Used 2021 Ford Explorer for sale near Addison, TX

The dealership was fantastic overall. I worked with Charles Van Horn. He was great, very accommodating and laid back. Lane in finance was very difficult to work with, however. A simple task ended up taking several weeks, his communication and service was extremely poor. That is the only reason the review isn't 5 stars. I will probably go back for my next vehicle because of how great everything else was though.

I love my ST all except for seating. I’m just not a fan of European style seating soo we had an upholstery shop up grade them. Sooo much fun to drive! Great gas mileage considering I’m a lead foot. And when needed you can put a full 4x8 sheet of plywood in the back.

The engine in my wife's car died unexpectedly and we needed to get her a new one quickly. From the moment we met Jimmie, our Salesperson, the experience was great. He listened to what we needed, showed us great options in our price range and worked quickly to get us set up. We found an awesome Equinox that my wife loves to drive and show off. I will be working with these guys on my future car needs for sure.

Although pricey, this truck is awesome to drive . Very sharp looking and runs fast! I highly recommend ! We went from a Flex to this car and it was a seamless transition.

Excellent experience at Dallas Lease Returns. Chris Mikell was great to work with. The entire process was quick and with none of the stress or pressure that often accompanies car buying. I would definitely buy from this dealer again!

I often drive to the Michigan upper pennisula in the winter. This SUV has never disappointed me. One time I was driving up to Sault Ste Marie early in the morning. The road was slippery with blowing snow. The outside air temp was MINUS 41. i was alone with hardly ever seeing another vehicle. I kept thinking "trust this vehicle" because my life literally depended on it. I had no problems. And everything was on high - the defroster, rear defrost, heated steering wheel, heated seat, radio and keeping my phone charger plugged in. And in case you wonder why I would venture out in these conditions - I was called for jury duty and made it on time !! It has also gotten me out of deep snow.

The got me in as a drive up for oil change and was able to get in and out in a reasonable time. I will be back!

The ford explorer is an outstanding suv. The new design in 2020 is stylish and the rear wheel drive/4 wheel drive option is state of the art. The ecoboost engines are economical and extremely powerful. Ford dealers are everywhere! Ford parts are common and easy to obtain! I looked at the competitors. Front wheel drive is not suitable for trucks in my opinion. The handling of a rear wheel drive vehicle is outstanding. I actually have a 2022 platinum with the 3.0 v6 and this 2021 base with the 2.3 4 cylinder. Happy with each!!!

The entire sales staff from salesman (Kenneth) to the new car director had a hand in making sure all my emails and questions were answered immediately. You can see the shear number of people below that were involved happily. I was never told the line "we just need you to come in..." once. Everything was done my way, on my terms and I never heard the "lemme go talk to my manager" lunacy you hear everywhere else. All I was told was "sit and relax and I'll take care of that for you." I've never seen a dealership operate this way. One of the smoothest purchases I've ever had. Well done.

First time Explorer owner, had an Expedition that I loved but it was too high for my wife, so it went to our son. The Explorer Limited is lower, but still higher than a crossover or sedan which helps my visability. Love the electronics but concerned that they will have problems later on so I purchased a dealer extended warranty (bumper to bumper) that is 10 years 125,000 additional miles for piece of mind. Car drives like a dream, is VERY comfortable, has more than enough power even with the 4cyl (used to V8's). Gas mileage even with 4WD is great (23 city and almost 29 highway) not climbing hills. We will see how it does when we go north.

Shout out to Jeff at Longo...very knowledgeable about Toyota and vehicles in general! He spent a couple hours showing me several cars and explaining all the great features of each. Thank you Jeff for everything!!! If you want someone that will listen and that knows his stuff, he’s your guy.

This was a on line sale. My sales person Richard made it very easy for me. I flew in to Dallas Fort Worth and Richard picked me up. Thanks

My salesman David Hilton took care of most of it over the phone very polite friendly and professional!!

Excellent experience! Easy Daily follow up Will purchase future cars through them and will recommend to others

Top notch customer service. Vehicle was cleaned. Vehicle was ready ahead of schedule. Professionalism was excellent.

Marco is super good and he handled my need properly. He is quite soft spoken and understand the need before jumping the showing the cars. As per the selling price point, you guys are best in DFW area.

This dealership provided a very pleasant experience and I’ll continue to recommend to friends and family.

I passed on the car that I looked at, but Jeremiah Clark treated us great!

I've been looking for an EV9 for about a year and kept coming up against not being able to fit it into my budget. Finally, Rockwall Kia, specifically Malena and David, were able to find an option that would work! We live about 4 hours away, and during that time they found solutions for every obstacle every step of the way, including getting us a charger adapter for our drive home. We are THRILLED, amd the whole ride home in our new car (which felt like floating a spaceship down the highway) was surreal. We're looking forward to many happy years in our family's new vehicle.

Hi There. Greetings. The Toyota of Plano dealership is awesome. Their show rooms have the latest cars. Their waiting room is spacious and sparkling clean. The customer service reps who gave me an appointment were courteous and kind. The service advisor Mark Elmore did an outstanding job cheerfully. My work was done in just 10 minutes. The checkout representative was also quite efficient Definitely a A+ experience. Thank you all Best wishes for continued success.

Positive experience buying a car for my son. Our seller was sellers so attentive and Professional. Plus, I spoke with him in Spanish.

Had mechanical issues couple months ago. Initially determined problem was not addressed but now can change opinion. Found so far all concern issues solved. Apologize for previous negative comments. Wonderful customer service and repairs.

Wanting for an oil change and ended up getting so much more just because it was time for most of the services performed. They were not pushy at all. My only complain is I took it In with the truck averaging 19.3 miles to a gallon and got it back with it averaging 19.0 miles per gallon. I don’t like that and truly they should offer a free detail as most dealerships do. Anyways, I will definitly bring my truck back. I need to get a. Pole other things done and I know price for service is better than most other places.

Always good service. Good communication through texts that includes videos of the work being described by the tech. I get my service done here every time.