and average credit rating, It was nice that she didn't pass on the trouble I brought over to another agent. This is considering she was actually tied to a different office at another lot. I applied for three different vehicles Steve and the rest of RK Chevy (including the management) haggled tenaciously with the banks for hours to get me deals on all three. Although some were too rich for my blood they were patient. They even went as far as to track down and lock down a specific 6spd manual 2018 Camaro that I had requested which was cheaper, only to eventually find that I had changed my mind again for an automatic with remote start. It felt great knowing that I was able to get that upgrade from and LS to 1LT for the same out the door price. After flip flopping between five different vehicles Shantelle stuck it out til the end. She believed she could get me into a NEW car at a loan amount twice more than I have ever had and produced all the effort to do it.
2016 Ford Explorer Limited Review
Loving our Ford Explorer
by Derek Vanderburg from Paw Paw, Michigan
April 14, 2019
5
Extremely satisfied with our recent purchase. Our Ford Explorer has met and exceeded our expectations. Tons of space for family trips to sporting events. Nice smooth ride. Could see myself purchasing another in the near future.
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Used
$25,495 28,019 mi.

2017 Ford Explorer XLT

Good Deal
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Elite Motors
() -
(757) 447-9795
4.9 (31 reviews)
14 mi. from 23501
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Elite Motors Review
no pressure sales, patient and responsive sales
by Doug from Norfolk, VA
December 3, 2018
5 5 5 5 5 4.9 (31 reviews)
we went to shop for a pre-owned minivan. the sales person let us do an extended test drive and answered all of our questions despite the fact that it was late in the day and we showed up 15 minutes before they were closing. nice people, good to work with.
2017 Ford Explorer XLT Review
Love driving this car!
by S. Barbara T. from Keller, Tx.
May 14, 2019
5
Meets all of my needs. Excellent room and features. Also, feel like I’m driving in a very safe and sturdy car. Pickup is awesome V6 engine 3.5 liters EccoBoost. Love this car!
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Used
$14,433 91,927 mi.

2014 Ford Explorer XLT

Good Deal
LOCAL HOME DELIVERY
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Tysinger Motor Company
() -
(757) 251-0427
15 mi. from 23501
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2014 Ford Explorer XLT Review
It’s a beautiful car & I love it ! Has plenty of !
by nola49 from Renick WV
March 27, 2019
5
Great vehicle for a rode trip! Very comfortable! Easy on gas ! Great vehicle to haul the grandkids to ball practice! Easy riding & all out vehicle to be rode in city or country!
Used
$24,695 38,717 mi.

2017 Ford Explorer XLT

Good Deal
  • Ext. Color: Gold
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: FWD
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Mike Duman Auto Sales
() -
(757) 942-2548
4.9 (823 reviews)
18 mi. from 23501
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Mike Duman Auto Sales Review
Great customer service
by KBD from Suffolk, VA
December 3, 2018
5 5 5 5 5 4.9 (823 reviews)
I hate wasting my time so it was refreshing to find a salesman in,Sim Diggs Jr, that didn’t do that. Honest with Intergrity and a great sense of humor. What more could one want in a salesperson
2017 Ford Explorer XLT Review
Great features, comfortable and reliable
by DavidMSN from Madison, WI
March 11, 2019
5
The fifth generation Explorer is a fantastic offering in its class. The Explorer Platinum offers features that compete with luxury brands (first row heated/cooled/massage seats, lane keep, adaptive cruise), and in 52,000 miles I haven't had an issue so far. The 4WD system handles great in the snow, and the 3.5L twin turbo V6 offers plenty of power. The second row captain's chairs can be moved forward to offer third row occupants livable legroom, and there's still plenty of cargo space behind that. It handles well, tows well and is all around the best vehicle I've owned. I would recommend this SUV over any other in its class.
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Used
$21,894 72,924 mi.

2017 Ford Explorer Limited

Fair Price
LOCAL HOME DELIVERY
  • Ext. Color: Silver
  • Int. Color: Brown
  • Transmission: Automatic
  • Drivetrain: FWD
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Casey Kia
() -
(757) 847-9250
4.9 (1007 reviews)
20 mi. from 23501
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Casey Kia Review
A few bumps but overall great place.
by JinelleRG from DealerRater.com
November 6, 2018
5 5 5 5 5 4.9 (1007 reviews)
Went to this Kia to get three recalls done on my van. Most of the people were pretty kind for the most part. The first day I went to get the recalls done, my appointment was at 9:30am and they said my vehicle would be ready by 2:30-3. Prior to them taking my vehicle, I asked since the control arms would be replaced, would I also be receiving an alignment, since at that point my alignment on my vehicle was fine. My service advisor Katie, stated yes. I never received a phone call so I called them. They said it would be a little bit longer because "he's banging with a mallet because he's having trouble taking off the part." Again I called a few hours later after not hearing anything, they stated my vehicle wasn't ready and would need to stay overnight and would be ready by 10:30am. I said okay that's fine. Next day, I again, never received a phone call and called myself around 10 and the work still was not completed. Katie stated if it wasn't done by today they would look into getting me a loaner car. Around 1, I called again and my vehicle was done. I went to pick up my vehicle. They did not tell me I would need a second appointment to install the door latches. They also never aligned it. So, I called again to schedule another appointment due to it not being aligned, and asked if I also needed to make an appointment for the door latches since no one had mentioned anything about it. They had simply said I was "good to go." Went to my next appointment two days later, dropped off the car at 12:30 they stated it would be ready in an hour and call me. I got there at 2:30 after never receiving a call, and the service technician didn't know I was behind him. When asked if he finished on the van, he stated "I haven't started on that xxxx yet." So again, I am asked to wait until 3:30 and they will call me when it's done. I again, never received a phone call and just showed up close to 4:30. The work on the door latches was completed however the main reason for the appointment (for the alignment) was not completed, but they stated my vehicle was "done and ready to go." After I left I then called to speak with a manager, my first call was ignored and they let the phone ring for almost two minutes. I called back and requested not to be transferred but to be put on directly with a supervisor or manager. The manager, Joe, stated that they are not required to do alignments on the recalls they did. When I explained it's a control arm and suspension work requires an alignment. He stated yes but the recall doesn't include an alignment and then stated he would actually like to drive the vehicle himself at a third appointment. Had I not been told after I asked on the very first day I would be getting an alignment I would have been fine, however they told me not once but FOUR times that they would be giving my vehicle an alignment and it was never done. I'm taking it back today to see if they will give the van an alignment but after all of the xxxx we've gone through I'd rather go somewhere else. Also, according to Kia customer service and the manager, the recall states they are not required to do alignments after replacing the control arms (major suspension work), this would be at the discretion of the dealer. Edit: After the service manager Joe learned about my experience he did his best to correct the situation even though I was just given incorrect information by a member of the staff. I was given an alignment and due to having to make so many appointments and the experiences he also mounted and balanced our new tires for free. During our time there, they kept us informed and made sure we were comfortable, not one but about six people asked us if we were okay or needed anything while we were there. Joe also test drove it before and after and test drove it with my husband as well. Overall, I will likely return to this dealership for any future needs.
2017 Ford Explorer Limited Review
We have owned two other Exployers, loved them
by SR from Huntley, IL
April 5, 2019
5
This vehicle has everything we wanted. There is plenty of storage room and holds 7 people comfortably. There are usb plugs in front and back. Great ride, quite and smooth.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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